Reviews
Shelby
The movers were amazing, quick, and well mannered. Would absolutely recommended again!
BTW. Their truck didn't have air conditioning and in this heat, that is just unacceptable to your team.
BTW. Their truck didn't have air conditioning and in this heat, that is just unacceptable to your team.
Response
We’re thrilled to hear that the movers were amazing, quick, and well-mannered, and we truly appreciate your recommendation. However, we sincerely apologize for the lack of air conditioning in the truck during such hot weather. We understand how important it is to keep our team comfortable, and we’ll make sure to address this issue to prevent it from happening again. Thank you for choosing Two Men and a Truck!
Corey
"Thank you so much for your wonderful feedback! We're so glad to hear that Asia in the office was helpful and polite, and that Morris and Willie did an excellent job despite the challenges with the elevator. Their professionalism and hard work really shine through, and we’re thrilled they made your move as smooth as possible. We truly appreciate your recognition of their efforts and your kind words. We’d love to assist you again in the future!"
Response
Thank you so much for your wonderful feedback! We're so glad to hear that our team did an excellent job despite the challenges with the elevator. Their professionalism and hard work really shine through, and we’re thrilled they made your move as smooth as possible. We truly appreciate your recognition of their efforts and your kind words. Thank you for choosing Two Men and a Truck!
Eduard
Hello! I had an overall good experience with your team. Everybody was really curteous. However, one of the two movers, although very polite and nice overall decided, for whatever reason, that ‘he was in a hurry’ when unloading. Boxes were labelled for specific rooms or garage but he said “if we read what’s on the boxes, we’re going to be here all day”. I had thought that is why it was over $9000.
Response
Thank you for sharing your feedback and choosing Two Men and a Truck! We’re glad to hear that, overall, your experience with our team was positive and that everyone was courteous. We do apologize for the situation you encountered during the unloading process. We truly appreciate your feedback and your understanding, and we’d love the opportunity to serve you again.
Jordan
Outstanding job by the entire crew during my family's move several states away. Packing/moving/unloading crew were exemplary. Highly recommend!
Response
Thank you so much for your fantastic feedback! We’re thrilled to hear that our packing, moving, and unloading crew provided exemplary service during your family’s move, especially with such a long distance involved. Thank you for choosing Two Men and a Truck!
Teressa
The process was seamless and the guys were very good.
Response
We’re so glad to hear that the process was seamless and that our team did a great job. We truly appreciate your support and would love to assist you again in the future. Thank you for your feedback and choosing Two Men and a Truck!
Eileen
The team was
Patient when delayed by a slow elevator.
They paid attention to instructions.
Everything was wrapped carefully.
Thank you!
Patient when delayed by a slow elevator.
They paid attention to instructions.
Everything was wrapped carefully.
Thank you!
Response
Thank you for your kind words! We’re so glad to hear that our team was patient and followed your instructions carefully, especially with the delay from the elevator. Thank you for choosing Two Men and a Truck!
Shirleen
You asked for deposit of $350, which we paid. Then you charged us the full price and did not deduct the deposit.
Response
We sincerely apologize for any miscommunication. According to our records, the travel charge was applied toward the total balance of your move, and the final amount reflects the actual time and services provided. We hope that you allow us to redeem ourselves in the future. Thank you for choosing Two Men and a Truck!
Donna
Terrible experience. Asia was great to work with but… I paid for 4 hours, I was charge for 5 and that covered them stopping to eat lunch, knocked down a street light, had to call demco, and never was asked to use a box to cover a tv and charged 27.00… spins to manager Colby and he disregarded me.. no apology nothing… terrible business… I was so hurt and it’s disheartening ..
Response
We sincerely apologize for the experience you had with your move. While we’re glad to hear Asia provided great service, we are truly sorry for the issues you encountered, including the billing concerns and damages. This is not the level of service we strive to provide, and we regret that you felt disregarded. Your feedback is important, and we appreciate the chance to improve. Thank you for choosing Two Men and a Truck!
Samuel
My movers were great. Big delay in getting things into new apartment because I did not have every form available. They were patient and friendly and made everything easier
Response
We’re so glad to hear that your movers were patient, friendly, and helped make the process easier despite the delay. We truly appreciate your understanding and are happy that our team could support you through the move. Thank you for choosing Two Men and a Truck!
Katrice
The moving team was excellent. They were punctual and efficient. They made this stressful moment so smooth and worry free!!!!!!!!! Five stars across the board!!!!!!
Response
We're thrilled to hear that our moving team was punctual, efficient, and helped make your move smooth and worry-free. Your five-star rating means the world to us! We truly appreciate your support and thank you for choosing Two Men and a Truck!
