Reviews

06/22/2018

Brittney

2 out of 5 stars
I was pleased with the actual move. However, after my move, I realized that a pair of Gold Beat's Headphones were missing. After double and triple checking both my new home and old, I realized they were taken. I have contacted my local office three separate times, starting on May 24th. Besides a quick email from Charles Rice, letting me know he was looking into it. I haven't heard anything else. I followed up with him on June 4th and then responded to an email from Dawn regarding this survey on Monday. She let me know she was forwarding this on to her GM. However, I still haven't heard back. I won't use Two Men again because the follow up from this situation has been so poor. Not to mention, I had an item stolen and it seems that Two Men could care less.
Response
Hi Brittney, we're sorry you weren't happy with your customer service. If you would like to discuss this further, please contact our office.
06/22/2018

Chuck

5 out of 5 stars
The service provided by Izzy, Anthony and Eugene was outstanding. They had a great attitude and worked hard in very hot conditions. Based on the service they provided, I will certainly use Two Men and a Truck again and recommend it to anyone I know.
Response
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<div>We strive to provide our customers great customer service from start to finish. We are pleased to hear you experienced a wonderful move. We appreciate your future business and referrals.</div>
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06/22/2018

Cynthia

5 out of 5 stars
We were very happy with the moving team. However, we hit a snag when, at the house we were moving to, the previous owner's moving company left their truck blocking our driveway. I have requested, from your office, a report regarding the incident, and how much extra it cost us, so that I can pass that cost to the moving company through our realtor. I have yet to receive that report. That is a disappointment.
Response
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<div>We appreciate your feedback and the office manager will be contacting you via email or phone.</div>
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06/20/2018

Greg

5 out of 5 stars
I can't say enough good things about you. Hope did a great job with initial contact and follow-up. Demitri and Deja were fantastic movers - hard workers, conscientious, caring, friendly, and just great. Charles was extremely helpful in coming out ahead of time to make sure a low-hanging electrical cable wouldn't pose a problem, then adjusting the crew as needed. He was also fantastic about adjusting the bill and giving an incredibly prompt refund. Everything about your company was terrific. I don't plan to ever move again but if I do you will be the ONLY moving company I will call.
Response
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<div>Our job is to work on exceeding your expectations, however no one likes moving due to all the stress it may cause. That is why our men strive for the best and we appreciate all feedback and business.</div>
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06/20/2018

Steve

5 out of 5 stars
Fortunately I only have to move once, but the staff and crew that moved me was the best. I can't say enough. The value for dollar for me couldn't have been better. Thanks to all involved that work in the Peoria office and the guys doing the hard work. Don't forget to tip your movers!
Response
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<div>Steve we highly appreciate your feed back as we continue to strive for excellence.</div>
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06/19/2018

Diana

5 out of 5 stars
The two guys were fantastic!! Best move ever and first with 2 Men and a Truck.
Response
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<div>Thank you for taking the time to share your moving experience with us. We appreciate your business and welcome the opportunity to serve your moving needs and referral business in the future.</div>
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06/18/2018

Joe

5 out of 5 stars
The moving team; Aaron, Eugene, and Keith that moved us were all excellent men. Very professional, courteous, hard working, and polite. They asked questions and kept us informed as they made progress. They were concerned with the items and ensured they were wrapped and covered to lessen risk of any damage to which there was none.

I would highly recommend Two men and truck to anyone looking for assistance with a move.

Thank you, Joe
Response
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<div>Thank you for taking the time to share your moving experience with us. We welcome the opportunity to serve your moving needs and referral business in the future. Thank you for choosing us to complete your recent move- we hope you are enjoying your place.</div>
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06/18/2018

Angie

5 out of 5 stars
I cannot say enough about Brick and Nick (I believe were their names)...they were great during this difficult transition in my life! I will definitely be requesting them again! Thank you so much for the entire experience being positive. Dr. Angie Charlet!!!
Response
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<div>Thank you for your feedback, we greatly appreciate hearing how our guys are out in the field, please don&#39;t hesitate to give us a call for any future moving needs.</div>
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06/18/2018

Erica

5 out of 5 stars
Excellent attitude
Explained process and cost very well
Very efficient
Took care not to damage any of my belongings
Response
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<div>Thank you for choosing TWO MEN AND A TRUCK to help you move forward. Our guys really will do anything to help you out and make your move less stressful! They are always going above and beyond expectations. We look forward to helping you in the future</div>
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06/17/2018

Sam

5 out of 5 stars
Two Men and a Truck exceeded my expectations, everything was done much faster than if I had done it myself and cost about the same as renting a truck.
Response
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<div>We are pleased to hear our men was a great focus on the move. As they&#39;ve been trained to move at a fast but professional pace.</div>
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