Reviews
tammy
My only complaint was that the moving team did not line up my wall units and put the brackets in place. Also would suggest they check with the home owner regarding how far away from the outlets to place furniture. There was also some damage to my laundry room door frame when they moved the washer and dryer into this area. The door needed to come off and my brother-in-law had to tell them that in order to get the items into the room. The damage might have been avoided had they done that in the first place. Overall, they did a good job.
kitte
The tall guy was horrible, very bad attitude. He yelled at me asking why my elliptical wasn’t broken down when front office said it was fine not to break it down.My filing cabinet & couch were damaged.
Filing cabinet did not have one scratch but now I can’t open the top drawer.
My section couch is ripped in the corner so of course it wasn’t noticed until yesterday.
I want a new filing cabinet & repair to my couch as both were perfect before the move.
The worst part of the moving experience is the attitude of the tall mover(don’t know his name). Jose & new guy were awesome and polite. Both are an asset to your company. I would have recommended Two Men & a Truck but bc of the attitude of 1 mover downgraded your overall rating. He was so unpleasant & nasty throughout the entire move.
Filing cabinet did not have one scratch but now I can’t open the top drawer.
My section couch is ripped in the corner so of course it wasn’t noticed until yesterday.
I want a new filing cabinet & repair to my couch as both were perfect before the move.
The worst part of the moving experience is the attitude of the tall mover(don’t know his name). Jose & new guy were awesome and polite. Both are an asset to your company. I would have recommended Two Men & a Truck but bc of the attitude of 1 mover downgraded your overall rating. He was so unpleasant & nasty throughout the entire move.
Richard
Movers were on time, courteous, and efficient. Even though the move took a half hour over the estimate I did not see any downtime or wasted effort. My only concern was the mover taking three larger 24 inch boxes with one marked fragile at one time with a hand cart. The process involved two small steps downward and even with the movers strength there was a slight bounce when the boxes dropped down. When unwrapping six broken plates and dishes were found. Although speed is important taking three heavy boxes down even a small step is too much. Other than that the moving experience was excellent.
Rick
Office staff was nice. Movers didn’t cover shoes or place runners to protect floor. Broke headboard, spoke to adjuster who was nice. Sent photos, but still waiting on resolution. Gouged walls in two places when placing furniture in bedrooms. Scratched the finish off the back of dining room chair, which was loaded upside down. Scratched dining room table when removing glass top. These last two went unnoticed until after talking to the adjuster as we waited to organize dining room last. Movers smoked outside door to home and left sprinkled urine on toilet.
Gerald
The movers and staff were very professional, will definitely use again, thank you all.
jocelyn
We had an odd move - we are a cat shelter and were getting some cages from a local vet's office. We thought it would be fairly simple, but one bank of cages ended up having to be completely disassembled. The guys were great - they helped us do that and worked really hard to move these cages. It was a great experience. Thank you.
mass
Office staff was not truthful. I told her that we had a small standup piano. She never said there was an extra charge. Later, when the movers told me, I called her and she denied I told her I had a piano. The 3 movers I called to move back to Indiana all asked if I had anything heavy to move. Standard practice.
Response
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>This isn’t the case as all. I listen to the voice recordings and at no point did the customer say he wanted a piano moved. He said he only wanted two hours worth of moving and didn’t specify a piano which we have an additional charge for. I also emailed the customer back<br/><br/>Jeff Brown<br/>President<br/>Two Men and a Truck-Northwest Indiana</div>
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>This isn’t the case as all. I listen to the voice recordings and at no point did the customer say he wanted a piano moved. He said he only wanted two hours worth of moving and didn’t specify a piano which we have an additional charge for. I also emailed the customer back<br/><br/>Jeff Brown<br/>President<br/>Two Men and a Truck-Northwest Indiana</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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William
Are movers were awesome. They worked hard and were very polite.
Response
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<div>love to hear it</div>
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<div>love to hear it</div>
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Susan
The moving crew were extremely courteous and very professional. They arrived on time and worked diligently and efficiently. All my furniture pieces were carefully wrapped and care was taken to make sure no damage was done to walls and door jams. I am pleased with the work that was done and would use Two Men and a Truck again.
Response
<div class="bv-review-response-container">
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/><br/>Im glad we went above and beyond your expectations.<br/><br/><br/>Sincerely,<br/>Jeff Brown-President<br/><br/>TWO MEN AND A TRUCK® Valparaiso, IN<br/>Home & Business Moving<br/>O: 219.548.7577 | F: 219.548.7374<br/>www.twomenandatruckvalparaiso.com<br/><br/>[cid:image001.jpg@01CFB562.4AECF760]<http://www.twomenandatruck.com/><br/><br/>[cid:image002.png@01CFB562.4AECF760]<https://www.facebook.com/TwoMenAndATruckValparaisoCedarLake/>[cid:image003.png@01CFB562.4AECF760]<https://twitter.com/TwoMenAndATruck>[cid:image004.png@01CFB562.4AECF760]<http://blog.twomenandatruck.com/><br/><http://www.twomenandatruck.com/movers-for-moms>Harness your inner bubble wrap! Boxes & packing supplies – We’ve got them!<br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/><br/>Im glad we went above and beyond your expectations.<br/><br/><br/>Sincerely,<br/>Jeff Brown-President<br/><br/>TWO MEN AND A TRUCK® Valparaiso, IN<br/>Home & Business Moving<br/>O: 219.548.7577 | F: 219.548.7374<br/>www.twomenandatruckvalparaiso.com<br/><br/>[cid:image001.jpg@01CFB562.4AECF760]<http://www.twomenandatruck.com/><br/><br/>[cid:image002.png@01CFB562.4AECF760]<https://www.facebook.com/TwoMenAndATruckValparaisoCedarLake/>[cid:image003.png@01CFB562.4AECF760]<https://twitter.com/TwoMenAndATruck>[cid:image004.png@01CFB562.4AECF760]<http://blog.twomenandatruck.com/><br/><http://www.twomenandatruck.com/movers-for-moms>Harness your inner bubble wrap! Boxes & packing supplies – We’ve got them!<br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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melissa
The team that packed and moved me were the same and they were a delight to work with.
Response
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<div>we love customers like you!</div>
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<div>we love customers like you!</div>
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