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Reviews
Lorraine
My experience with Two Men and a Truck was fantastic from the first call to the completed move. Everyone was professional and focused on my needs. The 3 men in the move team were exceptional! I was continuously impressed with their energy, focus, and how hard they worked at getting the job done. Taking everything down 3 flights of stairs with no elevator didn't faze them or slow them down. This is my second successful experience with two difference franchisees of Two Me and a Truck and I would highly recommend this company to anyone who needs help moving.
Lorraine
Lorraine
Response
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<div>Thank you Lorraine, It was our pleasure to accommodate your move. We agree that our guys are exceptional! Thank you for future referrals.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Lorraine, It was our pleasure to accommodate your move. We agree that our guys are exceptional! Thank you for future referrals.</div>
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Mitzi
Charles and Floyd were awesome. Fast, professional, patient with my mother (who has dementia), clean, courteous. I would recommend them and will use them again when we move.
Response
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<div>Hi Mitzi, We agree, Charles and Floyd are awesome! They were following the Grandma Rule-means we treat everyone we move like we would treat our own grandmothers. Thank you for the great review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Mitzi, We agree, Charles and Floyd are awesome! They were following the Grandma Rule-means we treat everyone we move like we would treat our own grandmothers. Thank you for the great review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Roger
Found office staff challenging for booking, General information, information needed for quote.
Response
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<div>Hi Roger, We are sorry that you had a challenging experience with the office staff. We trust that the move went well based on the rest of your ratings. We always do our best to use responses from reply cards to improve our service, thank you for the heads up and the 4 star review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Roger, We are sorry that you had a challenging experience with the office staff. We trust that the move went well based on the rest of your ratings. We always do our best to use responses from reply cards to improve our service, thank you for the heads up and the 4 star review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dragana
The movers were fun and professional. They really eased our anxiety. They took care of our furniture very carefully and asked questions along the way to discern where we wanted our stuff placed. It was my second positiveexperience with Two Men and a Truck, and I will use it again if needed in the future!
Response
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<div>Hi Dragana, We always strive to provide a fun, professional, positive experience! We are so happy that is what you had. Thank you for the great review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Dragana, We always strive to provide a fun, professional, positive experience! We are so happy that is what you had. Thank you for the great review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Watson
The office staff over priced the entire move but the movers were nice and respectful as well as courteous. Nothing was broken and the move was quick.
Response
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<div>Hi Juanita, The software that is used by our company estimates how long a job should take based on the information given. It generally estimates the longest time it should take, just in case there are any unforeseen situations. Because we charge by the hour, quite often the actual price is lower than quoted and we will always only charge for the actual time used. The office staff must use estimates based off the computer software. We hope that this will help you understand why your estimate was higher than the actual job. We are very sorry for any inconvenience this may have caused.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Juanita, The software that is used by our company estimates how long a job should take based on the information given. It generally estimates the longest time it should take, just in case there are any unforeseen situations. Because we charge by the hour, quite often the actual price is lower than quoted and we will always only charge for the actual time used. The office staff must use estimates based off the computer software. We hope that this will help you understand why your estimate was higher than the actual job. We are very sorry for any inconvenience this may have caused.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tracy
I do enjoy 2 Men and a Truck and there assistance in helping our company for our packing and moving needs, I just would like for them to please take in consideration that all our moves are for clients that hire our company Master Care Restoration to pack there homes out due to smoke or water damage, so if they could call me or one of ours staff members who are on location waiting for them to show up a courtesey call when they are physically on the way to the appointment, it help us keep our waiting clients inform.
Thank you very much 2 Men and a Truck for assisting our company
Thank you very much 2 Men and a Truck for assisting our company
Response
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<div>Hi Tracy, We're sorry for any inconvenience this may have caused. We hope that your conversation with our office staff has taken care of the issue. Thank you for your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Tracy, We're sorry for any inconvenience this may have caused. We hope that your conversation with our office staff has taken care of the issue. Thank you for your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mark
Antonio and his partner showed up on time, worked hard and cared for my items very well. They had a positive attitude as well and that is not easy to find.
Response
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<div>Hi Mark, Thank you for the 5 star review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Mark, Thank you for the 5 star review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kayla
Movers were really helpful and friendly. Very happy with service and would use them again!!
Response
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<div>Thank you Kayla, we are here whenever you need us!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Kayla, we are here whenever you need us!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Denise
Charles and Floyd's efficiency, expertise and care was obvious in everything they did during the move. Their conscientiousness was admirable and comforting.
Response
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<div>Hi Denise, Our guys are pretty amazing, thank you for the great review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Denise, Our guys are pretty amazing, thank you for the great review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jenny
This was my 3rd time using Two Men and a Truck. I’ve always had great experiences and have always recommended them to friends when they needed movers. During this most recent experience, my order was not properly processed in the office from the call-taker. The employee was young and new and already has a reputation with the moving crew and other Two Men locations as someone that always messes things up. And she certainly did that with my order. The movers showed up with too small of a truck and my move was not completed. The movers refused to do a second trip so whatever didn’t fit in the first trip I was on my own to move for myself. That defeated the whole point of hiring movers. I spent the next day and a half hauling car loads of stuff to my new house on my own. Not happy at all.
Response
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<div>Hi Jenny, We're very sorry for your experience. We always strive to learn from mistakes and apply those lessons. We hope that the refund given will soften your experience. Again, we are very sorry.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jenny, We're very sorry for your experience. We always strive to learn from mistakes and apply those lessons. We hope that the refund given will soften your experience. Again, we are very sorry.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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