Reviews
Tammy
This was my first time ever using a moving company. For that reason, it would have been nice if someone had explained my options a little better as far as general moving and packing options. However, the guys were great! Their attitude about our plethora of boxes mixed with the hot sun was very professional which, kept me from stressing out since we only had 24 hours to move our entire house. Thanks GUYS!!
Response
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<div>Tammy, <br/>First, let me apologize if we didn't make sure that you were fully informed of the entire process. We never want a customer to be stressed over any detail of their move. Second, I'm so happy that Keal and Rochester were able to take some of the stress away and make this a great experience for you. We hope you are settling in nicely and enjoying your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tammy, <br/>First, let me apologize if we didn't make sure that you were fully informed of the entire process. We never want a customer to be stressed over any detail of their move. Second, I'm so happy that Keal and Rochester were able to take some of the stress away and make this a great experience for you. We hope you are settling in nicely and enjoying your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Brandy
I enjoy Issac and his team because I know that he will always keep our personal items safe. He is always professional.
Response
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<div>Thank you Brandy. Issac and Terry are the epitome of professional, safe, and fast. I will be sure to let them know how pleased you were with them and the care they took of your belongings. We hope you are enjoying your new home and make sure to request them for your next move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Brandy. Issac and Terry are the epitome of professional, safe, and fast. I will be sure to let them know how pleased you were with them and the care they took of your belongings. We hope you are enjoying your new home and make sure to request them for your next move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joyce
The movers were very disorganized and slow. One worker spent a great deal of time on his phone until I asked him to put it away and he became angry. It was very unpleasant. He did apologize after the incident.
Response
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<div>Ms. Joyce,<br/>Thank you for your honest feedback. I'm disappointed to hear that you were not completely satisfied with your service. I know when we spoke on move day, you were unaware that your mover was handling a family emergency but explained that you weren't being billed for the time that he was on the phone and we did adjust your timer accordingly. If you are still unsatisfied, please call me directly at 678.305.7304</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ms. Joyce,<br/>Thank you for your honest feedback. I'm disappointed to hear that you were not completely satisfied with your service. I know when we spoke on move day, you were unaware that your mover was handling a family emergency but explained that you weren't being billed for the time that he was on the phone and we did adjust your timer accordingly. If you are still unsatisfied, please call me directly at 678.305.7304</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nellie
Terence and Winston were professional and had a positive attitude about the grueling work they were doing in the heat of summer. It wasn't the average move situation and I was very grateful to have such a positive experience. I will request them if I need movers again!
Response
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<div>Aren't they wonderful Nellie, thank you for noticing and for your outstanding review. I will make sure Terrance and Winston know how pleased you were.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Aren't they wonderful Nellie, thank you for noticing and for your outstanding review. I will make sure Terrance and Winston know how pleased you were.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Danny
My interaction with Matt was great. He always had answers to questions I had, and was even able to move our moving date up one day on almost a moments notice. The team that moved us we great! Very respectful, and had great team chemistry. Good communication and worked well together, and worked efficiently. I need one of those hats! :) I would recommend TWO MEN AND A TRUCK to anyone that asks!! Thanks for a GREAT job, Matt and your team!!
Danny P.
Danny P.
Response
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<div>Thank you for such an awesome review Danny. We pride ourselves on training all employees on the entire process of moving from the time you book to the completion of your move. Thanks for letting us prove to you why we are the best!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for such an awesome review Danny. We pride ourselves on training all employees on the entire process of moving from the time you book to the completion of your move. Thanks for letting us prove to you why we are the best!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Charles
Packing could stand some improvement. Furniture needed more cover during trip. some Furniture rubbed against another piece losing some finish. Label boxes contents better. How ever the loading and delivery was done on time accomplishing the goal, Over all good,
Thank you,
Charles
charles
Thank you,
Charles
charles
Cori
I was so appreciative of the service d I received. Both Malcom and Warren were experienced professionals who made each step of the move easy.
Response
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<div>Cori, thank you so much for such a kind review. Malcolm and Warren will be ecstatic when they hear how happy you were with your service. Please let us know if we can help in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Cori, thank you so much for such a kind review. Malcolm and Warren will be ecstatic when they hear how happy you were with your service. Please let us know if we can help in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
Terry, Issac, and Warren were FANTASTIC! They were quick, efficient, friendly, and fast. They went above and beyond my expectations. I will be requesting them when I move again :)
Response
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<div>Aren't they spectacular Jennifer! I'll be sure to tell them how please you were with them and your service. Please let us know when you will be moving again and we'll make sure you get them again. Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Aren't they spectacular Jennifer! I'll be sure to tell them how please you were with them and your service. Please let us know when you will be moving again and we'll make sure you get them again. Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bettye
I asked them to send two nice guys and they were really great and wonderful hard working men. They also had a great personality.
Response
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<div>Thank you Ms. Bettye for such kind comments, Matt and Terry are wonderful and I'll make sure to tell them you thought so too. We hope you are enjoying your new home :)</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Ms. Bettye for such kind comments, Matt and Terry are wonderful and I'll make sure to tell them you thought so too. We hope you are enjoying your new home :)</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Decarlo
I wish it was a rating higher than excellent. I was very pleased with the movers.
Response
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<div>Thank you Decarlo, your comments mean so much to us and I am glad that you were completely satisfied with your crew. James and Demarcus are definitely great at what they do. Call us if we can ever help again in the future</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Decarlo, your comments mean so much to us and I am glad that you were completely satisfied with your crew. James and Demarcus are definitely great at what they do. Call us if we can ever help again in the future</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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