Reviews
Lisa
I had 3 of your guys and they were amazing. Nice courteous and so very helpful. I have been telling everyone how great they were!!
You run a class act operation!!
You run a class act operation!!
Response
You sure know how to make a Monday bright! Thanks, Lisa! We're glad to exceed your expectations and we are happy to help you move anytime! :)
Liana
Communication from the office on arrival of the staff of Two Men and A Truck was good. The two men who came were courteous, efficient, and respectful. They explained what they were doing. I will definitely use Two Men and a Truck in the Spring for removal of furniture and highly recommend them.
Response
Hi Liana! It's our pleasure! We look forward to working with you again this spring! :)
Rob
I was quoted over the phone for needing 1 truck and 3 guys from 8:30 to 5:30 and ended needing another truck and 2 more guys to complete the move. So, my estimated moving costs doubled which I wasn't happy about. Not sure if there is anything you can do for me on that piece of it.
Thanks
Thanks
Response
Hello Rob, we do our best to estimate as accurately over the phone as we can, unfortunately, there are rare instances where moves are larger than we anticipate. If you would like to give us a call, we would be happy to review your sales order with you and see if there is anything that we can do to help. Thank you for choosing us for your move, and so sorry to hear that things took longer than expected.
Nate
The moving crew was helpful but all I needed was a refrigerator moved from A to B. The service ended up taking longer than they anticipated and wound-up costing $300. I honored our agreement and tipped my movers but too costly for the service I received.
Response
Hi Nate, thank you for calling us to help with your move. There are often many variables in moving, and the reason we give a range when estimating. We have passed this along to our operations team, if you would like to call us to discuss further, we would be happy to take another look at your sales order. Thanks again for choosing us, and remember, our service doesn’t end when the truck leaves your driveway. Let us know how we can assist you.
Emily
I can’t even explain how impressed and grateful I am with the team and experience I had! The team was efficient, caring and fun and made sure everything was in place before leaving. I would recommend this company to anyone. Thank you!
Response
Wow, such kind feedback Emily! Thank you! We appreciate you calling TWO MEN AND A TRUCK® and we hope you enjoy your new space!
Marti
Your office person was just so personable and excellent. And I LOVE LOVE LOVED the phone message about Two Men and a Trucks history of compassion and giving. How incredible! How you referred to "taking care of your grandma's things as if she were our grandma." BEAUTIFUL. Bravo TMT!!
Sincerely, Marti, Des Moines
Sincerely, Marti, Des Moines
Response
Wow, you really know how to make our day!! Thanks, Marti! We most certainly take THE GRANDMA RULE® very serious with everything we do here. Thank you for calling us for your moving needs and we hope you have a wonderful day!!
Danny
We had a great team of movers do are work and made our move stress free they worked very hard and put everything where it needed to go. Glad we had this crew.
Response
Great to hear Danny! We will pass this kind review along to your crew. Thank you for calling us for your move!
Ron
Two men and a Truck were great. Very nice gentlemen and timely. Would recommend to all my friends.
Response
Wonderful, Ron! Thank you for the kind feedback and for calling TWO MEN AND A TRUCK® for your moving needs!
Beth
I had an excellent, stress-free moving experience thanks to your office crew (Des Moines) and movers (Tommy and Craig). All were professional, efficient, and easy to work with. Many thanks!!
Response
Wow, such kind words! Thanks, Beth! We will be sure to pass this along to Tommy and Craig and the rest of the team. We hope you settle into your new place well!
Brent
office support was excellent. only thing I might add was bit of confusion about shrink wrapping furniture with delicate carvings. not huge deal. i would have happily paid extra for that kind of thing
Response
Hi Brent! We appreciate your review and we will be sure to reiterate this while training. Thank you for letting us know! Have a great day!
