Reviews

02/12/2019

Dan

5 out of 5 stars
The moving crew was fantastic. The office, moving estimate, was terrible. The estimate, which we based our on was horrific. Estimate was off by more than double the charge. Based on one truck, it took two and still didn't get everything. I walked through the house and explained each room, what was there. Total gimmick to get the move, once they start they have you. After seeing what was happening I called office, thought there should be some adjustment in the bill, got nothing
Response
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<div>Dan,<br/>Thanks for leaving us a review and sharing your move experience. Please contact our management team to see if we work on a resolution together. We appreciate your business.</div>
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02/12/2019

Luciana

5 out of 5 stars
I was really pleased with my movers Russell, Matt and Gary! They were professional, courteous with calling before moving time, very careful and knowledgable with moving my various types of furniture and moved my family in a timely manner! I will definitely reuse this service in the near future.
Response
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<div>Luciana,<br/>Thank you for leaving us a great review! We appreciate your business and hope to work with you again in the future.</div>
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02/12/2019

Patti

5 out of 5 stars
First impression was the person who answered the phone,very pleasant and lead me through the the process.Gave me an estimate of low and high and explained the differences.The movers called when they were on their way at the given time.They introduced themselves,took an inventory walk through,informed us how they were going to proceed,they were efficient and experienced.When moved to new location they moved items where we wanted,explained the bill,gave us a copy,I was completely satisfied and will recommend and would use again!
Response
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<div>Patti,<br/>Thank you for leaving us a great review! We are glad to see our services and team exceeded your expectations. We appreciate your business and any recommendations!</div>
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02/11/2019

Douglas

5 out of 5 stars
my first experience wasn't as positive, but I will definitely call again when I need a similar delivery.
Response
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<div>Thanks for leaving us a great review Douglas! Please contact our management team if we can resolve any issues for you. We appreciate your business and hope to work with you in the future.</div>
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02/08/2019

Lisa

5 out of 5 stars
Awesome experience. They took the stress out of moving a very large heavy piece of furniture.
Response
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<div>Thanks for leaving us a great review Lisa! We appreciate your business and hope to work with you again in the future!</div>
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02/07/2019

Frank

5 out of 5 stars
The gentlemen were extremely careful with all my furniture and made sure it was all protected from getting scratched.
They were very good workers, they were always on the move no standing around. Overall I couldn't have expected anymore.
Thank you,
Frank
Response
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<div>Frank,<br/>Thank you for leaving us a great review! We are glad that we were able to exceed your expectations. We appreciate your business!</div>
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02/05/2019

Travis

5 out of 5 stars
What I liked the most was the attitude of the movers - they could have very easily been annoyed to move stuff up a 3rd floor walkup but instead were nice and easy to work with!
Response
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<div>Travis,<br/>Thanks for leaving us a great review! We are glad to see your expectations were exceeded. We appreciate your business!</div>
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02/05/2019

Harry

5 out of 5 stars
The move took longer than we hoped for through no fault of 2 & Truck. Place where loading & place where unloading made if difficult to complete the job in a timely manner. 2 & Truck worked with us through these difficulties with a good attitude. I will use 2 & Truck again in the future.
Harry
Response
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<div>Harry,<br/>Thanks for leaving us a great review! We are glad to see that our team exceeded your expectations. We appreciate your business and look forward to working with you again!</div>
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02/05/2019

Jon

3 out of 5 stars
The answers to the individual questions and people were rated good. However, I am very disappointed with the office . We signed a contract with the Champaign office for (4) movers and anticipated 4-1/2 hours. The day before the move, the office calls to say there was a "scheduling conflict" and they would send only two people and they would be here between 8:00 and 8:30. The next morning the mover calls to confirm the address and says he is coming from Bloomington and it would be another hour before he arrives. He is surprised to learn that we are on the 2nd floor with no elevator (your staff came and viewed our office). He calls the Champaign office to get more help. After several calls, a third guy, then a fourth guy show up. Instead of the anticipated 4-1/2 hours, it took them 6 hours.
Response
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<div>Jon,<br/>Thank you for sharing your experience with us. We are sorry your move didn&#39;t go perfectly. Please contact our management team at 217.398.2636 so we can work on a resolution together. We appreciate your business.</div>
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02/04/2019

Robert

5 out of 5 stars
The movers - Matt, Derek, Austin, and Jordan - were extremely professional and friendly at the same time. They had great senses of humor and were extremely polite. They were very careful with everything, and patient as we decided on the location of some things at the last minute. Despite it being one of the coldest days of the year, they were cheerful and made what can be a very stressful process as easy as possible for us. I work for The Baby Fold, and Two Men & A Truck did a great job moving one of our schools to a new location, so my wife and I thought we'd try them for an in-town move. We are extremely glad that we did!
Response
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<div>Robert,<br/>Thank you for leaving us such a great review! We are glad to see that our crew and services exceeded your expectations on multiple occasions. We truly appreciate your business and any recommendations!</div>
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