Reviews
Shirleen
You asked for deposit of $350, which we paid. Then you charged us the full price and did not deduct the deposit.
Response
We sincerely apologize for any miscommunication. According to our records, the travel charge was applied toward the total balance of your move, and the final amount reflects the actual time and services provided. We hope that you allow us to redeem ourselves in the future. Thank you for choosing Two Men and a Truck!
Donna
Terrible experience. Asia was great to work with but… I paid for 4 hours, I was charge for 5 and that covered them stopping to eat lunch, knocked down a street light, had to call demco, and never was asked to use a box to cover a tv and charged 27.00… spins to manager Colby and he disregarded me.. no apology nothing… terrible business… I was so hurt and it’s disheartening ..
Response
We sincerely apologize for the experience you had with your move. While we’re glad to hear Asia provided great service, we are truly sorry for the issues you encountered, including the billing concerns and damages. This is not the level of service we strive to provide, and we regret that you felt disregarded. Your feedback is important, and we appreciate the chance to improve. Thank you for choosing Two Men and a Truck!
Samuel
My movers were great. Big delay in getting things into new apartment because I did not have every form available. They were patient and friendly and made everything easier
Response
We’re so glad to hear that your movers were patient, friendly, and helped make the process easier despite the delay. We truly appreciate your understanding and are happy that our team could support you through the move. Thank you for choosing Two Men and a Truck!
Katrice
The moving team was excellent. They were punctual and efficient. They made this stressful moment so smooth and worry free!!!!!!!!! Five stars across the board!!!!!!
Response
We're thrilled to hear that our moving team was punctual, efficient, and helped make your move smooth and worry-free. Your five-star rating means the world to us! We truly appreciate your support and thank you for choosing Two Men and a Truck!
Lisa
Great experience from start to finish. Scheduling was easy and the company communicated with me throughout the process. The moving guys, George and Anthony, arrived on time and were friendly and efficient. They took great care of my stuff!
Response
Thank you for your wonderful feedback! We’re so glad to hear that your experience was smooth from start to finish. It’s great to know that George and Anthony were friendly, efficient, and took great care of your belongings. We truly appreciate your support and thank you for choosing Two Men and a Truck!
Joy
The guys were super nice, helpful, fast, and efficient. I did notice a few scratches on my furniture but I had already signed off. Also, I'm not sure which one but someone was musty. Like pungent. I don't say this to be mean, just going forward personal hygiene should be considered especially when you are going into someone's space. Other than that I would 100% use this company again
Response
Thank you for your feedback and for sharing your experience. We’re glad to hear that the team was nice, helpful, and efficient. We do apologize for the scratches on your furniture and understand that this can be frustrating. Additionally, we take your feedback regarding personal hygiene seriously and will work to ensure all team members are mindful of this moving forward. Thank you for choosing Two Men and a Truck!
William
Shout out to Henry and Tyree. Very professional and friendly. They were organized and handle the job in an orderly and timely manner.
Response
Thank you for the shout-out! We’re so glad to hear that Henry and Tyree were professional, friendly, and handled the job efficiently. We truly appreciate your kind words and thank you for choosing Two Men and a Truck!
Mardie
It was the worst moving experience I’ve ever had. I will definitely never use them again.
Response
We’re truly sorry that your experience didn’t reflect the standard we strive for. This is not how moves typically go, and we understand your frustration. We hope to have the opportunity to redeem ourselves and earn back your trust in the future."
Katie
After a horrible experience with another moving company I was extremely nervous to hire someone to move my house. From day 1 my experience with TM&T was excellent. Everyone I interacted with was professional, well-trained , and friendly. Opposed to my previous experience where half of my belongings were damaged, not one item was damaged with my recent move. Couldn’t be happier.
Response
Thank you so much for sharing your experience with us! We're thrilled to hear that your move with Two Men and a Truck was such a positive one, especially after your previous challenging experience. We truly appreciate your trust and your kind words, and we're so happy we could make your move a smooth and worry-free experience. Thank you again for choosing us!
Annelise
The men on our service were amazing!
Very punctual, handled my items with care!
Very punctual, handled my items with care!
Response
We're so glad to hear that our team was punctual and handled your items with care. We truly appreciate your kind words and are happy to have been able to assist you with your move. We’d love to help you again in the future. Thank you for choosing Two Men and a Truck!
