Reviews

Arranging for the service was easy and straight forward. Office staff walked it through clearly. It was evident they were experienced and familiar with moving in the city from a high rise. Also the movers themselves were professional. They called to say they were on the way. They also knew how to move from a high rise so they knew the rules, etc. they were clear, fast and careful. Fabulous experience all around.

The guys were great. Professional and very pleasant

Robinson and Charles Banks were amazing!! They were fast and careful with our belongings. Thank you guys!

The two movers, forget their names, but they were fantastic.

I would recommend two men witout hesitation.

The service is excellent. I always use two men and a truck and am never disappointed. They are the only moving company I use and recommend to my friends.

Overall was a very smooth experience. Movers were on time, friendly, had a sense of urgency but still careful with stuff. Only hiccup was a mistake in price which was rectified soon after. Will use again with the next move.

As always, a great experience with your company. Efficient, knowledgeable on the job they do, good teamwork

The team that helped with my move out was great. The team that helped with the move in was ok. The last team that had to come back a day later because you forgot half of my stuff was very good. I am absolutely put off by the way you handled the situation after your mistake. The left doesn’t know what the right is doing. Miscommunication on all levels, continued calls because info is not passed on as promised and the tone of your email from Finance was appalling. At no point in time did you make any effort to make it right. Just endless I am sorry, that’s how this area is doing things, I didn’t know.... and then you are trying to charge me for items that just came into play because of your mistake. I would not recommend your company to anyone else. My 5th move and definitely the worst.

Office team was ill equipped to handle today's chip credit cards that do not have embossed information to rub on the field order. Mid-move office stopped ve demanding completion of an on line pdf form. Form was not fillable on a smart phone. Card information had been given to crew, written on field order but that was not sufficient for the office. Service was booked more than a week in advance by this repeat customer. No special demand for a form for a chip card was made at anytime until the move was underway. Photo back and front of card was the final demand made prior to allowing the move to resume. 35 minutes were lost along with a massive amount of good will. Bad people, poorly trained, in the office. No direct line to call back added to delay and "on hold" frustration.

From the moment I booked it online to when the movers arrived everyone was on top of their game!! The movers that came were a pleasure to work with. They were very personable and good at their job. Would definitely use them again and recommend them to anyone else!