Reviews
Kaureen
I have been trying to get in touch with management all week because I do not agree to the bill as a result of the fact that many items that were supposed to be moved we're not and damage was done to my new home. Terrible experience so far. Very frustrated
Response
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<div>Hello,<br/>I am not in the office, but am returning May 10, 2018. If you require assistance prior to May 10, please email Training@twomen.com. Thank you and I hope you have an amazing day.<br/><br/><br/>Arika L. Ford<br/>Training and Development Specialist<br/>TWO MEN AND A TRUCK® International, Inc.<br/>3400 Belle Chase Way<br/>Lansing, MI 48911<br/>517.325.0719</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello,<br/>I am not in the office, but am returning May 10, 2018. If you require assistance prior to May 10, please email Training@twomen.com. Thank you and I hope you have an amazing day.<br/><br/><br/>Arika L. Ford<br/>Training and Development Specialist<br/>TWO MEN AND A TRUCK® International, Inc.<br/>3400 Belle Chase Way<br/>Lansing, MI 48911<br/>517.325.0719</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Evita
your office staff was very good very detailed. I did not mark them excellent because I really wanted that position to go to the movers. the movers were very kind and welcoming, my husband usually handles this stuff so I felt a little out of my territory. the two young men were awesome. I had some pretty heavy filing cabinets and they were very patient with me and where I wanted them. they even helped with suggestions, that I went with. I could not have had a better experience with two men and a truck.
Response
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<div>Hi Evita,<br/>We know moving can be tough and we are happy to hear your move team was able to meet your expectations on this move. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Evita,<br/>We know moving can be tough and we are happy to hear your move team was able to meet your expectations on this move. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Megan
We have a good overall experience. The move team was polite and professional. We had some damage to furniture pieces and to freshly painted walls towards the end of the move, but otherwise it was good.
Dorothy
Overall, very good service, the guys really hustled. 3 pieces of previously repaired furniture were damaged in the move as well as forgetting to move an item, resulting in a return trip.
Ed
3 of 4 times using you have been extremely positive. Thanks, Ed
Response
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<div>Hi Ed,<br/>We are happy to her your moving experience has been positive with our company. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Ed,<br/>We are happy to her your moving experience has been positive with our company. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
I was concerned with the door to door charge, but Dakota and Evan were so professional, organized, knowledgeable, and quick, I paid the fair price. When I move, I will definitely call Two Men.
Response
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<div>Hi Linda,<br/>We are happy to hear that after using our services you will call us again in the future. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Linda,<br/>We are happy to hear that after using our services you will call us again in the future. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Erik
All three guys who helped us were very courteous and friendly. They also worked very hard and were well trained with the moving process.
Response
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<div>Hi Erik,<br/>We take our training seriously and we are happy to hear your move team was able to make this move a great experience for you. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Erik,<br/>We take our training seriously and we are happy to hear your move team was able to make this move a great experience for you. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marlin
Very good job was done on my move by two men and A truck !!!!!!
Response
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<div>Hi Marlin,<br/>We are happy to hear your move team was able to meet your expectations on this move. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Marlin,<br/>We are happy to hear your move team was able to meet your expectations on this move. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Thomas
It seemed the team could have been a bit more faster, I understand the "average rate" wont be accomplished unless they stop, and move slowly, but the team last year were so much faster. Also I am extremely unhappy that the $180 insurance was not optional to me, just thrown in, that is one thing that can have been mentioned prior to my move. Wondered why my bill was sooooo much more this time, now I know. That extra thrown onto my bill is a factor to my rating.
Response
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<div>Hi Thomas,<br/>We are sorry to hear we were unable to meet your expectations at this time. If you would like to discuss these issues further please reach out to the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Thomas,<br/>We are sorry to hear we were unable to meet your expectations at this time. If you would like to discuss these issues further please reach out to the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tim
Your office team was great, I was able to reschedule for a early day at the last minute.
Response
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<div>Hi Tim,<br/>We are happy to hear that from our office staff to your move team we were able to meet your expectations on this move. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Tim,<br/>We are happy to hear that from our office staff to your move team we were able to meet your expectations on this move. If there is anything else we can help you with call the office at 517.485.4545. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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