Reviews
Timothy
They called when on the way. They were clean, well mannered and ready to work. Everything was explained to us prior to starting. They wrapped all of our furniture in clean blankets to protect our valuables. They started on time and finished on time. I would recommend this company to anyone needing a mover.
John
Packing service was terrible. Huge waste of money. Company sent two very polite, great young men, but they were not at all properly trained. Movers, however, were awesome!! Worked super hard all day, very polite, very strong, careful...can't say enough good things about them. Using the packing service, however, was awful. $220 an hour and I packed three boxes for every one they did. Great young men, but no training and needed directions.
Paul
Tyler and Anthony were outstanding. They were right on time. They were extremely friendly. Easiest moving experience I ever had.
Angela
Our family hired TMAT out of Louisville to move furniture from our deceased parents' house, which we are selling, to various siblings' houses and a storage unit.
It was an emotional process with major challenges getting some big pieces out. Plus, it was a HOT day.
Our two movers were EXTRAORDINARY: calm, patient, good communicators with us and each other. We threw a lot at them, and they handled it all thoroughly, safely and with proper regard for our belongings. We were highly impressed by their knowledge, skills, demeanor and creativity.
I would trust these two men to do anything we needed done. We would definitely hire them again (and ask for them by name). We could not have asked for a better moving experience. I learned a lot just watching them work! — Cary/Southern Indiana area
It was an emotional process with major challenges getting some big pieces out. Plus, it was a HOT day.
Our two movers were EXTRAORDINARY: calm, patient, good communicators with us and each other. We threw a lot at them, and they handled it all thoroughly, safely and with proper regard for our belongings. We were highly impressed by their knowledge, skills, demeanor and creativity.
I would trust these two men to do anything we needed done. We would definitely hire them again (and ask for them by name). We could not have asked for a better moving experience. I learned a lot just watching them work! — Cary/Southern Indiana area
Leisa
Your moving crew was excellent the leader of the crew very professional and I will recommend your services
Christina
Price that was quoted for move was doubled upon arrival, several things broken, and several things left behind
Tammy
1.5 hours late. Driver was rude. Manager said he would work on my bill due to inconvenience. My bill was exactly what I was quoted, 270.00. Manager did nothing. Contacted home office, they said they would reach out to local brancg manager and would call me back. Not a peep. Stay very far away from this company!!!!
Response
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<div>Tammy, We do our best to arrive as close to the beginning of our arrival window as possible for each customer and we clearly explain during the booking process that we will be in contact regarding any delays. When we have a customer who needs more help from us than originally estimated, we stay as long as needed to get them taken care of. In your case, our manager agreed that the additional 90 minutes we needed to help out the customer scheduled before you pushed our crew into rush hour for the drive between your two locations. Because of that we reduced your total bill by 30 minutes. If this wasn't clearly explained to you at that time, I apologize. If you would like to discuss your concerns with a member of our management team, we can be contacted by phone at (502) 454-6999 or email at info0202@twomen.com. We look forward to clearing up any confusion that may remain for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tammy, We do our best to arrive as close to the beginning of our arrival window as possible for each customer and we clearly explain during the booking process that we will be in contact regarding any delays. When we have a customer who needs more help from us than originally estimated, we stay as long as needed to get them taken care of. In your case, our manager agreed that the additional 90 minutes we needed to help out the customer scheduled before you pushed our crew into rush hour for the drive between your two locations. Because of that we reduced your total bill by 30 minutes. If this wasn't clearly explained to you at that time, I apologize. If you would like to discuss your concerns with a member of our management team, we can be contacted by phone at (502) 454-6999 or email at info0202@twomen.com. We look forward to clearing up any confusion that may remain for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Daniel
Our movers were hardworking and very polite. They were very conscientious and we were very satisfied.
William and Barbara
They did an excellent job and were very personable and professional.
Barbara
Was too slow, picked up speed at 3 pm. Was stuffing things in at last minute, worried about breakage. Was late getting out because of repacking stuff. We were exhausted after they left. Had to pay for extra 2 hours that shouldn't have been necessary.
Response
<div class="bv-review-response-container">
<div>Barbara, Thank you for choosing Two Men and a Truck Louisville Central. We strive to exceed every customers expectations. It is always disappointing to hear that a customer is not pleased with the service we provided. We use all customer feedback as a learning opportunity for the crews involved. If you have any other questions or concerns that we haven't resolved, please don’t hesitate to contact us at 502-454-6999 or info0202@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Barbara, Thank you for choosing Two Men and a Truck Louisville Central. We strive to exceed every customers expectations. It is always disappointing to hear that a customer is not pleased with the service we provided. We use all customer feedback as a learning opportunity for the crews involved. If you have any other questions or concerns that we haven't resolved, please don’t hesitate to contact us at 502-454-6999 or info0202@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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