Reviews
Verona
They arrived early, and after going over the contract they went right to work. They made excellent use of the time and were constantly moving. They were very accommodating and careful with the furniture. We got done sooner than expected and that would not have happened without their help. I would recommend them to any one about to move. Michael
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<div>Awesome! Thank you!!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Awesome! Thank you!!</div>
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Kristen
Your movers called ahead and showed up on time. They were very friendly, helpful and made sure our requests were followed. We were very surprised how fast it went and would definitely use again if the need arises!!! Thanks so much!!
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<div>That is so great! Thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>That is so great! Thank you!</div>
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Susan
I was having my floors re-finished and needed all the furniture on the main floor of the house moved out into the garage. The office staff that setup our appointments were pleasant and efficient. The moving crew was great! Very courteous, introduced themselves, looked professional and were very efficient. I was happy with the job they did and was glad I did business with Two Men and a Truck. I will be sure to recommend your company.
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<div>Your recommendation means so much to us! Thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Your recommendation means so much to us! Thank you!</div>
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James
A co-worker recommended Two Men and a Truck, and we were not disappointed. The team who moved us were fantastic, they had great attitudes, were very fun and worked very hard. We will absolutely recommend your company, and if we ever move again, we will be back without hesitation. 100% recommendation from us! - Jim and Deidra
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<div>You are too kind! Thank you for trusting us with your move!</div>
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<div>You are too kind! Thank you for trusting us with your move!</div>
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Paul
I was not happy that i helped and we got done early, i expected to be charged for a hour and a half and was charged two hours.
Response
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<div>Thank you for filling out our customer experience survey! The results of these are huge for our training and development here. I was so sorry to hear that you would not recommend our services, with an average customer referral rating of more that 98%, comments like yours are rare and we take them very seriously. We want to make sure that great service is what our customers receive, and that it does not end when our truck leaves your driveway. <br/> <br/>We did review your paperwork, and it appears that the time was calculated correctly and it did come in below the low end of your estimate. We appreciate your feedback, as it helps us to continually improve our service. I am also going to make sure that the operations team takes some time to review your move with your team. <br/> <br/>Thank you again for your feedback and business, I apologize that we were unable to exceed your expectations. If you would like to discuss further, please do not hesitate to give us a call.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for filling out our customer experience survey! The results of these are huge for our training and development here. I was so sorry to hear that you would not recommend our services, with an average customer referral rating of more that 98%, comments like yours are rare and we take them very seriously. We want to make sure that great service is what our customers receive, and that it does not end when our truck leaves your driveway. <br/> <br/>We did review your paperwork, and it appears that the time was calculated correctly and it did come in below the low end of your estimate. We appreciate your feedback, as it helps us to continually improve our service. I am also going to make sure that the operations team takes some time to review your move with your team. <br/> <br/>Thank you again for your feedback and business, I apologize that we were unable to exceed your expectations. If you would like to discuss further, please do not hesitate to give us a call.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Craig
DeAndre and Jacob (I believe) were very focused and efficient. They were careful with the furnishings, walls and ceilings. I would have them work for us again.
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<div>Awesome! Thank you!!</div>
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<div>Awesome! Thank you!!</div>
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Megan
Matt and QT immediately put to rest any worries I had about getting our couch up a tight set of stairs. They were kind, courteous, and funny, and they really put a lot of thought into how to solve the problem at hand. Thanks, guys!
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<div>Great! We are so happy we could help!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Great! We are so happy we could help!</div>
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Amie
Alex and Darrius did an amazing job with our move, they saved the day! They were very personable and professional, taking great care of our things. Thanks guys!
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<div>We love to hear that! Thank you for your business!</div>
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<div>We love to hear that! Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Deb
Professional!! Knew exactly how to move my large dress to the second floor. It wasn’t easy but they assured me it was a piece of cake. They even helped me put the stair railing back on (I had removed it to make it easier for them). I give them more than an excellent rating! A+++++++ amazing service from this team!
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<div>Wonderful!!!! Thank you Deb!</div>
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<div>Wonderful!!!! Thank you Deb!</div>
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Marilyn
THE TRUCK ARRIVED PROMPTLY, TOOK GREAT CARE IN MOVING THE PIANO NEXT DOOR. ONE FELLOW LOADED BOXES WHILE TWO OTHERS WORKING FROM THE DOWNSTAIRS. ALL ARRIVED SAFELY AT THE NEW LOCATION. IT WAS A DIFFICULT LAYOUT FOR THE MOVERS HAVING TO MOVE TO THE ELEVATOR AND THEN ONE PERSON BRINGING TO THE ROOM. THIS SEEMED TO TAKE EXTRA TIME NOT COUNTED ON.
ONCE WAS APPROACHED ABOUT THEM TAKING A BREAK TO GET SOMETHING TO EAT, SOMEONE NOT HAVING HAD BREAKFAST. I DID NOT THINK IT WAS RIGHT TO PAY FOR THEIR BREAK. THIS WAS NOT DONE, I HAD WATER, PASTRIES AND SANDWICHES, COOKIES FOR THEM.
ONCE WAS APPROACHED ABOUT THEM TAKING A BREAK TO GET SOMETHING TO EAT, SOMEONE NOT HAVING HAD BREAKFAST. I DID NOT THINK IT WAS RIGHT TO PAY FOR THEIR BREAK. THIS WAS NOT DONE, I HAD WATER, PASTRIES AND SANDWICHES, COOKIES FOR THEM.
Response
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<div>Thank you so much for your business and for filling out our customer survey. I noticed you had a couple areas of concern and I wanted to let you know that if you wanted our team to look into anything further for you, I would be happy to arrange that. We really appreciate your feedback, it truly does help with our training. We want you to know that our customer service does not end when the truck leaves the driveway.<br/> <br/>Again, please let me know if there is anything we can do for you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much for your business and for filling out our customer survey. I noticed you had a couple areas of concern and I wanted to let you know that if you wanted our team to look into anything further for you, I would be happy to arrange that. We really appreciate your feedback, it truly does help with our training. We want you to know that our customer service does not end when the truck leaves the driveway.<br/> <br/>Again, please let me know if there is anything we can do for you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77717/image/logo.jpg" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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