Reviews

10/16/2018

Jennifer

stars
Great Service and awesome attitude by the 3 guys that moved us!
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<div>That&#39;s great to hear, Jennifer! Thank you for your feedback.</div>
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10/16/2018

Charles

stars
I have personally used moving services in the past, this was my first with your company and will be the last. From the start it was horrible, we booked our move several days ahead yet the morning of the move the time changed significantly due to errors in your scheduling dept. it was 6 hours later the move was done, screwing up our out of town plans. The movers showed and dumped all of the furniture right in front of the door making it impossible to get through. Myself and children had to move it. The movers left their dolly behind. Very unorganized company and I will let as many people as possible know.
Response
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<div>Charles, thank you for taking the time to give us your honest feedback. We are truly sorry that you were not completely satisfied with your move. It appears that we gave you a discounted rate for this inconvenience. Our goal is to make sure every customer is satisfied with their Two Men and a Truck experience, so please do not hesitate to give us a call if you would like to discuss your concerns further. Again, we truly apologize for any inconvenience this may have caused.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/16/2018

Margaret

stars
The movers were hard working and very careful. It was easy to have them in your house. We found it to be a fast transition and would not hesitate to use your company again. I would recommend Two men and a Truck. Margaret
Response
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<div>That is so fantastic to hear, Margaret! It pleases us beyond words to hear that you would use our services. We look forward to working with you again in the future.</div>
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10/15/2018

Mary

stars
Everything went really well from start to finish. The only problem I had was in trying to reach the office there often was a recording and I generally didn't get the same person twice. Also I had to stop by your Rochester location and you really NEED A SIGN on your office door! The two young men who moved my belongings were very good.
Response
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<div>Thank you for your feedback, Mary. We are sorry to hear that you had some difficultly reaching the same customer service representative an locating our office. We are happy you us chose us for your moving needs!</div>
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10/12/2018

Paula

stars
All three guys worked so hard and were very personable. Very good experience once again. I will recommend to anyone who asks
Response
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<div>Paul, that is so fantastic to hear! Thank you for the lovely compliments and your recommendation. We are happy to have had the opportunity to move you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/12/2018

Donna

stars
Meghan at the office was wonderful and provided immediate efficient service. My moving team, Brad and Don were courteous, friendly and very helpful. I'd use them again. Unfortunately, we had a mishap with a large mirror which was artwork, although they wrapped it properly, I don't think they realized how fragile it was and it probably should have been boxed as well. It broke and will be difficult to replace, if at all. I also had my 43 in 4k TV screen damaged. I don't know if they wrapped it and unwrapped it in the truck. They did take care when they brought it in and faced it against the wall so it wouldn't get bumped. Accidents happen, I understand. I'm waiting to hear from management regarding replacement. I'll assume I have prompt service with the claim.
10/11/2018

Barbara

stars
From their prompt arrival to their departure the movers were helpful,courteous and professional. I wouln't hesitate to use this company again and will recommend it to friends.
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<div>Barbara, thank you for your feedback. We are so thrilled to hear such positive things about your moving crew and the services they provided you. Thank you for the recommendation!</div>
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10/11/2018

Arlette

stars
Excellent service. The crew was very careful and professional. I will definitely use their service again.
Response
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<div>Arlette, thank you for telling us about your Two Men and a Truck experience. We are so proud to hear that your moving crew provided you with a wonderful moving service. We look forward to working with you in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/09/2018

Gayle

stars
Right on time- took less than estimated time and all 3 gentlemen were very polite and courteous
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<div>That&#39;s great to hear, Gayle! Our men try their hardest to complete the job under the estimated quote! We appreciate your business.</div>
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10/09/2018

Greg

stars
Excellent movers! Very professional, friendly and a good price. Will use them again if I move and recommend wholeheartedly.
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<div>Your feedback means so much to us, Greg! We are thrilled to hear that you would use us again and recommend us. Thank you!</div>
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