Reviews
Ningshi
The office staff was very helpful and friendly. I am not happy with the two movers. They were very impatient and showed bad attitude to me. I need to move from an apartment to a townhouse. I asked them to take apart my bed frame but they said it should be fine to carry the whole frame into my new house. It turned out that the ceiling was too short, so they took apart the frame on the stairs to the second floor, which is super hard to do and wasted about 45 minutes to take apart the bed frame. Then they need to take the some of the boxes to my bedroom. The movers complained that they were very tired and showed very bad temper. Is that my fault? I was very mad at these movers because of their attitude. Also, they made our carpet very dirty. I need to pay someone to clean my carpet.
Response
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<div>Ms. Ningshi,<br/><br/>We're so sorry to hear that you were unhappy with your service. Our intention is to never have an unhappy customer. If you can please give me a call at 678-305-7304 so that I may review your move with you and see if we can provide you with any additional assistance. I look forward to speaking with you soon.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ms. Ningshi,<br/><br/>We're so sorry to hear that you were unhappy with your service. Our intention is to never have an unhappy customer. If you can please give me a call at 678-305-7304 so that I may review your move with you and see if we can provide you with any additional assistance. I look forward to speaking with you soon.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kelly
Two Men and a Truck made our moving experience less stressful. The entire team was professional and prompt. I recommend to anyone moving in the Cartersville area to call Two Men and Truck.
Response
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<div>Kelly, Thank you so much for this feedback. We do our best to make every move as stress free as possible. I will make sure to pass all of your kind words along to your crew. Please let us know if there's anything we can do in the future. </div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kelly, Thank you so much for this feedback. We do our best to make every move as stress free as possible. I will make sure to pass all of your kind words along to your crew. Please let us know if there's anything we can do in the future. </div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mark
Marcus, John and andquot;Rockyandquot; were very professional and efficient. Their efficiency saved me money. While they were quick, they took adequate time to make sure my furniture was placed where I wanted it, even moving heavier pieces a second time when I changed my mind. Thank you.
DEBBIE
The guys went over and beyond what they needed to do!! We combined two households, and had so much stuff!!! And they did it mostly in the rain. They rocked!!
Response
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<div>Ms. Debbie, We're so happy to hear this. Our guys really do embody our core value of "Be your best and have fun." I'm happy they made it such a wonderful experience for you. Let us know if you need anything in the future. </div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ms. Debbie, We're so happy to hear this. Our guys really do embody our core value of "Be your best and have fun." I'm happy they made it such a wonderful experience for you. Let us know if you need anything in the future. </div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kimia
Extremely poor communication from the beginning. Itandacirc;??s till waiting on the operations manager to review the recording and get back to me. Furniture table, a couple glasses, and jewelry box were broken. Unreasonably expensive. My friend (who referred me) move in the same complex and her total was way less than mine. I will never refer anybody to hire this company. I have never had such a bad experience.
Sandra
Your staff and movers were professional, positive with a great attitude, and did their job in a timely and safe manner. If I ever move again, I will most definitely use Two Men and a Truck. Thank you for a job well done!
Holly
I am beyond happy with the gentleman who moved us. They were diligent and very nice and professional. If I ever need 2 men and a truck again, you will have my business.
Brooke
My movers were excellent. The apartment I moved to was on the third floor and we found out it was not ready and basically had to move 3 times. They stook up for me with my leasing staff and never had a bad attitude. Great guys!
Theodore
The movers were very good went straight to work never took a break I give them 5 stars Mr.James and his partener
Response
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<div>?Theodore,<br/><br/><br/>Thank you for letting us know everything went well. I will be sure to pass along your wonderful feedback to James and Marcus. Let us know if we can help with anything in the future.<br/><br/><br/>Amanda Jones<br/>TWO MEN AND A TRUCK®<br/>Smyrna, Georgia<br/>Acworth, Georgia<br/>O: 678.305.7304 | C: 770.685.3301<br/><br/>Harness your inner bubble wrap!<br/>Boxes & packing supplies - We've got them!<br/><http://www.twomenandatruck.com><br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>?Theodore,<br/><br/><br/>Thank you for letting us know everything went well. I will be sure to pass along your wonderful feedback to James and Marcus. Let us know if we can help with anything in the future.<br/><br/><br/>Amanda Jones<br/>TWO MEN AND A TRUCK®<br/>Smyrna, Georgia<br/>Acworth, Georgia<br/>O: 678.305.7304 | C: 770.685.3301<br/><br/>Harness your inner bubble wrap!<br/>Boxes & packing supplies - We've got them!<br/><http://www.twomenandatruck.com><br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bob
The guys did an excellent job. Good communication, on time, packed everything very carefully and were very friendly.
Would use again and would recommend.
Would use again and would recommend.
