Reviews
Lisa
The movers arrived about an hour later than originally expected, but we were told that the time would be variable. Three movers arrived. They were all courteous, but the younger two were not clear-headed. They dropped a dryer down the stairs and dropped a small box labelled "fragile" off of a dolly (it was just piled high on a dolly without being secured) and many figurines in it were smashed even though they were well packed. One of the guys kept hitting his head and walking into things. The two couldn't focus or look at your eyes when talking to you and were giddy and giggling. Otherwise, they did a pretty good job. They were courteous, helpful and efficient. The office staff was very responsive regarding the damage.
Don
A chair was broke because they were hurting to get done and a roll top desk was taken apart and not put together again.
Arthur
As I indicated I thought the service was excellent and I would certainly recommend you to others.
Response
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<div>Hi Arthur! Thank you for your kind review. Have a great day!</div>
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<div>Hi Arthur! Thank you for your kind review. Have a great day!</div>
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Shari
I was very pleased with the service I received with Two Men and A Truck. Everyone involved was kind, respectful, courteous and responsible. The movers cared for my item I had moved like it was their own and also when they were in my home. They were careful and thoughtful. I had a piano moved and they even took it upon themselves to make sure it was placed in my home in the exact position and level against the wall it was placed against rather than just leaving it in the room I wanted it. I would definitely recommend your company to others and will absolutely use your company for any future moving needs. Thank you!
Response
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<div>Hello Shari, thank you for selecting us as your moving service! Your message is very kind and I will be sure to pass it on to our team. If there is anything else you need do not hesitate to give us a call. Have a great day!</div>
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<div>Hello Shari, thank you for selecting us as your moving service! Your message is very kind and I will be sure to pass it on to our team. If there is anything else you need do not hesitate to give us a call. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeff
The guys were wonderful and worked extremely hard! They were fun to be around and I was amazed that they kept moving until the move was complete. However I was VERY disappointed with the final total since I was unprepared to pay double because the estimator GROSSLY under estimated our cost even though we told them how much we had to move.
Response
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<div>Hi Jeff, thank you for your kind words! We are sorry for your frustration regarding your original estimate, and would love to talk with you about your move and evaluate what could have happened to make your bill higher than expected. Please give us a call at 815-633-3600 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jeff, thank you for your kind words! We are sorry for your frustration regarding your original estimate, and would love to talk with you about your move and evaluate what could have happened to make your bill higher than expected. Please give us a call at 815-633-3600 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Christine
Overall an excellent experience, but packing day was shakey to start. Two packers were supposed to arrive between 8:30 and 9:30, actually arrived at 10:40. Two additional packers came along, both who seemed inexperienced and one who appeared dirty and smelled. Those two left after only 1/1/2 hours. Mark and Bill completed the pack and did a wonderful job. Never had a concern that my belongings were being handled with care. A team of 4, including Mark and Bill, did my move. They were professional, pleasant, and accommodating. Will have no hesitation to hire again.
Response
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<div>Hi Christine, thank you for taking the time to leave us a review, we truly appreciate it. Thank you for the feedback regarding the additional movers; I will pass that along to our Operations Manager. I will also share your kind words with Mark and Bill. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Christine, thank you for taking the time to leave us a review, we truly appreciate it. Thank you for the feedback regarding the additional movers; I will pass that along to our Operations Manager. I will also share your kind words with Mark and Bill. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patricia
Two men were hard workers, fast and very nice. They cared about my furniture and asked where I wanted everything at the new house. They made a hectic day so much better.
Response
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<div>Hi Patricia! Thank you for your review, and I'm so glad we were able to make your move day run smoothly. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Patricia! Thank you for your review, and I'm so glad we were able to make your move day run smoothly. Have a great day!</div>
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Tim
When i move again I will definitely used two men and a truck I can not say anything but good about them they were to my house before time and when they started moving me they had me moved in less time that they thought it would take The two guys that came to my house completely awesome they were careful with my stuff and they were very courteous The office staff same thing above and beyond professional helpful and courteous if you need movers are packers two men and a truck is the only way to go and that is no exaggeration I want to say thank you again for your professional courteous prompt service that you provide Sincerely Tim
Response
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<div>Hi Tim! Your kind words are so meaningful to our team. Thank you for taking the time to review our services, and I'm so glad we provided you with an excellent experience!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Tim! Your kind words are so meaningful to our team. Thank you for taking the time to review our services, and I'm so glad we provided you with an excellent experience!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Paul
The two men who moved my items were very professional and had great personalities. They took great pride in their work as if it was their own!
Paul
Paul
Response
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<div>Hi Paul! Thank you so much for your kind review. I will make sure to pass this along to the team. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Paul! Thank you so much for your kind review. I will make sure to pass this along to the team. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Amy
The two movers were absolutely AMAZING! They were polite and kind. Very helpful. Great positive attitude. They helped the move go smoothly and made it a less stressful move all together. If I moved again or referred a friend I would have those two men requested. They worked so well together and with me. I sincerely appreciated them and their amazing service! Five star service!
Response
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<div>Hi Amy! It is kind words like yours that make us love what we do! Thank you so much for taking the time<br/>to share this with us. Have a great day!</div>
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<div>Hi Amy! It is kind words like yours that make us love what we do! Thank you so much for taking the time<br/>to share this with us. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77638/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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