Reviews
Muhammad-Umair
My overall experience was okay. However, I would like to highlight certain things that should help improve your services in the future.
Movers were very inexperienced. They were slow and took breaks after moving almost each item. Because of inexperience they wasted a lot of time. Examples 1 - They had to un-assemble a queen bed, I offered them to use a tool that came with the bed and I knew that it would ease the un-assembly, but they refused saying they know what to do. They struggled for an hour and then I heard them calling their office for help. I went again and showed them the tool that came with the bed and then they accepted to use it and it was done in next 10 minutes. Example 2 - They wrapped the dining table with moving blankets without first removing the legs.
Movers were very inexperienced. They were slow and took breaks after moving almost each item. Because of inexperience they wasted a lot of time. Examples 1 - They had to un-assemble a queen bed, I offered them to use a tool that came with the bed and I knew that it would ease the un-assembly, but they refused saying they know what to do. They struggled for an hour and then I heard them calling their office for help. I went again and showed them the tool that came with the bed and then they accepted to use it and it was done in next 10 minutes. Example 2 - They wrapped the dining table with moving blankets without first removing the legs.
Response
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<div>Muhammad, thank you for taking the time to let us know about you move experience and providing us with honest feedback. I assure you this is completely out of the norm and we apologize for any inconvenience. It does look like we are currently in communication with you to resolve all issues and we hope for the opportunity to provide you with the excellent service you expect. We will be sure to address the examples you have highlighted for us to insure proper training is implemented.</div>
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<div>Muhammad, thank you for taking the time to let us know about you move experience and providing us with honest feedback. I assure you this is completely out of the norm and we apologize for any inconvenience. It does look like we are currently in communication with you to resolve all issues and we hope for the opportunity to provide you with the excellent service you expect. We will be sure to address the examples you have highlighted for us to insure proper training is implemented.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cindy
My moving with 2 men and truck was great, They mover were fast and took care of all my personal belongs. I would recomend then to any one looking to move.
Response
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<div>Thank you so much for taking the time to write about your moving experience, Cindy. We are pleased to hear that you had such a wonderful experience with us. We are glad you chose us to move you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much for taking the time to write about your moving experience, Cindy. We are pleased to hear that you had such a wonderful experience with us. We are glad you chose us to move you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Will
My family and I could not be more impressed with Two Men and a Truck in helping us move my elderly father. The office staff--Meghan and Kathy--were friendly, explained everything clearly, and helped us book the move smoothly, answering all of our questions with patience and understanding. Our movers--Hagerman and Vargas--were prompt, courteous, friendly, careful with my father's possessions, and made quick work of the move. They moved all of his items into the rooms they belonged, set up his bed, even helped us move a few things once they'd already been placed, to help make more space for unpacking. From start to finish, the service was incredible. We simply could not have done it without them, and we're very grateful for everything they did for us.
Response
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<div>Will, thank you so much for your feedback! As the MOVERS WHO CARE, we are pleased to have had the opportunity to move your elderly father. Our office staff and moving crews work hard to insure every customers receives the best moving experience. Thank you for choosing us!!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Will, thank you so much for your feedback! As the MOVERS WHO CARE, we are pleased to have had the opportunity to move your elderly father. Our office staff and moving crews work hard to insure every customers receives the best moving experience. Thank you for choosing us!!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Chris
I couldn't be more pleased with the everything from the initial phone call through the actual move. Everyone was extremely professional and courteous. I will definitely recommend this business to everyone.
Response
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<div>Chris, thank you for your feedback! We are glad to hear such positive things about our moving crew. We truly appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Chris, thank you for your feedback! We are glad to hear such positive things about our moving crew. We truly appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Max
My experience with TWO MEN AND A TRUCK was outstanding.
This is the first time I had to move by myself . The help I received from Megan in the office and the handling of moving the furniture by Jason and his crew was a welcome experience. I would and will recommend TWO MEN AND A TRUCK to my friends and family!!
This is the first time I had to move by myself . The help I received from Megan in the office and the handling of moving the furniture by Jason and his crew was a welcome experience. I would and will recommend TWO MEN AND A TRUCK to my friends and family!!
Response
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<div>Max, we cannot thank you enough for taking the time to write about your moving experience. Our Customer Service Representative, Meghan, along with the moving crew, will be so thrilled to hear your compliments. Thank you so much for your recommendations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Max, we cannot thank you enough for taking the time to write about your moving experience. Our Customer Service Representative, Meghan, along with the moving crew, will be so thrilled to hear your compliments. Thank you so much for your recommendations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bill
The two men were pleasant and polite and went about their business efficiently. They wrapped the furniture thoroughly and followed our directions very well for placement in the new place. Only one box had the bottom fall out with some dishes breakage. They had been cautioned about that particular box, but it did not get reinforced unfortunately. The gentleman told ;us about it and was regretful. We enjoyed working with them. Thank you!
Chuck
Was disappointed the time given (12 to 2:30) was not able to be kept but I was still happy to have the move completed in the same day. Staff kept me apprised of the delay and the two workers could not have been more professional and were excellent. Would recommend them despite the problems with getting the job started.
Response
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<div>Chuck, thank you for your feedback. We apologize for the late starts the day of your move. The busy summer months can be unpredictable at times! We are very happy to hear that you were satisfied in the discount we offered and the service our movers provided you with! Thank you for your recommendation.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Chuck, thank you for your feedback. We apologize for the late starts the day of your move. The busy summer months can be unpredictable at times! We are very happy to hear that you were satisfied in the discount we offered and the service our movers provided you with! Thank you for your recommendation.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lynn
Both guys were great! They were polite, fast, and super nice! Will definitely use you again, thanks!! Lynn
Response
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<div>Thank you for your feedback, Lynn. Its great to hear that our movers worked fast and were polite. Thank you for choosing us for your moving needs, we look forward to working with you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for your feedback, Lynn. Its great to hear that our movers worked fast and were polite. Thank you for choosing us for your moving needs, we look forward to working with you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mark
They were very punctual and very efficient. They were quick and handled themselves in a very professional manner. They showed experience and were very organized in their work.
Response
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<div>Thank you, Mark, for your feedback! We are glad to hear that you had a great experience with our crew. Thank you for choosing TWO MEN AND A TRUCK®!!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Mark, for your feedback! We are glad to hear that you had a great experience with our crew. Thank you for choosing TWO MEN AND A TRUCK®!!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tim
Mssrs Hughes, Young and Aaron were on my call that fateful day and they were teriffic. The 2 Mehgans set it up and were flexible w/my crazy schdl. The fellas were faced with narrow & curving stairs, falling plaster, narrow doorways (the couch didn't make it, but not because they didn't try their best - a chainsaw was called for but alas, already packed. No worries, I wasn't married to the couch anyway) a crumbling porch, narrow driveway, and high heat & humidity. IN SHORT: I will be hiring them again soon for part 2 of this move based on their ease of use and ease to my wallet.
Response
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<div>Tim, thank you for the wonderful feedback. Its great to hear our movers were able to provide you with a fantastic moving experience even when faced with those many challenges! We Look forward to working with you again on part two of you move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tim, thank you for the wonderful feedback. Its great to hear our movers were able to provide you with a fantastic moving experience even when faced with those many challenges! We Look forward to working with you again on part two of you move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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