Reviews

08/12/2018

William

4 out of 5 stars
I rated the office scheduling poor because they got the dates wrong and then later blamed me for the error. I originally wanted 8/9/18 to move our mother’s apartment, but was told that was not available so we settle on Saturday 8/11. I was called by the moving team on 8/9/18 asking if I was ready for the move that day. I told them it was scheduled by the office for 8/11. Then the front office called me later on on 8/9 and told me I was wrong and indicated it was my fault. This is Poor customer service who ever it was I had to deal with at the local office on 8/9/2018. THe movers were execellent and clear. They were respectful and helpful. They did a great job wraping and did overall very well. You need to figure out what is going on in the front office.
Response
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<div>William,<br/>We&#39;re sorry that your experience wasn&#39;t excellent, but thank you for the positive rating anyway. We hope to work with you again in the future!</div>
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08/11/2018

Dave

5 out of 5 stars
Moving team was on time and worked in a very timely manner and completed the move. The team had a few issues to work around because of road construction and it did not seem to bother them at all. Great job!
Response
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<div>Dave,<br/>Thanks for leaving us a great review! Glad to see there were no defaults on customer service even when there could have been hold ups.</div>
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08/10/2018

Pauline

5 out of 5 stars
Movers were on time. courteous and very hard workers ..they worked non stop with out complaining. .made my move effortless
Response
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<div>Pauline,<br/>Thanks for the review! We&#39;re glad that our service exceeded your expectations; that is always our goal!</div>
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08/10/2018

Andrea

5 out of 5 stars
My movers showed up on time, were very courteous. They worked very hard and took excellent care of my items. It was clear they were professionals. They even gave me suggestions that saved me money. They finished up a little early and their reinforcement came at an excellent time. I wad glad I didn’t have to worry about my husband or friends hurting themselves trying to lift something incorrectly or something that was too heavy for them. Definitely would hire again.
Response
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<div>Andrea,<br/>Thank you so much for the glowing review. We love to see that our team members are doing a great job representing our company and maintaining our excellent customer service! We look forward to working with you again in the future.</div>
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08/10/2018

Deb

5 out of 5 stars
Highly impressed with the movers Jason R and Jacob M
Response
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<div>Deb, <br/>Thank you for the great review! We are excited to see our team members are exceeding your expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/10/2018

Dana

5 out of 5 stars
The two men who helped move us did a wonderful job! Their names were Cody Burke and Lekonte Pelemore. They both worked very hard and were very careful with our furniture. They made our move easy! We will definitely be calling Two Men and a Truck the next time we move.
Response
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<div>Dana,<br/>We are glad to see your move went perfectly. Thank you for leaving us a great review! We look forward to working with you in the future.</div>
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08/09/2018

David

5 out of 5 stars
I was especially happy when the crew called and asked if they could come earlier than scheduled! Of course! Moving day is always a long day and that made it a bit shorter!
Response
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<div>David,<br/>Thanks for leaving a review about your positive experience! We are glad to see we exceeded your expectations; that is always our goal.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/09/2018

Ruth

4 out of 5 stars
It is very important to label the furniture with numbers so that we know what furniture pieces go with what pieces. The first truck didn't do this and the first and second truck didn't know what went with what.
Response
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<div>Ruth,<br/>We&#39;re sorry that your move wasn&#39;t excellent, but thank you for the positive rating anyway. We hope to work with you again in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/09/2018

Thomas

2 out of 5 stars
A large workbench on wheels was broken because they did not take proper care in guiding it down the driveway. A piece of my bedframe was lost so I had to buy completely new bedframe. The movers were over 30 minutes late - outside of their window and were a person short. The estimating tool was inadequate. When I contacted the office via email stating that I felt the estimation was low, nobody responded. I don't think I will be recommending or using your company in the future...even though I will be moving again next year. I will have to find a more professional company to work with.
08/09/2018

Cristi

5 out of 5 stars
Decided to book because of all the great reviews I found when researching the company. Service was awesome, from booking to moving. Very happy with how it all went. Great team!
Response
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<div>Cristi,<br/>Thank you so much for adding yet another positive review! We appreciate you trusting us with your move and are pleased that we exceeded your expectations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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