Reviews
Lance
This is the second move and Two Men and A Truck have never disappointed. Always fast, safe, and courteous. Don't change a thing!
Deboria
The guys were careful and efficient. They worked great together, knew each other well enough to kid each other, they just had fun and seemed to like their job. They took great care of our belongings and I appreciated that. My experience with them was fun loving and care free. They made us laugh and it was just a fun day. I had so much stuff to move that I had 4 men and 2 trucks. My guys were Chris, Chad, Donald and Bobby. They were a great crew.
Heather
The two guys who showed up were both polite and very courteous.
Cynthia
My household items were just brought in and put down. There was no type of organization whatsoever. I could not get to anything. They did not place things in any type of uniformed manner, no walk way. I literally had to climb over things to get in and out of my rooms. I took pics and sent to office and still no feedback!! I used the Co because I had such a pleasant exp before, nothing like this. I'm still waiting to hear back from the general manager this comes after voicing my concerns to two different office personnel. Extremely disappointed!!!!
Response
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<div>Cynthia,<br/>We apologize that you were not satisfied with your move. We strive to provide excellent customer service and apologize that you experienced less than excellent service. Please contact our office at 859335-6683 to discuss the issues that arose during your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Cynthia,<br/>We apologize that you were not satisfied with your move. We strive to provide excellent customer service and apologize that you experienced less than excellent service. Please contact our office at 859335-6683 to discuss the issues that arose during your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Vickie
Movers arrived as stated and quickly went to work ad finished in a timely manner.
Pam
Focused and considerate of my furniture. Wrapped everything and handled the furniture and boxes in a professional way. I would and have recommended this moving company.
Maria
Chad and Don were both conscientious and easy to work with during the move of our antique pieces. Macy was great to estimate and explain the process. No surprises.
Jackie
Office staff misquoted price and we were left hanging the day of the move. Forced to accept the increased price or movers would leave. Also movers showed up and hour early which was a major inconvenience.
Response
<div class="bv-review-response-container">
<div>Jackie,<br/>We apologize that you were not satisfied with your move. We strive to provide an excellent customer experience. We apologize for any confusion that may have occurred on moving day. Our records, including GPS on the truck, indicate that our crew arrived within the anticipated arrival time window as shown on your account. Please contact our office at 859-335-6683 to discuss any other issues you encountered with your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Jackie,<br/>We apologize that you were not satisfied with your move. We strive to provide an excellent customer experience. We apologize for any confusion that may have occurred on moving day. Our records, including GPS on the truck, indicate that our crew arrived within the anticipated arrival time window as shown on your account. Please contact our office at 859-335-6683 to discuss any other issues you encountered with your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Matthew
Very quick, efficient, and took great care of our belongings
Marietta
I've had 2 excellent experiences with TMandT - Jonathan and Rynell (not sure how to spell it) were great! They were careful, courteous and great at moving heavy antique furniture! Jonathan went over all the paperwork with me and explained everything - and Rynell started disassembling the first bedroom! They worked great together and never took a break - they were careful with our belongings! I would highly recommend 2 Men and a Truck and I would suggest asking for Jonathan and Rynell - I think they usually work as a team - they are great! I've already reccomemded them to a friend who is moving soon! Thanks for doing a great job! Marietta and Maribeth
