Reviews
Jenna
Even though the truck got stuck they still moved what I needed and didn’t charge me for extra time.
Response
<div class="bv-review-response-container">
<div>Hi Jenna, thank you for completing our Moving Experience Survey! We apologize for any inconveniences that occurred during your move. We would love to speak with you to discuss how we can improve for next time. Please call our offices at 616.392.4448 to speak with David, our general manager, so that we can work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Jenna, thank you for completing our Moving Experience Survey! We apologize for any inconveniences that occurred during your move. We would love to speak with you to discuss how we can improve for next time. Please call our offices at 616.392.4448 to speak with David, our general manager, so that we can work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Roger
Derrick and AJ did a great job. They were very easy to work with and put everything where we asked them to. They were careful
with our property. I don't think I could have been happier.
with our property. I don't think I could have been happier.
Craig
No complaints about the service or the personel. My mother even gave both the guys $40 each as a tip and she is a 91 year old Dutchman (cheap).
What I do have complaints about is the second visit we hired you for. We needed the remainder of the furniture moved to the garage for BIBLES FOR MEXICO to pick up. We were charged for the time both in transit and for the return of the truck and then the hour they spent working was rounded off to the next HIGHER time segment. ----That was 15 there, 15 minutes back and about 10 minutes rounded off. That was about 40 minutes out of a total of 90 minutes we were charged for----almost 50% AND WE WERE GIVING IT AWAY. Is that fair to bill a 91 year old this much?
What I do have complaints about is the second visit we hired you for. We needed the remainder of the furniture moved to the garage for BIBLES FOR MEXICO to pick up. We were charged for the time both in transit and for the return of the truck and then the hour they spent working was rounded off to the next HIGHER time segment. ----That was 15 there, 15 minutes back and about 10 minutes rounded off. That was about 40 minutes out of a total of 90 minutes we were charged for----almost 50% AND WE WERE GIVING IT AWAY. Is that fair to bill a 91 year old this much?
Response
<div class="bv-review-response-container">
<div>Hi Craig, we are sorry to hear that this is your perception of our company. Our records do indicate that you have spoken with our team concerning our shop to shop hourly rate. We would like to continue working towards a happy resolution. Please call our offices to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Craig, we are sorry to hear that this is your perception of our company. Our records do indicate that you have spoken with our team concerning our shop to shop hourly rate. We would like to continue working towards a happy resolution. Please call our offices to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Debbie
Elise in the office was wonderful! So nice and helpful with the details of our move. Jacob and Alex were a great team! They were friendly, professional and competent. We had a great move and truly appreciate the help we received from Two Men and a Truck!!
Jim
The movers were absolutely fantastic and professional.
Misha
I have used Two Men and a Truck multiple times over last 10 years and have always been happy with the job they do! Consistency in service provided. Staff has always been friendly and courteous each and every time.
Vanessa
Two Men and a Truck took all the stress of our move away. The two gentlemen were very professional and made us very comfortable.
Bruce
They were just very slow in the dropping off stage of the move. The entire move should have been no more than 2 hrs based on the qty. and location proximities. Great guys however!
Response
<div class="bv-review-response-container">
<div>Hi Bruce, we are so happy to hear that you were pleased with the movers that assisted you on your recent move! Often times, move times are dependent upon the number of items as well as layout of the buildings we are loading items from and into. Due to the restrictions of your building the movers were forced to take a longer route than originally planned. Please call our offices to speak with David Gorney, our general manager, so that we can work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Bruce, we are so happy to hear that you were pleased with the movers that assisted you on your recent move! Often times, move times are dependent upon the number of items as well as layout of the buildings we are loading items from and into. Due to the restrictions of your building the movers were forced to take a longer route than originally planned. Please call our offices to speak with David Gorney, our general manager, so that we can work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Larry
From the original quote to the follow up phone call after our move was complete and all steps in between - the team executed! We received calls when we were told we would, the movers showed up exactly when we were told they would, and they finished the job in less time than was quoted. Everyone we worked with was very professional and thorough. Nothing was left to chance. This is very much appreciated when you are dealing with something as stressful as a move.
Ed
Chance and Noah were an amazingly energetic team...respectful and courteous. Thank you !
