Reviews
June
The office team did not properly problem solve with me. They could have asked more questions. One of the kilns needed to have some door trim removed and the guys were not adept at doing that and it actually added 1 1/2 hours to my move. One of the kilns are not firing correctly and not sure yet if they have been damaged. I am looking for a correction in what I paid.
Patrick
The lead mover was excellent, and was very helpful. The other 2 men were moving extremely slow during the entire move and easily distracted or standing around having a conversation. I moved the majority of our house the previous weekend, and only had the large furniture to move on Thursday. I feel the entire move should have been completed in half the time. I did not complain about the slowness, but the lead mover apologized to me at least 2 times about them.
Response
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<div>Hi Patrick, <br/>Thank you so much for taking the time to let us know how things went for you. With a customer satisfaction rating of more than 98%, it is rare that we gets reports like yours and we do take them very seriously. There has been a report filed, and a member of our team will be in touch if they haven't already. We want you to know that our customer service does not end when the truck leaves your driveway. Thank you.</div>
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<div>Hi Patrick, <br/>Thank you so much for taking the time to let us know how things went for you. With a customer satisfaction rating of more than 98%, it is rare that we gets reports like yours and we do take them very seriously. There has been a report filed, and a member of our team will be in touch if they haven't already. We want you to know that our customer service does not end when the truck leaves your driveway. Thank you.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Hilary
We can't thank your business enough for helping to make our move as easy as it could be. We had 5 guys show up the morning of the move, each one introducing themselves, doing a walk-through of the space, and working quickly (but carefully) and efficiently! We appreciate that they didn't swear at all, were extremely friendly, and listened the instructions we had for our belongings. Our experience with Two Men and a Truck was very positive and we will definitely recommend your business to others in the future. Thanks again for employing quality people and helping to make our move easier!
Response
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<div>How awesome! Thank you so very much!</div>
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<div>How awesome! Thank you so very much!</div>
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Matt
The guys were awesome to work with. Wasn't a typical move I don't think (we stopped at 3 different locations after picking up from another property). Extremely hard workers. The head mover was especially great to work with.
Response
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<div>That's great! Thank you!</div>
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<div>That's great! Thank you!</div>
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Mandy
TWo Men and A Truck are great about communicating about the move, but the guys that came to do the move were fantastic, quick and hard workers.
Response
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<div>Great! Thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Great! Thank you!</div>
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Aaron
I had other movers before and the guys that were here helping me move where the best I’ve ever had. Hard-working took care of my house and my property while moving things in and out.
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<div>Love it! Thank you, thank you!</div>
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<div>Love it! Thank you, thank you!</div>
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Rosemary
i got all details explained to me in e-mail and mover are fast and professional.
Response
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<div>Great! Thank you Rosemary!</div>
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<div>Great! Thank you Rosemary!</div>
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Dave
All employees very mindful of our belongings. They were very careful of both our departure and new home. Would recommend them to anyone lo ok king to move. Fast efficient and professional!
Response
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<div>We love to hear that! Thank you!</div>
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<div>We love to hear that! Thank you!</div>
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Lawrence
The two young men who loaded, drove to Rochester and then unloaded all our furniture and household items were great! They got right to work and functioned like a machine. Was very happy with them and how they helped everything go smoothly! Good job!
Response
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<div>That is wonderful! Thank you for trusting us with your move. Enjoy Rochester!</div>
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<div>That is wonderful! Thank you for trusting us with your move. Enjoy Rochester!</div>
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Barbara
The two men arrived on time, confirmed where all the furniture was to be transferred to, took special care to make sure not to mark up the furniture nor the walls.
Response
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<div>Sounds great! Thank you!</div>
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<div>Sounds great! Thank you!</div>
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