Reviews

11/19/2017

Sue

5 out of 5 stars
I have used the company before and I was very satisfied with the promptness and service.
11/19/2017

Lynn

1 out of 5 stars
The movers that were assigned to my job could not handle the stove appliance. The dishwasher was carried up within five minutes. They struggled with the stove because of the physicality causing it to run the length of time that they did. The wrong and time was also placed on the document. I talk to manager Aaron and Mike but I requested that just one hour and 15 minutes be charged they only removed the erroneous 15 minute charge that was extended on the end. I called the next day and left a message for the manager Paul to return my phone call he never did I sent an email to the company requesting 15 minutes of credit be returned to my account and no one returned my email. The additional cost for this move was out rages I will never use this company again nor recommend.
Response
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<div>We are sorry to hear that you were disappointed with the service. I assure you that we have made some changes to our policies and procedures and I welcome you to give us another chance! We are confident that we will impress.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/17/2017

Alice

5 out of 5 stars
My interaction with the office to set up the work was satisfactory. The agent was courteous, knowledgeable and helpful. The drivers called to advise me that traffic was heavy and they might be delayed. This allowed me time to modify my plans. The drivers arrived. Introduced themselves to me and reviewed the job. They were well-informed and courteous. I will happily recommend Two Men and a Truck.
Response
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<div>Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/16/2017

Scott

5 out of 5 stars
My overall experience was excellent. Alison in the office was very nice to deal with and worked with me to schedule and the move date with no problem. Movers were more that excellent and very hard workers. More than everything they were all polite and did all that we asked. Being an owner of a customer service company myself I would like to let you know your team was superb.
Response
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<div>Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/15/2017

Kristen

5 out of 5 stars
The team was excellent they were courteous friendly and professional. They took care of my fragile items wrapping everything carefully. They were gentle yet efficient. They treated my items as their own. I would recommend Two Men and a Truck for movers! Thank you again!!
Response
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<div>Thank you, Kristen!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/12/2017

Elizabeth

5 out of 5 stars
The 3 gentlemen who moved us were all extremely professional, polite and efficient. They even worked extra hard to fit a rocking chair up our narrow staircase when I expressed extreme disappointment that it did not appear to fit. My criticism is more of the office staff who grossly underestimated the amount of time it would require to perform the move. They estimated 3.5-4 hours and it actually required 8.25 hours. I do not blame the movers as they never stopped from the moment that they arrived! Also, I had anticipated that the original estimate was incorrect and had budgeted accordingly. Overall, I would definitely recommend this company to others and use them again.
Response
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<div>Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/10/2017

Elyne

5 out of 5 stars
Sean and Jake where awesome!
Communications from everyone was spot on!
Highly recommend
Elyne
Response
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<div>Thank you, Elyne!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/09/2017

Jessa

5 out of 5 stars
Although my original move date was Saturday and there was a few miscommunication with the office staff, the movers showed up on time and ready to move my belonings. I had to reschedule with due to the miscommunication, but it was rescheduled in a timely manner. I packed a storage unit with two other people over the course of a weekend. When Two Men and a Truck showed up they were able to unpack the unit and get all of my stuff into a third-story unit all within 6 hours. A few things didn't fit but they tried real hard to work it up here for me. The movers that helped me had the last names if Floyd, Santos, and Luna. The service was beyond my expectiontons and i would highly recommend to family and friends.
Response
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<div>Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/06/2017

Steve

1 out of 5 stars
I had used this company on two previous occasions. I will never never use them again We got totally blind sided by the extra fees. The two men that came we very unprofessional. They were not able to do a good job Really sorry but this was by far a total failure on your companies part
Response
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<div>We are sorry to hear that you were disappointed with the service. I assure you that we have made some changes to our policies and procedures and I welcome you to give us another chance! We are confident that we will impress.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/06/2017

Cindy

5 out of 5 stars
Great movers! The guys worked really hard and put things carefully where I asked them to. Quick and efficient
Response
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<div>Thank you, Cindy!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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