Reviews
Judith
The team was friendly and helpful. Overall the move went well. One item suffered glass damage - am hoping I am contacted for its repair.
Tammy
I have used your company many times and have always been happy. This time I was just as happy with the movers (they are outstanding) but I had called in to add extra items to my move and the office staff said they would take care of it. It didn't happen and when the movers came they didn't have time to finish and I had to reschedule the rest for a week later. I didn't like having to pay for travel time for the second move as it was not my mistake. The second time they came back they still didn't have time to do everything so I finished the rest myself.
Response
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<div>Hi Tammy, we're sorry to hear that there was a mix-up on your recent move. Customer experience is extremely important to us so we would love the chance to work with you to come to a happy resolution. Please give our offices a call at 616.392.4448 to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Tammy, we're sorry to hear that there was a mix-up on your recent move. Customer experience is extremely important to us so we would love the chance to work with you to come to a happy resolution. Please give our offices a call at 616.392.4448 to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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George
Good attitude,work ethic,timely,responsible.First choice for next move!
Teresa
The three young men who came moved efficiently and carefully, they communicated effectively with each other. They were really amazing, organized, strong, focused the entire time. I was so impressed!
Marvin
Amy was kind on phone and explained the procedure to me
along with your service and thats what sold me.
along with your service and thats what sold me.
Ryan
The paperwork time was ridiculous. That all should be done over the phone. They all seemed like they were milking the clock. There will definitely be not tip from me.
Response
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<div>Hi Ryan, we're sorry to hear that your expectations were not exceeded on your recent move. We apologize that you felt that the required paperwork was too lengthy. This paperwork is to ensure that your items are sorted into the correct storage crates, are properly accounted for, and can be covered by our insurance. We're happy to see that our records also show that your move was under the initial estimate! Please give our offices a call at 616.392.4448 to speak with David, our general manager, so that we may come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Hi Ryan, we're sorry to hear that your expectations were not exceeded on your recent move. We apologize that you felt that the required paperwork was too lengthy. This paperwork is to ensure that your items are sorted into the correct storage crates, are properly accounted for, and can be covered by our insurance. We're happy to see that our records also show that your move was under the initial estimate! Please give our offices a call at 616.392.4448 to speak with David, our general manager, so that we may come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Hope
The 2 guys were great. Helpful polite and knew what they were doing. I will continue to use two men and truck when I need assistance with moving.
Walt
Very courtesy and efficient office staff and moving team!!!
Larry
The team needed to mover 5 heavy appliances down a stairway and into a garage. Great job with not a mark on the appliances or the house.
Teri
The service we received was terrific from beginning to end. The office staff confirmed the appointment a couple Fay’s in advance, the moving team were prompt and courteous with great attitudes. They worked hard and fast. It was very good experience.
