Reviews
Erma
Did not pick up many items on the list.Told it was because the truck was full because many items picked up were not on the list. I compared the list of what was picked up with the list that was given to them when I set this up and found four items that were not on the list that were picked up. I had 20 items on the list that were not picked up. Also, I gave one washer/dryer not on list to the drivers with understanding no charge.Did not know it would keep them from picking up all.
Picked up not on list:Barstool (2), Clock, Chair
On list not picked up:Chest 3-drawer,Night stand (2) Dining Table, Chair 6,Bookcase, Picture,Rug, Coffee Table,TV Stand, TV, Chair - oversized,Refrigerator,Washer,Dryer
Not on list-given to driver with understanding there would be no charge
Washer/Dryer
Picked up not on list:Barstool (2), Clock, Chair
On list not picked up:Chest 3-drawer,Night stand (2) Dining Table, Chair 6,Bookcase, Picture,Rug, Coffee Table,TV Stand, TV, Chair - oversized,Refrigerator,Washer,Dryer
Not on list-given to driver with understanding there would be no charge
Washer/Dryer
Response
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<div>Ms. Erma, Thank you for speaking with me. We're terribly disheartened that you are still dissatisfied with the service that you received. As you know, we only charge for the time that we are actually present and working and you are never charged by the piece since our service is based on an hourly rate and bill in 15 minute increments. Our offer to come back to move these items still stands at the hourly rate and you will still be under your original estimated time. Please let me know if you would like to get this scheduled.</div>
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<div>Ms. Erma, Thank you for speaking with me. We're terribly disheartened that you are still dissatisfied with the service that you received. As you know, we only charge for the time that we are actually present and working and you are never charged by the piece since our service is based on an hourly rate and bill in 15 minute increments. Our offer to come back to move these items still stands at the hourly rate and you will still be under your original estimated time. Please let me know if you would like to get this scheduled.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bernard
Both young men were wonderful. They were personable and respectful, and worked very hard to make sure everything got done. I very much appreciated their help!
Response
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<div>Thank you Bernard. Let us know if we can help with anything BIG or small in the future.</div>
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<div>Thank you Bernard. Let us know if we can help with anything BIG or small in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dave
We had a wonderful experience using TWO MEN AND A TRUCK. The workers were extremely experienced and very helpful. Overall we had a great move and would recommend TWO MEN AND A TRUCK to all our friends. Keep up the good work!!
Response
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<div>Thank you for such kind comments Dave! We hope you are settling in nicely and enjoying your new home.</div>
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<div>Thank you for such kind comments Dave! We hope you are settling in nicely and enjoying your new home.</div>
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Fran
My moving team were amazing.
Horace, Brandon and Demitrius (?) all deserve a 20 out of 10 if it were possible!!!!!
Thank you, thank you, thank you!!
Fran
Horace, Brandon and Demitrius (?) all deserve a 20 out of 10 if it were possible!!!!!
Thank you, thank you, thank you!!
Fran
Response
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<div>Thank you Fran! I'll be sure to let Horace, Brandon, and Desmond know how pleased you were with your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Fran! I'll be sure to let Horace, Brandon, and Desmond know how pleased you were with your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Maggie
The three gentlemen that showed up were prompt and very hard working. They didn't complain about what they were moving and were very diligent. They answered my questions and helped me pack up a few items I had left. VERY VERY good experience and will suggest them to anyone who moves!
Response
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<div>Thank you Maggie. Most of our business comes from our customers referrals and we certainly appreciate yours!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Maggie. Most of our business comes from our customers referrals and we certainly appreciate yours!</div>
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Saravanan
It was a good feeling right from the beginning. I could trust their commitment on timings, price and promptness. No hassles, not to worry if we will receive household items as per committed date and time. These guys are good in communication. They honored my last minute requests, over night delivery....simply outstanding. I will surely recommend them to my friends and colleagues.. *****FIVE STARS*****
Response
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<div>Thats wonderful news Mr. Saravanan. We're so happy you chose us and trusted us with all of your priceless belongings. Let us know if we can help in the future.</div>
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<div>Thats wonderful news Mr. Saravanan. We're so happy you chose us and trusted us with all of your priceless belongings. Let us know if we can help in the future.</div>
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Robert
The movers were very hard workers, but maintained good attitudes thru one day of packing, one day of loading out and one day of unloading at new address. I would definitely use this crew again and would recommend them to anyone planning a move.
Response
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<div>Thank you Robert! We appreciate you trusting us with your move.</div>
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<div>Thank you Robert! We appreciate you trusting us with your move.</div>
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Ervie
The drivers were nice guys and respectful. The challenge is the office Matt should have. One to view my items. They did not fit I. Truck. Supervisor Tory was kind enough to remedy and come Bach the next day for free to do the rest but when he saw what was left he stated he was t moving it all. I ask did he have room he sIf yes. But that he was only moving the big stuff. That put me in a bind and thankfully I had people on the scene and I hD to load two cRs to complete my move! The movers broke one glass on my small tBle. No one reviewed how it would be addressed and my legs on desk were removed and stripped. Tory on second dY states he would return and repair. I gVe not received a call or visit. Therefore I could never refer your company. Please advise how I can submit claim
Response
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<div>We are so sorry that you are still unhappy with our resolution Ms. Mitchell. As you know we charge by the hour for all of our services. We offered to get the patio table free of charge as a gesture of good faith and customer service but unfortunately we couldn't get all of the additional items that you later requested that you had originally intended to move yourself free of charge. If you would like to book another move to get those additional items, we would be more than happy to do that.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are so sorry that you are still unhappy with our resolution Ms. Mitchell. As you know we charge by the hour for all of our services. We offered to get the patio table free of charge as a gesture of good faith and customer service but unfortunately we couldn't get all of the additional items that you later requested that you had originally intended to move yourself free of charge. If you would like to book another move to get those additional items, we would be more than happy to do that.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Al
The guys did an awesome job. Very fast and very professional.
Response
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<div>Thank you Al :)</div>
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<div>Thank you Al :)</div>
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Tony
My movers were awesome and they were so efficient that we saved 2 hours compared to the estimated time for the move. Thanks for taking care of the customer.
Response
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<div>We love saving our customers money and are always working on being as accurate as possible when it comes to estimating moves Tony. So happy that we came in under budget for you.</div>
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<div>We love saving our customers money and are always working on being as accurate as possible when it comes to estimating moves Tony. So happy that we came in under budget for you.</div>
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