or
Reviews
Paul
I was not happy that i helped and we got done early, i expected to be charged for a hour and a half and was charged two hours.
Response
<div class="bv-review-response-container">
<div>Thank you for filling out our customer experience survey! The results of these are huge for our training and development here. I was so sorry to hear that you would not recommend our services, with an average customer referral rating of more that 98%, comments like yours are rare and we take them very seriously. We want to make sure that great service is what our customers receive, and that it does not end when our truck leaves your driveway. <br/> <br/>We did review your paperwork, and it appears that the time was calculated correctly and it did come in below the low end of your estimate. We appreciate your feedback, as it helps us to continually improve our service. I am also going to make sure that the operations team takes some time to review your move with your team. <br/> <br/>Thank you again for your feedback and business, I apologize that we were unable to exceed your expectations. If you would like to discuss further, please do not hesitate to give us a call.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you for filling out our customer experience survey! The results of these are huge for our training and development here. I was so sorry to hear that you would not recommend our services, with an average customer referral rating of more that 98%, comments like yours are rare and we take them very seriously. We want to make sure that great service is what our customers receive, and that it does not end when our truck leaves your driveway. <br/> <br/>We did review your paperwork, and it appears that the time was calculated correctly and it did come in below the low end of your estimate. We appreciate your feedback, as it helps us to continually improve our service. I am also going to make sure that the operations team takes some time to review your move with your team. <br/> <br/>Thank you again for your feedback and business, I apologize that we were unable to exceed your expectations. If you would like to discuss further, please do not hesitate to give us a call.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Craig
DeAndre and Jacob (I believe) were very focused and efficient. They were careful with the furnishings, walls and ceilings. I would have them work for us again.
Response
<div class="bv-review-response-container">
<div>Awesome! Thank you!!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Awesome! Thank you!!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Megan
Matt and QT immediately put to rest any worries I had about getting our couch up a tight set of stairs. They were kind, courteous, and funny, and they really put a lot of thought into how to solve the problem at hand. Thanks, guys!
Response
<div class="bv-review-response-container">
<div>Great! We are so happy we could help!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Great! We are so happy we could help!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Amie
Alex and Darrius did an amazing job with our move, they saved the day! They were very personable and professional, taking great care of our things. Thanks guys!
Response
<div class="bv-review-response-container">
<div>We love to hear that! Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We love to hear that! Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Deb
Professional!! Knew exactly how to move my large dress to the second floor. It wasn’t easy but they assured me it was a piece of cake. They even helped me put the stair railing back on (I had removed it to make it easier for them). I give them more than an excellent rating! A+++++++ amazing service from this team!
Response
<div class="bv-review-response-container">
<div>Wonderful!!!! Thank you Deb!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Wonderful!!!! Thank you Deb!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Marilyn
THE TRUCK ARRIVED PROMPTLY, TOOK GREAT CARE IN MOVING THE PIANO NEXT DOOR. ONE FELLOW LOADED BOXES WHILE TWO OTHERS WORKING FROM THE DOWNSTAIRS. ALL ARRIVED SAFELY AT THE NEW LOCATION. IT WAS A DIFFICULT LAYOUT FOR THE MOVERS HAVING TO MOVE TO THE ELEVATOR AND THEN ONE PERSON BRINGING TO THE ROOM. THIS SEEMED TO TAKE EXTRA TIME NOT COUNTED ON.
ONCE WAS APPROACHED ABOUT THEM TAKING A BREAK TO GET SOMETHING TO EAT, SOMEONE NOT HAVING HAD BREAKFAST. I DID NOT THINK IT WAS RIGHT TO PAY FOR THEIR BREAK. THIS WAS NOT DONE, I HAD WATER, PASTRIES AND SANDWICHES, COOKIES FOR THEM.
ONCE WAS APPROACHED ABOUT THEM TAKING A BREAK TO GET SOMETHING TO EAT, SOMEONE NOT HAVING HAD BREAKFAST. I DID NOT THINK IT WAS RIGHT TO PAY FOR THEIR BREAK. THIS WAS NOT DONE, I HAD WATER, PASTRIES AND SANDWICHES, COOKIES FOR THEM.
Response
<div class="bv-review-response-container">
<div>Thank you so much for your business and for filling out our customer survey. I noticed you had a couple areas of concern and I wanted to let you know that if you wanted our team to look into anything further for you, I would be happy to arrange that. We really appreciate your feedback, it truly does help with our training. We want you to know that our customer service does not end when the truck leaves the driveway.<br/> <br/>Again, please let me know if there is anything we can do for you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you so much for your business and for filling out our customer survey. I noticed you had a couple areas of concern and I wanted to let you know that if you wanted our team to look into anything further for you, I would be happy to arrange that. We really appreciate your feedback, it truly does help with our training. We want you to know that our customer service does not end when the truck leaves the driveway.<br/> <br/>Again, please let me know if there is anything we can do for you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Shane
They guys were good. They had a good sense of humor and got the job done quickly. The only complaint was that we had only some small issues that weren’t addressed timely and took a couple more calls to the office than it should have to resolve.
Response
<div class="bv-review-response-container">
<div>Hello Shane, Thank you so much for your business! We appreciate you letting us know about your concern, we will be sure to follow up with our team to make sure that we continually improve our service through training.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Shane, Thank you so much for your business! We appreciate you letting us know about your concern, we will be sure to follow up with our team to make sure that we continually improve our service through training.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Chad
The 3 guys in truck 24, were very professional and knew how to move a house’s contents correctly. They were very courteous and made sure everything was going smoothly. No damage to anything while making sure things were placed back to where we wanted them.
Thank you for sending such a great team to move our home.
Thank you for sending such a great team to move our home.
Response
<div class="bv-review-response-container">
<div>We are so happy you enjoyed your crew. We are so grateful we were able to help you move!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We are so happy you enjoyed your crew. We are so grateful we were able to help you move!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kevin
Our moving team was top-notch! They went above and beyond during our move. We also received amazing service and support when our new home wasn't ready for us when it was supposed to be. Everyone, from our moving team to their supervisor and the office staff, did what they could to help us and keep our move on time and budget. That took so much of the stress off of us! Thanks everyone, for a job well done!
-Melanie and Kevin
-Melanie and Kevin
Response
<div class="bv-review-response-container">
<div>We are thrilled that we could help! Thank you so much!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We are thrilled that we could help! Thank you so much!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Linda
This was the most amazing moving experience I’ve ever had. The crew was competent, efficient, kind, both physically and emotionally available m, for all the needs of the this was the most amazing moving experience I’ve ever had. The crew was competent, efficient, kind, both physically and emotionally available for all the needs of them move.
They were unbelievably flexible too!!!!!
Thank you!!!
They were unbelievably flexible too!!!!!
Thank you!!!
Response
<div class="bv-review-response-container">
<div>Oh, that is amazing! Thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Oh, that is amazing! Thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
