or
Reviews
Rahul
I will divide Two men and truck service in two categories. Office staff and actual moving staff.
I opted packing and moving service and single estimate, so I can claim to my company.
Moving staff – Excellent service with very cooperative people.
Office staff – Very Poor service with rude attitude from accounting and Manager, I requested them to give me consolidated receipt against same estimate.
On 13 April office staff promised me that they will provide me receipt on Monday.
No response on Monday.
When contacted on Tuesday after several phone transfers and follow up they simply refused to provide me one single receipt saying “This is how we work”
My company need one single receipt and Two men and truck unable to provide that even after several follow up.
I opted packing and moving service and single estimate, so I can claim to my company.
Moving staff – Excellent service with very cooperative people.
Office staff – Very Poor service with rude attitude from accounting and Manager, I requested them to give me consolidated receipt against same estimate.
On 13 April office staff promised me that they will provide me receipt on Monday.
No response on Monday.
When contacted on Tuesday after several phone transfers and follow up they simply refused to provide me one single receipt saying “This is how we work”
My company need one single receipt and Two men and truck unable to provide that even after several follow up.
Response
<div class="bv-review-response-container">
<div>Rahul, we are so sorry to hear that this is the impression you have of our franchise. We can assure you that our priority is customer satisfaction. Our records show that we were able to provide you a receipt upon your initial request and that you spoke with our general manager, Karen, and our relocation consultant, Hank, who both informed you that we were unable to comply with your requests due to your pack and move being two separate transactions. Please call our offices at 616.392.4448 so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Rahul, we are so sorry to hear that this is the impression you have of our franchise. We can assure you that our priority is customer satisfaction. Our records show that we were able to provide you a receipt upon your initial request and that you spoke with our general manager, Karen, and our relocation consultant, Hank, who both informed you that we were unable to comply with your requests due to your pack and move being two separate transactions. Please call our offices at 616.392.4448 so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Rachael
The guys were great, had no problem moving a dresser that was already put in one room into another. It was raining the majority of our move , so they made sure nothing got wet and took excellent care of our furniture. They had great attitudes and I will definitely use them for future services.
Doug
Everything worked out, no one was injured, nothing was damaged. Your team did a fine job...my task required 3 minutes to complete, plus 5 minutes of paperwork and signatures which is about the same amount of time this survey has required.
Thanks
Thanks
Carl
Setting up the move was easy and the office staff was very helpful. The movers were courteous, even friendly and they did a great job.
Gail
The moving guys were great! Would specifically ask for Andrew and Daniel — they were that good! Great attitudes, efficient, and really worked hard! Very happy with them!
Michael
We used your company's services due to a move into our new house. We've used your service before on 2 prior moves and have been very satisfied with all that you folks have been able to provide for us. Friendly, courteous and thorough, professional staff from the office to the moving team. EXCELLENT WORK!!! Thank you for your service!
Julie
They did a great job, we're quick and courteous. Thank you!
Barb
Efficient polite professional
Asked what we specifically wanted done and did it
Great service. All employees to be commended for a Job well done.
Asked what we specifically wanted done and did it
Great service. All employees to be commended for a Job well done.
Maria
I would like to say that the guys that worked with me went above and beyond what was asked of them.
Judy
The 2 men introduced themselves and were very polite and courteous as usual. I was very happy with their service and concern to not damage anything during the move. Would recommend them.
