Reviews

the initial load of my property on Friday for a 1200 mile move was done so poorly I took pictures of it and sent it over to you guys by 9 am on Saturday morning.

My art was not individually wrapped, tables just tossed on the pile, things not strapped down. it was obvious your guys were rushing. Though i was promised by Mikayla a call back within the hour -that was 9 a.m. I did not hear until 4 o'clock in the afternoon. 2 gentleman came out and they ended up unloading everything in the truck and repacked it . it still is not done well I've got pictures of this and I spoke to my lawyer and I will be following up with this. i am a very successful realtor with Century 21 and will spread the pics and experience around as well. You guys should not even be open for business.

The job was over $1,000 to move 3 items less than 100 miles; It was to settle an estate or it would have never happened. One item was smashed, it's mirror broken, the top in several pieces and it's structure broken before it was out of the house.

A HANDLE BROKE OFF MY CURIO CABINET AND IT WOULD BE IMPOSSIBLE TO MATCH THE OTHERS. PATRICK FOUND IT IN THE TRUCK SEVERAL HOURS LATER AND WAS VERY KIND TO BRING IT TO MY APARTMENT, NOT SURE HOW FAR HE HAD TO TRAVEL TO DO IT BUT WAS VERY PLEASED THAT HE DID AND NOW MY SON WILL GET A SPECIAL SCREW TO REMOUNT THE HANDLE SO THEY WILL ALL MATCH NOW. JACOB AND PATRICK WERE VERY NICE AND I APPRECIATE THE CARE AND KINDNESS THEY SHOWED ME IN MY MOVE TO MY SENIOR COMPLEX.

since this is the most expensive service in town, we thought they'd be the most professional and careful. Two people showed up, one of them was experienced I guess, the other was a kid trying to make some money on the side before college. no idea about the job. they did serious damage on our furniture, that costs more than the move itself. now we are in the process of claims, so we'll see how you handle this situation, which will define our overall experience. so far it is moving very slowly

One wall was damaged coming in from the garage, and the leather on my couch is worn off in a couple spots. I am told someone is coming out to take care of it. Hopefully the process is simple for reimbursement.

We had a very heavy piece of furniture that could have been more thoughtfully moved. There was damage to the furniture that could have been avoided. Additionally, there were screws that were needed for a bed frame that went missing, so we had to make a trip to the hardware store to replace.

I have used your company several times in the past this time I had a very bad experience it took the movers 7 hours to move me from 1 bedroom apartment to another 1 bedroom charged me 969.00 they broke several items I called corporate the charged me for 5 hours still waiting on broken items very disappointed!

The over all experience was great. The team was very nice and respectable. They moved at a very steady pace. I did not stay to the end so I wasn't there to do a walk through. A few items that were marked to go got left behind. Some of it could have been our fault for labeling a fan in front of stuff that said "stays here" which made the corner look like it all stayed. Our mattress was taken but the bedframe was left. No big deal but maybe something to do in the future is to have your lead man walk through with the owner. My husband didn't think of it because there was so much going on.

Damages occurred. Rip in new carpet and broke door off solid oak entertainment center because it was not wrapped prior to moving it. Door fell off and wood splintered on frame and door itself. Instead of reimbursing me, they are going to try to "fix it." This is causing a great deal of stress for me. The pieces and unit are still at the house and we close on the sale of the house on 5/24. The carpet also needs to be repaired prior to closing. I don't see how the wood could possibly be fixed due to the splinters and extent of damages. It will be restored back to excellent condition, or we will have a problem. And how am I going to move it now? I have pictures of unit before the damages, and there wasn't even a scratch on it.

had about 8 dishes that broke hard to say who was at fault