Reviews
Rachel
The movers were amazing! One star for office because they did not ask enough questions of what all we had to move. They underestimated what we had so the movers had to give us the bad news that they couldn't move everything in the time that was scheduled. It wasnt the end of the world but it sucked. Ask about shelves!!! Ask about pet stuff! Ask about desks!!! Still happy we chose you guys though.
Response
Rachel, thank you for taking the time to share your concerns with us, we are happy to hear that the experience with the movers was good. Thank you for your review!
Sarah
Stained carpet stairs
Broke door off of frame and put a hole in it
Stole ladder from garage
Lost locking wheel from safe
Scratched table
Scratched dresser
Didn’t rehang basement door
Left tools behind
No final walk through
Didn’t move boxes to rooms
Broke wheel off tool chest
Charged 1000 over estimate
Only 3 guys came and came late stood around a lot talking and discussing
Very disappointe!
Broke door off of frame and put a hole in it
Stole ladder from garage
Lost locking wheel from safe
Scratched table
Scratched dresser
Didn’t rehang basement door
Left tools behind
No final walk through
Didn’t move boxes to rooms
Broke wheel off tool chest
Charged 1000 over estimate
Only 3 guys came and came late stood around a lot talking and discussing
Very disappointe!
Response
Sarah, thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered during your move, and we take your concerns very seriously. This is certainly not the standard of service we aim to provide. These details are concerning, and we would like to address each one directly with you. Please contact us at (217) 310-4482 so we can properly address these concerns. We appreciate your feedback and deeply regret that your experience was not a positive one.
Debra
Moving team was fantastic ! They listened to any concerns I had. They were on time and careful with my items. Once we arrived they placed items as directed again fantastic job. Have used the services in the past and often suggested them to others, it’s the only way to move.
Response
Debra, thank you for the 5-star review! We are excited to hear that you had such an amazing experience with the TWO MEN AND A TRUCK Bloomington team. Have a great day!
Deena
I had both a packing and a moving service. The Packers, did an OK job but missed several cabinets Moving day, however, was a disaster. The movers were nice but inexperienced. They must handle a very expensive table and now it’s full of scratches. They shattered the glass table top, put boxes in the wrong rooms I left a number of items behind. They damaged walls and floors.
Response
Deena, We sincerely apologize for your recent experience. What you’ve described falls far short of the high standards we set for our packing and moving services at TWO MEN AND A TRUCK. While we're glad to hear our team was courteous, the issues you experienced — from missed packing areas to damages and disorganization — are completely unacceptable, and we take them very seriously. We’d like the opportunity to speak with you directly so we can fully understand what happened and work toward a resolution. Please reach out to our local office at (217) 310-4482 at your earliest convenience. Thank you for bringing this to our attention — we are committed to learning from this and making it right.
Julie
All the movers were very kind and courteous. They all introduced themselves. Done in record time and everything was safely handled.
Response
Hello Julie, we are excited to hear that you had such a great experience with the TWO MEN AND A TRUCK team! Thank you for your review!
Dawn
Rob and Willie were fantastic movers!!!! They were professional and courteous and very conscientious in managing our moving needs!!!! Thank you so much.
Response
This is great, Dawn. Thank you for sharing your recent experience. We will be sure to let the Rob and Willie know!
Sheila
We have used Two Men and a Truck five times. They did a wonderful job each time. We recently had a move for my mom and the team of Jeff & Kyle were very efficient, kind, and really paid attention to detail. I would highly recommend Two Men and a Truck for your next move!
Response
Hello Sheila. Thank you for sharing your recent experience with TWO MEN AND A TRUCK.
Jim
Nate and Paul did a great job with the move. Marissa was awesome helping us on short notice.
Response
Thank you, Jim. Let us know if we can help with anything else.
Joanne
Thank you for the OUTSTANDING team -- professional, timely, strong, knowledgeable, energetic, and personable young men: Nate, Kyle, Jordan, Robert, Cordell, and Jeoff! What a team of 6 encouraging men. We had lived in our 'forever' home for 28 years and had 'too much' and yet, the guys complimented our organization, alerted us to any issues, and took great care of us and our belongings. THANKS!
Response
Thank you, Joanne.
Tom
TWO MEN AND A TRUCK exceeded our expectations. The move went very smoothly. Geoff and Lucas were great. Both were polite, courteous, and professional. They wrapped everything in blankets and plastic wrap. They were very careful not to damage our home or our items. We would use TWO MEN AND A TRUCK again.
Response
This is great, Tom! Thank you for reviewing your recent experience with TWO MEN AND A TRUCK.
