Reviews
Tracy
The move went well overall. Apparently we needed a couple more guys and another truck, some information from the beginning was misunderstood and since no one comes to view the items being moved before hand I believe that was part of the issue. It took longer and required two trips. Only issue I had was they could’ve packed and stack items a little better and probably had everything or almost everything in one trip. We showed them what all
Was going before anyone started and the larger items like filing cabinets were not loaded and then would fit. I would think load hose items first and stack boxes on top?! There was so much space above left open?! I feel strongly that this resulted in he delay and the need for two trips.
Was going before anyone started and the larger items like filing cabinets were not loaded and then would fit. I would think load hose items first and stack boxes on top?! There was so much space above left open?! I feel strongly that this resulted in he delay and the need for two trips.
Predip
They were very professional and made my shifting really hassle-free
Catherine
Coleman, Cherry and Witherspoon a great team of guys. They arrived on time took great care of our items and or fun to work with.
LeighAnn
They were very efficient and easy to work with our schedule and chaos of moving with 3 little ones.
Mark
The movers had great attitudes and were great with the kids that were there during the move as well. They worked extremely hard the entire time. We would definitely recommend your company to others.
Cara
Too many conflicting emails and messages. Office staff-Kristy was rude and supervisor was belittling. Too many quotes prices and driver quoted something different so I was asked to pay more. Phillip was great. Office staff pitiful. Communication horrid. I’d not recommend this office to anyone!
Response
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<div>Cara, <br/>We apologize if there was any miscommunication on our policies and procedures. I am happy that the guys did an awesome for you! We will certainly use your feedback as a coaching point for the team. If you would like to discuss this any further, please feel free to reach back out to the Erlanger location at 859.689.0000 or info0361@twomen.com.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Cara, <br/>We apologize if there was any miscommunication on our policies and procedures. I am happy that the guys did an awesome for you! We will certainly use your feedback as a coaching point for the team. If you would like to discuss this any further, please feel free to reach back out to the Erlanger location at 859.689.0000 or info0361@twomen.com.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sally
The moving team did a good job except for forgetting a fairly large rolled up rug. The had set it aside and then forgot to put it on the truck.
Marcia
The team we had was awesome. They delivered, moved and arranged furniture exactly were we wanted it. If we tried to even adjust it a little they refused to let us. We would highly recommend Two Men and a Truck!
Donna
Couldn't have asked for a better experience in moving. It's stressful enough at the time that you're moving, but the men seemed extra special to help and eliminate some of that stress. They worked hard - didn't waste time ... and that meant a lot since we are paying by the hour. We didn't hear any grumbling or foul words. Truly a pleasure working with them. I would not hesitate to recommend "Two Men and a Truck" to everyone! GREAT JOB!!
Carlos
We read about others' experience with Two Men and a Truck and saw how highly everyone rated you, so we decided to go with you, also. The 2 guys who unloaded our truck did a great job and were very careful with how they moved everything. They do a great job!
