Reviews
Kevin
Still waiting to see my $150 deposit refunded to my card!
Totally unacceptable and unprofessional , 4 idiot kids and all the equipment needed to move a safe from garage 25 feet into house (one step) and they could not formulate a plan between the 4 of them, and they were all leaning on my $60,000 mustang in my garage ,this made me furious , also left my front door and screen door wide open ! Out of the 4 of them no one thought to close my doors they propped open?
Need older people with these millinials, totally unprofessional and will not have back !
Totally unacceptable and unprofessional , 4 idiot kids and all the equipment needed to move a safe from garage 25 feet into house (one step) and they could not formulate a plan between the 4 of them, and they were all leaning on my $60,000 mustang in my garage ,this made me furious , also left my front door and screen door wide open ! Out of the 4 of them no one thought to close my doors they propped open?
Need older people with these millinials, totally unprofessional and will not have back !
Response
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<div>Kevin-We apologize for this experience and will defintely use your feedback to review with our teams. We also apologize for the men not being experienced with moving the safe which we will also go over in training. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kevin-We apologize for this experience and will defintely use your feedback to review with our teams. We also apologize for the men not being experienced with moving the safe which we will also go over in training. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Andrew
These guys are very hard workers even in the extreme heat!
JoAnn
The team of movers were efficient, courteous, extremely careful of our belongings. They also had the best sense of humor as they worked to make us all relax they really knew what they were doing they were extremely professional! We will definitely use them again!!
Scott
The movers didn’t pack the truck very well and left it 20% empty. We called the office and they went above and beyond to make things right. Excellent customer service! Thank you!
Grace
We had a wonderful time moving into our first home with the help of Two Men and a Truck! They were professional, courteous, efficient, and SO helpful! In addition, they were fun to work with! We will definitely keep them in mind for any future moves.
Laura
I've used your service a couple of times before....always excellent. This time, I was a bit disenchanted....if I hadn't called to check on what time to expect the movers...they may have never showed up as they got my job given to them at 6:00pm!!! The timeline was between 4:30 to 6:30...the movers were excellent and handled the move with perfection! Very disappointed in the lack of communication of office staff and dispatcher.
Response
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<div>Laura- We apologize for the mis-communication and will be looking into the matter. We try to have our men home at a decent time so we will be looking at changing some things on this end. If your would like to discuss please call us at 317-489-5750.<br/><br/>Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Laura- We apologize for the mis-communication and will be looking into the matter. We try to have our men home at a decent time so we will be looking at changing some things on this end. If your would like to discuss please call us at 317-489-5750.<br/><br/>Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gregory
Moving team of Brandon and Keton were exceptional. They were professional and worked extremely hard in difficult conditions with a heat index well over 100.
Corey
I am the community relations manager at an Assisted Living. I had explained the services we needed for our 90 year old clients. On the day of moving, I am told that the company will not unpack the items that the company had packed. My staff had to all pitch in to unpack our new resident, since the movers had to leave our property by 5pm. The following day, we had already scheduled another move and the movers did not show up until 6:15pm... which is 30 minutes past the 3:45-5:45 time frame I was given. The 90 year old woman moved herself.
I hired 2 men and a truck to make our lives and our residents transition easier. With this company, it seemed to make it more complicated. Very disappointed.
I hired 2 men and a truck to make our lives and our residents transition easier. With this company, it seemed to make it more complicated. Very disappointed.
Response
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<div>Corey- We will be reviewing this to see what could have been done better. We do apologize that you were not completely satisfied and can assure you that we will be looking into the details of your move.<br/>Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Corey- We will be reviewing this to see what could have been done better. We do apologize that you were not completely satisfied and can assure you that we will be looking into the details of your move.<br/>Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Emily
My experience was excellent. I chose to go with Two Man again for two main reasons. First, the price for my long distance move was far better than two other companies from whom I received quotes. Second, they were able to move me in less than 24 hours (they actually offered to unpack me the same evening, but I was the one who couldn't do it--they came first thing the next morning). Other companies wanted to hold my belongings for up to 10 days, which I couldn't do. The moving team was fast, careful and friendly. They had me moved out in less than 2 hours (including paperwork) and moved in 4 hours away, in less than an hour. I moved with pets in 90F heat, so having their help made it far more manageable. They handled everything and I had no worries. Thanks!
Kim
First of all, my quote of taking 6 hours to move was NOT even close to being met! It took over 9 hours, which of course I still had to pay for. The sales man sold me on the price of 6 hours, then actual move day comes and it's way more.....what do you do?? This happened to a friend of mine as well. I also hired them to pack my stuff and that crew did a sub par job. there were SEVERAL items that they just didn't pack so I had to make many trips back and forth with all the left over stuff! Luckily it was a local move, but still- they could have done a much better job. The move crew of 4 guys was pretty good- 2 of the 4 were good. 2 didn't work very hard. But the 2 that did, were awesome.
Response
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<div>Kim-We are sorry that your move went over the estimated time. It is an estimate and many things can change after scheduling the move date. Trust me that we do not benefit when a move goes over estimate as it affects every customer that day. We do rely on the accuracy of the items provided by the customer which can change prior to move day. We do of course need to charge for the actual time used as our men work very hard at what they do. Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kim-We are sorry that your move went over the estimated time. It is an estimate and many things can change after scheduling the move date. Trust me that we do not benefit when a move goes over estimate as it affects every customer that day. We do rely on the accuracy of the items provided by the customer which can change prior to move day. We do of course need to charge for the actual time used as our men work very hard at what they do. Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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