Reviews
Curtis
I had good expectations and they were exceeded! Kyle and David are excellent workers. They never slowed down and always knew what to do as various situations came about. They represent your organization very well. I never once observed them having any sort of a disagreement and they worked very smoothly as a team.
Response
Hello Curtis,
Thanks for your review! Kyle and David were happy to serve you, and we're so glad to hear that they took excellent care of you and your belongings. We will be sure to pass along your gratitude. Thanks for choosing TWO MEN AND A TRUCK Lansing!
Thanks for your review! Kyle and David were happy to serve you, and we're so glad to hear that they took excellent care of you and your belongings. We will be sure to pass along your gratitude. Thanks for choosing TWO MEN AND A TRUCK Lansing!
Tonya
The office help could use more training. Grace was suppose to reach out on Saturday before the move and forgot and never heard from her. Wasn't very helpful and was very frustrated with her comments.
THE MOVERS WERE BEYOND AWESOME AND VERY GRATEFUL WITH THEIR CARE FOR MY BELONGINGS AND JUST KIND!!! THEY BOTH DESERVE A HUGE KUDOS AND HOW EVERY MOVER SHOULD BE.
THE MOVERS WERE BEYOND AWESOME AND VERY GRATEFUL WITH THEIR CARE FOR MY BELONGINGS AND JUST KIND!!! THEY BOTH DESERVE A HUGE KUDOS AND HOW EVERY MOVER SHOULD BE.
Response
Hi Tonya,
Thanks for your review! We apologize for any breakdown in communication. Grace is actually only in her third week here at TMT Lansing, so she is still learning and we hope you can understand. We're so glad to hear that your moving team was awesome and that they took excellent care of you and your belongings. They were happy to serve you and we will be sure to pass along your gratitude! Thanks for choosing TWO MEN AND A TRUCK Lansing!
Thanks for your review! We apologize for any breakdown in communication. Grace is actually only in her third week here at TMT Lansing, so she is still learning and we hope you can understand. We're so glad to hear that your moving team was awesome and that they took excellent care of you and your belongings. They were happy to serve you and we will be sure to pass along your gratitude! Thanks for choosing TWO MEN AND A TRUCK Lansing!
Aaron
The Crew that came out for the estate Sale pick up at my house were great.
The crew I had last week were very nice but really young kids and did not have the since of urgency that I would have liked but I stayed on them to get it done. Over all was a good experience.
The crew I had last week were very nice but really young kids and did not have the since of urgency that I would have liked but I stayed on them to get it done. Over all was a good experience.
Response
Hi Aaron,
We're glad you had a good experience with both of your moving crews. We've hired a lot of new employees recently and we appreciate your patience as our new guys get the swing of things. Thanks for choosing The Movers Who Care!
We're glad you had a good experience with both of your moving crews. We've hired a lot of new employees recently and we appreciate your patience as our new guys get the swing of things. Thanks for choosing The Movers Who Care!
Joseph
Josh and his team were careful, considerate, and efficient. Picking up and dropping off stuff at two places in about 4.5 hours was very good. Only surprising part was that Two Men and a Truck came with a three men crew and the corresponding higher charge.
Response
Hi Joseph,
We're so glad to hear that Josh and his team took excellent care of you and your belongings and that they worked safely and efficiently. We're sorry about the unexpected third man and higher charge. It's possible that the 3rd man got added so that the move would take less time and so the time wouldn't go over the estimate. However, that should have been communicated to you and we apologize if it wasn't. Please give us a call at 517.306.2441 if you have any questions about the charges.
We're so glad to hear that Josh and his team took excellent care of you and your belongings and that they worked safely and efficiently. We're sorry about the unexpected third man and higher charge. It's possible that the 3rd man got added so that the move would take less time and so the time wouldn't go over the estimate. However, that should have been communicated to you and we apologize if it wasn't. Please give us a call at 517.306.2441 if you have any questions about the charges.
Brian
The movers that moved my items were very professional and handled my items with care. Would definitely use TWO MEN AND A TRUCK again
Response
Hello Brian!
We're glad to hear that your movers took excellent care of you and your belongings. We look forward to serving you with any future moving, storage, or junk removal needs. Thanks for choosing TWO MEN AND A TRUCK Lansing!
We're glad to hear that your movers took excellent care of you and your belongings. We look forward to serving you with any future moving, storage, or junk removal needs. Thanks for choosing TWO MEN AND A TRUCK Lansing!
Deb
Three young guys were sent. None took the lead and all they did was follow each other around, pick up a box and move it like 5' and set it back down. Totally dilly dallied. I started helping thinking that might spring them into action but it didn't. They would just go to a different area. Not happy. I have always had wonderful experiences before but this was terrible.
Response
Hi Deb,
We are so sorry that you didn't receive excellent service that exceeded your expectations with your most recent move. We can assure you that your experience is definitely not the norm and we're glad that your other moves with us have gone well. We want to do our best to bring resolution to your current frustrations, please give us a call at 517.306.2441 so that one of our managers can help resolve your issue.
We are so sorry that you didn't receive excellent service that exceeded your expectations with your most recent move. We can assure you that your experience is definitely not the norm and we're glad that your other moves with us have gone well. We want to do our best to bring resolution to your current frustrations, please give us a call at 517.306.2441 so that one of our managers can help resolve your issue.
Ron
I have used you before and been very happy. This team took over 12 hrs to move a one bedroom apt. 90% was already boxed. They charged me 300.00 to pack kitchen that took 1 hr. Movers were nice but very slow moving.
Response
Hello Ron,
We're happy to hear that your movers were nice and that they were thorough with their pack job. According to our records and the estimate that our Move Consultant created for you, the estimate for the pack was $200 - $400, so it fell right within estimate. We apologize if you feel like you were overcharged or caught off guard by the final amount. If you would like to discuss the matter further, please give us a call at 517.306.2441.
We're happy to hear that your movers were nice and that they were thorough with their pack job. According to our records and the estimate that our Move Consultant created for you, the estimate for the pack was $200 - $400, so it fell right within estimate. We apologize if you feel like you were overcharged or caught off guard by the final amount. If you would like to discuss the matter further, please give us a call at 517.306.2441.
Suzie
Great service. quick,efficient,took great care
Moved items down 27 exposed steps without complaint
Amazing
Moved items down 27 exposed steps without complaint
Amazing
Response
Hello Suzie,
Our movers are professionally trained and we're glad that they showcased that and took good care of you and your belongings. Thanks for choosing TWO MEN AND A TRUCK Lansing!
Our movers are professionally trained and we're glad that they showcased that and took good care of you and your belongings. Thanks for choosing TWO MEN AND A TRUCK Lansing!
Alex
Our movers were incredible! They were fast, efficient and friendly. Two Men and a Truck was the most competitive in town price-wise as well. Thank you for making a stressful time less stressful! Would definitely recommend to family and friends.
Response
Hello Alex,
We're so glad that your movers took good care of you and your belongings and that you were happy with the price of the service. We were happy to serve you and take the stress out of moving day. Thanks for choosing TWO MEN AND A TRUCK Lansing!
We're so glad that your movers took good care of you and your belongings and that you were happy with the price of the service. We were happy to serve you and take the stress out of moving day. Thanks for choosing TWO MEN AND A TRUCK Lansing!
Colin
The service itself was fine but the movers clearly had no consideration for the pandemic as both of them had thier masks down nearly the entire time they were working. I understand it is inconvenient to wear the masks but that is no excuse. I work in a weld shop and I've worn a mask the entire time. I didn't say anything to them so as not to cause an issue during the move but it bothered me a lot.
Response
Hi Colin,
We're glad to hear that your moving team gave you excellent service and that your actual move went smoothly. We're sorry if you felt like your moving team did not take proper safety precautions. We have worked diligently within CDC and local government guidelines to establish a COVID precaution plan that ensures the safety of both our customers and employees. Due to the strenuous nature of the work we do, we have communicated to our movers that masks are only required when interacting with customers. If you have any more questions or concerns, please feel free to reach out to us at 517.306.2441.
We're glad to hear that your moving team gave you excellent service and that your actual move went smoothly. We're sorry if you felt like your moving team did not take proper safety precautions. We have worked diligently within CDC and local government guidelines to establish a COVID precaution plan that ensures the safety of both our customers and employees. Due to the strenuous nature of the work we do, we have communicated to our movers that masks are only required when interacting with customers. If you have any more questions or concerns, please feel free to reach out to us at 517.306.2441.
