Reviews

06/05/2018

Barbara

5 out of 5 stars
Joe and Craig were respectful of both myself and my property. They were fun to work with and got the job done in a timely and professional manner. I would highly recommend Two Men and A Truck....and Joe and Craig....to anyone! Thanks so much guys!
Response
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<div>We highly appreciate your feedback, as our men will continue to strive for their outstanding customer service skills. Feel free to reach out to us for any of your future moving needs and appreciate the recommendations. Thank you for your business.</div>
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06/04/2018

Carol

5 out of 5 stars
Loading took much less time than quoted making the cost less than half the quoted cost. Next time I will have you move boxes as well. Had a courtesy call back day after service and I mentioned a problem with a table leg. I was told someone would call back but have not heard anything
Response
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<div>Carol I do apologize about the delay. Someone from our office will contact you within the next 24 hours so we can make arrangements on getting this fixed or replaced for you.</div>
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06/04/2018

Brian

2 out of 5 stars
Initially, I was pleased with the interactions with your company. I was very pleased with our local office woman who came out to do the estimate - she was very friendly and knowledgeable. It continued to be a positive experience with the movers showing up promptly (even early) and being friendly. It wasn't until the end of the move that the experience turned unsatisfactory. All of my belongings showed up with the exception of an expensive Bose bluetooth speaker (all other items packaged in that same bin arrived). Upon contacting the mover directly was told he'd check around for it & call me back. Never got a call back - speaker still has not been sent to me. Will follow up with the local office tomorrow and if no action taken, will consider it a criminal (theft) matter.
Response
Hi Brian, we're sorry to hear about your experience with our team. If you would like to discuss this further, please contact our office directly.
06/04/2018

Zachary

5 out of 5 stars
Joe and Ron were very nice movers and had a great attitude.
Response
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<div>Thank you for choosing Two Men and A Truck as your moving company, we look forward to hearing from you for any of your future moving needs.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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06/03/2018

Suzanne

5 out of 5 stars
Nicolas and Craig, our movers, were outstanding! They were courteous, efficient, professional and took the time to make sure that we had a very good moving experience. They were careful with all of our belongings including several large flat screen TV's. Our out of state move (Peoria, IL to Madison, WI) went as smoothly as possible. We would definitely use them again and would recommend them to friends. Thanks Nicolas and Craig!
Response
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<div>Our goal is to simplify the move for our customers as much as possible. Please do not hesitate to give us a call if you were to ever need moving services again. Thank you for your business!</div>
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06/02/2018

David

5 out of 5 stars
We were very happy with how everything went. Nick C. And Lester went above and beyond and were great guys. We will definently use them again in the future.
Response
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<div>Our men are trained to work at a fast but professional pace. We appreciate all feed back, and thank you for choosing Two Men and A Truck.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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06/01/2018

Ryan

4 out of 5 stars
The moving crew was great. They worked so hard – it was a long, hot day, but they didn't show it!

As for the office staff, my experience with Hope was terrible. I nearly went looking for another company because of it. In every interaction with her, she treated me like I was an idiot. For example, when I first filled out the online request for a quote, I included boxes in the request. Hope confirmed this when she called me to schedule my move. However, even though "free local box delivery is also available at many locations" is stated on both your website and your printed materials, I was never informed that your location did not participate in box delivery until I called find out when my boxes would be delivered. In fact, Hope acted like I was dumb for not knowing.
Response
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<div>We will take your response and forward it onto our General Manager to ensure we put more focus on those types of situations. We sincerely apologize about the miscommunication or any mislead information.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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05/30/2018

Erin

5 out of 5 stars
My team of movers (Joe, Nate, and Nick) was FANTASTIC! They were incredibly courteous, friendly, and easy to work with. They were on time, communicative, and took special care with all of my items. They made sure they got everything out of every room, handled fragile items very carefully, and did not stop until they were sure that everything was moved- and positioned exactly how I wanted it. I will recommend them to anyone I know who needs movers, and could truly not be happier with the service that these guys provided me with!
Response
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<div>We&#39;re so glad to hear that your move went smoothly. We always like to hear good things about our gentlemen, and we&#39;ll make sure to pass it along to them. Give us a call if you need help moving in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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05/29/2018

Erica

3 out of 5 stars
My movers showed up at 5:30 when the appointment was between 12-2 and there was no call from the office to let me know I. I had to call 3 times to inquire on the status of the movers. When they did show up they were very nice and moved quickly even though it was hot. They did a great job and moved me rather quickly. I was very happy with the guys who moved me. I just wish the office would have done a better job of communicating with me... the office didn’t even apologize. I didn’t have to take a 1/2 day off of work if I was communed with.
Response
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<div>We appreciate your honest feedback. We sincerely apologize for the miscommunication that occurred during your booking process. We have addressed your concerns with our team to ensure that this does not occur in the future.</div>
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05/29/2018

John

5 out of 5 stars
Everything went very smooth. All the furniture was wrapped and padded so nothing got dinged. The guys were quick and had the truck packed fast.
Response
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<div>Thank you for choosing Two Men and a Truck. We are very pleased to hear that your move went smoothly and was a great experience. We wish you luck in your new home and we look forward to hearing from you if you need us in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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