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Reviews
Simon
Mattress had one unidentifiable insect on it. At first they were going to cancel the entire move. The reason given is they use packing blankets to wrap items, could spread bugs. One random bug. They agreed to continue with the move, but would not take mattress or box spring. I had to move myself. Movers couldnandacirc;??t figure out how to get elliptical onto basement of new home, and said i needed to take it apart first. Once taken apart, I could call movers back and they would move it down stairs. Actually, all that was needed was for the back of machine to be taken down the stairs first so it could be tipped to clear handles. It was awkward but doable, no disassembly required. And my brand new hardwood floors were scuffed by sliding tv stands on them instead of placing them into position.
Response
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<div>Hi Simon, we're so sorry that your move day didn't go as expected. Due to our corporate policies, our movers do retain the right to refuse service due to hygienic reasons: This is simply to protect our professional movers and our future customers' belongings. Please reach out to David, our Head of Operations, with any questions or concerns at 616.392.4448 so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Simon, we're so sorry that your move day didn't go as expected. Due to our corporate policies, our movers do retain the right to refuse service due to hygienic reasons: This is simply to protect our professional movers and our future customers' belongings. Please reach out to David, our Head of Operations, with any questions or concerns at 616.392.4448 so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tiffany
Moving can be very frustrating. From the moment the movers arrived I was put at ease and knew our items were in good hands. They had a great attitude all day and worked extremely hard. We have used other moving services in the past and have to say we would recommend Two Men And A Truck in the future!
Response
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<div>Hi Tiffany! We're so happy to hear that our professional movers made your move day run smoothly. At TWO MEN AND A TRUCK we believe that we are a customer service company that just happens to move people and it seems that you received just that! Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Tiffany! We're so happy to hear that our professional movers made your move day run smoothly. At TWO MEN AND A TRUCK we believe that we are a customer service company that just happens to move people and it seems that you received just that! Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathi
I paid twice as much for my move 5-1/2 years ago but that move took 4 days and I had to help load and unload furniture because the mover showed up two days with no one except his wife to help.
The men who moved me were kind, professional, and very knowledgeable. I will recommend Two Men and a Truck to everyone I know who is moving. They moved my baby grand in addition to my furniture and I was so impressed with their care and knowledge. This was the most professional move I have ever experienced!
The men who moved me were kind, professional, and very knowledgeable. I will recommend Two Men and a Truck to everyone I know who is moving. They moved my baby grand in addition to my furniture and I was so impressed with their care and knowledge. This was the most professional move I have ever experienced!
Response
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<div>Kathi, thank you so much for the amazing review! At TWO MEN AND A TRUCK Lakeshore we understand how difficult it can be to trust your belongings to other people and we're so happy to see that your trust in us was well placed. Thank you again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kathi, thank you so much for the amazing review! At TWO MEN AND A TRUCK Lakeshore we understand how difficult it can be to trust your belongings to other people and we're so happy to see that your trust in us was well placed. Thank you again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
Excellent overall service. Very professional. Knew what they were doing.
Response
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<div>Hi Linda, thank you so much for your kind words! Our professional movers are trained for weeks before moving their first home to ensure that they are as knowledgeable as possible. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Linda, thank you so much for your kind words! Our professional movers are trained for weeks before moving their first home to ensure that they are as knowledgeable as possible. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathryn
Everything about your team was beyond expectations. I have never seen such enthusiasm with a moving team before - the guys even jogged between dropping off a box and going to get another one. They were friendly, personable and all around professional. I will recommend Two Men and a Truck to everyone!
Response
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<div>Hi Kathryn, your recommendation means the world to us! Our professional movers are trained in customer service as well as moving techniques to ensure that your move day goes as smoothly as possible. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Kathryn, your recommendation means the world to us! Our professional movers are trained in customer service as well as moving techniques to ensure that your move day goes as smoothly as possible. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bob
From pre move to post move the movers and staff were extremely helpful, professional, and courteous. Alex and Daniel (the two men) made the actual move in two hours and ensured everything went seamless. We did a lot of moves in the Air Force and this was by far one of the better moves. Keep up the good work.
Response
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<div>Hi Bob, thank you for taking time to leave us a review! Alex and Daniel are a great crew and we're so happy to hear that they were able to take care of you. Thank you for your service with the Air Force and thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Bob, thank you for taking time to leave us a review! Alex and Daniel are a great crew and we're so happy to hear that they were able to take care of you. Thank you for your service with the Air Force and thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Vickki
Mike and Jake did a fantastic job. They were efficient, careful and very courteous! Best move Iandacirc;??ve had yet....thanks guys.
Response
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<div>Hi Vickki! Thank you for your kind words! Mike and Jake are a hard-working crew who truly live our Mission Statement of continuously striving to exceed our customers' expectations. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Vickki! Thank you for your kind words! Mike and Jake are a hard-working crew who truly live our Mission Statement of continuously striving to exceed our customers' expectations. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Brenda
Over all my experience was great, I have to say though the drivers need to do the speed limit especially when you charge by the hour. It's never safe for anyone to drive below the limit.
Response
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<div>Hi Brenda, thank you for taking the time to leave your feedback! Due to DOT regulations and our continuous commitment to safety, our drivers are required to adhere to the commercial truck speed limit on highways. If you have any other questions or concerns please feel free to give us a call at 616.392.4448.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Brenda, thank you for taking the time to leave your feedback! Due to DOT regulations and our continuous commitment to safety, our drivers are required to adhere to the commercial truck speed limit on highways. If you have any other questions or concerns please feel free to give us a call at 616.392.4448.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Julie
Excellent service!! The Two-Men,Brian and Jake were so pleasant and respectful!! They were very fast, wrapped all the furniture, were very careful with everything. I first thought the price was too high but after seeing these guys work I knew it was well worth every penny.. I , even with help would never have been able to lift and move all that we had.. Really fine workers and an excellent asset to y our company.. Thank you!!!
Response
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<div>Julie, we are so happy to hear that Brian and Jake were able to make your move day go so well! Our professional movers are taught to follow our Core Value of Care on every move. Thank you again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Julie, we are so happy to hear that Brian and Jake were able to make your move day go so well! Our professional movers are taught to follow our Core Value of Care on every move. Thank you again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cindy
Those guys worked so hard. 12 hours with one break for lunch. I only wish I could of known better how long it would take. I felt kinda bad for them. They did a great job .
Response
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<div>Hi Cindy, thank you for taking the time to leave us a review! Our professional movers are trained to provide excellent care and customer service through the entire move. Please feel free to reach out to our general manager, Karen, at 616.392.4448.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Cindy, thank you for taking the time to leave us a review! Our professional movers are trained to provide excellent care and customer service through the entire move. Please feel free to reach out to our general manager, Karen, at 616.392.4448.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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