or
Reviews
Michael
The first contact was great - I have used 2M / truck before. Appointment 2 - 4 pm. Got a call at 130 andquot;running lateandquot;. No other calls. At 445 I called. Still running late, shooting for 6. No one checked on the service elevator - fortunately I did as the front office was leaving for the night. Then around 6, boss left with the truck keys. Then at 8 ish the truck shows. Move completed at 930. Movers were fine - they had a long day.
Next move do to lack of courtesy and communication will not be immediately 2M / truck. FYI we used you 4 times in past 1.5 years.
Next move do to lack of courtesy and communication will not be immediately 2M / truck. FYI we used you 4 times in past 1.5 years.
Response
<div class="bv-review-response-container">
<div>Michael, we are so sorry to hear that your latest move did not go according to plan. We can assure you that this is not the norm here at TWO MEN AND A TRUCK Lakeshore. If you have any other question please feel free to contact our Head of Operations, David, at 616.392.4448 so that we may come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Michael, we are so sorry to hear that your latest move did not go according to plan. We can assure you that this is not the norm here at TWO MEN AND A TRUCK Lakeshore. If you have any other question please feel free to contact our Head of Operations, David, at 616.392.4448 so that we may come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Barb
Very professional and hard working.
100% happy and satisfied.
Barb
100% happy and satisfied.
Barb
Karen
I was treated with a great deal of respect. And everything was taken very good care of. I enjoyed the young men and their sense of humor.
Mariel
The office staff was so nice about my last minute call for help and were able to schedule my move exactly when I needed it. The were pleasant and professional! I received the paper work and calls exactly as they promised. Brian, Blair and Jewell were absolutely wonderful. The were also professional but personable. They took great care with our furniture and were very efficient and didn't waste time. I really appreciated their help when I needed it most.
Nicholas
I had the team move some new appliances that were still in their original boxes from one location to another, they were quick and did an excellent job!!
Tim and Kim
The front office was fine, but they should have called the week before just to confirm we were all set with the truck and team. We booked the arrangements about a month in advance and then never heard any follow up. A simple call the week of the move would be prudent, instead of wondering if the truck would show up.
Gordon
The men came on time, worked hard for hours, carried our furniture in carefully. were willing to do anything we asked of them- they were great.
we thanked them and tipped them. would recommend to anyone.
we thanked them and tipped them. would recommend to anyone.
Judith
They were outstanding every step of the way from scheduling to the move. Always seemed to welcome the business, pleasant, cheerful, and went beyond expectations...even playing with the dog. They were quick, efficient organized and careful. Professional team, highly trained and knew exactly what they were doing.
Craig
Brian and Brandon where exceptionally polite, helpful, and generally very nice young men and should be commended.
Preston
Your company was the only one who actually came out to look at all the furnishings to be moved. The rest relied on my recollection hanging me out to dry if I missed something. Your two men moving were energetic and quite pleasant and accommodating. Good guys!
