Reviews
John
Very pleased with service and the two movers were great. They called ahead of time, arrived on time and took care to remove the furniture I was getting rid of and moved the pieces of furniture I needed moved upstairs and around in a couple of rooms. They were well trained for the job and took care with everything.
I am happy with this service and will use again and will recommend them to others.
I am happy with this service and will use again and will recommend them to others.
Response
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<div>We are so happy to hear that John. Thank you for taking the time out to write such a great review. I'll be sure to let your crew know how pleased you were.</div>
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<div>We are so happy to hear that John. Thank you for taking the time out to write such a great review. I'll be sure to let your crew know how pleased you were.</div>
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Kavita
The team that delivered my furniture was very helpful and polite. Even though they had a long day they were willing to provide an extra hand. I would definitely recommend them to anyone looking to move.
Response
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<div>That's wonderful to hear Kavita! Let us know if we can help with anything in the future.</div>
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<div>That's wonderful to hear Kavita! Let us know if we can help with anything in the future.</div>
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LaFawn
The two gentleman I had were very efficient and courteous
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<div>Thank you Lafawn! We appreciate your business.</div>
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<div>Thank you Lafawn! We appreciate your business.</div>
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Misty
Horace and the other young man who moved me were awesome! I will request them specifically if I have the need again in the future. I have no complaints.
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<div>Thank you Misty. We appreciate your business.</div>
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<div>Thank you Misty. We appreciate your business.</div>
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Marqui
They arrived earlier than the appointed time which was great and greeted me properly and started working immediately and got everything done in a reasonable time.
Response
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<div>Thank you Marqui</div>
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<div>Thank you Marqui</div>
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Niki
The overall experience was excellent. The movers were patient, helpful and kind. They handled all belongings with care and ease. It was a great experience.
I wish the office staff had explained the donation portion in more detail. I was prepared to donate several large pieces of furniture and appliances to donation centers. I was told by the office staff that it was no problem and would be arranged. On the day of the move, we were asked by the movers if we reached out to the centers prior to the appt because many thrift/donation centers do not accept certain items. We were also informed that if they reach the donation center and the items are not accepted, we would have to figure out another alternative. This was a bit of an inconvenience to us. We did not know this prior to the appt.
I wish the office staff had explained the donation portion in more detail. I was prepared to donate several large pieces of furniture and appliances to donation centers. I was told by the office staff that it was no problem and would be arranged. On the day of the move, we were asked by the movers if we reached out to the centers prior to the appt because many thrift/donation centers do not accept certain items. We were also informed that if they reach the donation center and the items are not accepted, we would have to figure out another alternative. This was a bit of an inconvenience to us. We did not know this prior to the appt.
Response
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<div>Niki, We are sorry to hear that the donation center was unable to accept your furniture. This occasionally does happen if the center is full or unable to accept goods based on the condition. Please know that we never want to create any confusion for our customers and since we aren't affiliated with the donation facility, it's hard for us to know what they will or will not accept until we arrive. Please reach out if you would like to discuss this in more detail 678.305.7304</div>
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<div>Niki, We are sorry to hear that the donation center was unable to accept your furniture. This occasionally does happen if the center is full or unable to accept goods based on the condition. Please know that we never want to create any confusion for our customers and since we aren't affiliated with the donation facility, it's hard for us to know what they will or will not accept until we arrive. Please reach out if you would like to discuss this in more detail 678.305.7304</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kim
Amber, Courtney and Terry were terrific to work with and their great personalities, willingness and professionalism were greatly appreciated!
Response
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<div>So happy to hear that Kim. I'll make sure Amber, Cortney, and Terry know how happy you were with the service that they provided. Please let us know if you need anything in the future no matter how big or small.</div>
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<div>So happy to hear that Kim. I'll make sure Amber, Cortney, and Terry know how happy you were with the service that they provided. Please let us know if you need anything in the future no matter how big or small.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tony
Very responsive, Kenya and the team are great to work with. The crews have been outstanding, incredibly hard workers. Couldn't ask for more...great professionalism, always looking for the next task to perform, etc. Overall outstanding experience.
Response
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<div>We love hearing comments like this Tony! Thank you! I will be sure to let Kenya, Terry, and Issac know how pleased you were with your service. We look forward to seeing you again tomorrow.</div>
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<div>We love hearing comments like this Tony! Thank you! I will be sure to let Kenya, Terry, and Issac know how pleased you were with your service. We look forward to seeing you again tomorrow.</div>
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Melissa
The moving team(s) were excellent. They were professional, courteous, and very hard working.
My initial conversation with Two Men and a Trucks office personnel was great. She was friendly, assuring and upbeat.
The problem we encountered with Two Men and a Truck is one of pricing. We were 2-3 times over the original quote and packing took a lot longer than anticipated. This was our 20th move so we aren’t new to the process. The quotes for the job could be effectively quoted closer to a price point if someone came out and did an accessment on the stuff we had.
My initial conversation with Two Men and a Trucks office personnel was great. She was friendly, assuring and upbeat.
The problem we encountered with Two Men and a Truck is one of pricing. We were 2-3 times over the original quote and packing took a lot longer than anticipated. This was our 20th move so we aren’t new to the process. The quotes for the job could be effectively quoted closer to a price point if someone came out and did an accessment on the stuff we had.
Response
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<div>Thank you for letting us know Melissa. I am going to do some research on your move to find out why the estimate was off. All of our services are completed at an hourly rate and we never want our customer to be surprised by the cost of their move. Again thank you for bringing this to my attention and I will reach out to you by phone tomorrow morning.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for letting us know Melissa. I am going to do some research on your move to find out why the estimate was off. All of our services are completed at an hourly rate and we never want our customer to be surprised by the cost of their move. Again thank you for bringing this to my attention and I will reach out to you by phone tomorrow morning.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Roberta
I was very impressed with my movers, the two men were fast and efficient and I would recommend them highly.
Response
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<div>Thank you Roberta. Issac and Terry are actually one of our top 10 most requested crews and I'm so happy to hear that they did a great job for you.</div>
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<div>Thank you Roberta. Issac and Terry are actually one of our top 10 most requested crews and I'm so happy to hear that they did a great job for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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