Reviews
Tracey
Another AMAZING experience! Thank you Two Men and a Truck! you always go above and beyond. Joel and David did an outstanding job! They were friendly, kind, respectful and courteous. These men never stopped moving and made sure everything was secured and packed nicely in the truck. We appreciate your generosity and donation as a charity move. Our staff and individuals we serve are more than grateful. Thank you again for an outstanding job!
Richard
Your office staff was efficient and your movers were excellent - both in attitude and the care they took when handling our furniture. Thank you all!!
Dale
The moving team did a good job, but the office management team did a very poor job resolving a serious issue that arose during the move.
Response
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<div>Hi Dale, we're so sorry to hear that you were not completely satisfied with our services. Our records do show that David, our Head of Operations, worked with you during the entire moving process. Please contact our office at 616.392.4448 to speak with David so that we may come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Dale, we're so sorry to hear that you were not completely satisfied with our services. Our records do show that David, our Head of Operations, worked with you during the entire moving process. Please contact our office at 616.392.4448 to speak with David so that we may come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Judy
I am very satisfied with the operations. The team went over and above to please me. They were very pleasant and outgoing. Asked if they didn't know. I am overwhelmed with they handles themselves and how fast they worked. The care they took with my furniture was beyond belief. I would highly recommend them as the only way to go if you were moving. They took the stress out of everything. I had no worries and was very confident that they would do what they were suppose to do. My two guys were Brian and Jake. Very professional. Thank you all so much
Response
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<div>Judy, we're so happy that Brian and Jake were able to exceed your expectations! Our professional movers are thoroughly trained to ensure the least amount of stress and worries on your move day, and it seems you recieved just that. We'll be sure to let Brian and Jake know how well they did on your move! Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Judy, we're so happy that Brian and Jake were able to exceed your expectations! Our professional movers are thoroughly trained to ensure the least amount of stress and worries on your move day, and it seems you recieved just that. We'll be sure to let Brian and Jake know how well they did on your move! Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Yasamusa
Your staffs are really pay attention to customer's need, so they have flexible and improvise attitude.
Response
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<div>Yasamusa, thank you so much for taking the time to let us know how we did. We are so happy to hear that our professional movers were able to make your move a success! Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Yasamusa, thank you so much for taking the time to let us know how we did. We are so happy to hear that our professional movers were able to make your move a success! Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karri
The only issue I had was that I only had a couch, dresser, bed and mattress and the fee was way to high. I feel like I only paid for the drive the movers made to get to my home and back to office. I'm sorry I do not feel I would use again because of this. the move altogether took until 45 mins. I feel it should go by how much the movers have to move also. $350 dollars to move 5 items is a little ridiculous
Response
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<div>Karri, we are so sorry to hear that you were unhappy with an aspect of your move. As detailed in your Pre-Move Letter, all of our local moves are charged based upon an hourly rate beginning when our movers leave our closet location and ending when they return. If you have any other questions or concerns please feel free to contact David, our Head of Operations, at 616.392.4448.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Karri, we are so sorry to hear that you were unhappy with an aspect of your move. As detailed in your Pre-Move Letter, all of our local moves are charged based upon an hourly rate beginning when our movers leave our closet location and ending when they return. If you have any other questions or concerns please feel free to contact David, our Head of Operations, at 616.392.4448.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Diane
It was a excellent experience. The team we had move us had great attitudes very happy and helping. I will recommend you over and over again. The office people were very efficient as well. Follow up was great. I want to Thank everyone involved they all need raises
Response
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<div>Diane, we are so happy to hear that you had an excellent experience with us! Moving is a very delicate process so you saying that you would recommend our company means the world to us. Thank you again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Diane, we are so happy to hear that you had an excellent experience with us! Moving is a very delicate process so you saying that you would recommend our company means the world to us. Thank you again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carol
I continue to be amazed by the service I receive from 2MAAT! Even though there was a staffing issue due to illness my driver called to inform me of the situation and I still had men at my door within the scheduled arrival time. The movers were excellent in every way and finished in less time than expected. Whitney was wonderful to work with and covered all the details of the cost of the move completely so I knew exactly what to expect. Thanks to David and Zack for making my very stressful situation go so smoothly! This was my 5th move with 2MAAT and the experience is always exceptional. Thanks for being as careful with my furniture as I am! See you next time we move! Carol
Response
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<div>Hi Carol, thank you so much for your continued business! Your continued trust in us to care for your belongings truly speaks to our effort to treat every single customer with the utmost care. We will be sure to let David and Zach know how much of a help they were to you! Thanks again (x5) for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Carol, thank you so much for your continued business! Your continued trust in us to care for your belongings truly speaks to our effort to treat every single customer with the utmost care. We will be sure to let David and Zach know how much of a help they were to you! Thanks again (x5) for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Judy
Thought they should have wrapped everything, then started loading. Took a desk out to truck and decided they didn't want to load it yet so they set it along side the truck, it wasn't covered and was getting snowed on. Over all did a good job.
Sara
Our movers were professional, courteous and extremely efficient. The move was due to a devorce and my stress level was very high, but the movers were aware of my fragile state and were so kind in their treatment of me and my situation. They made a stressful moment more bearable by their upbeat and positive personalities and obvious empathy. I very much appreciated that at that particular time. The move went very well and they took care as to how they treated my things. I am grateful to the moving team for their hard work in spite of the frigid temperatures that day. They did everything with a smile on their faces which helped to quell the underlying anxiety and reason for my move. Thank you andquot;Two Men and a Truckandquot;, your help is much appreciated!
Response
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<div>Hi Sara, we are so happy to hear that your movers were able to make a difficult move easier! We work tirelessly to ensure that all of our customers are treated with care and integrity and it appears that you received just that. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Sara, we are so happy to hear that your movers were able to make a difficult move easier! We work tirelessly to ensure that all of our customers are treated with care and integrity and it appears that you received just that. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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