Reviews
bruce
There were a few broken or damaged items during the move which we reported but we have not heard back
Response
Hi Bruce, thank you for taking the time to leave a review. While we’re glad parts of your experience went well, we’re always looking for ways to better serve our customers and appreciate your input.
Victoria
The movers did not know how to get the desk out of the office - they tried for two hours - we paid them by the hour - don't do this! It took my dad and myself 20 minutes the next day! In this process of them trying to move it they damaged the top of the desk! They dropped our Chimanea. They said they would take care of it and pay for it. The office staff took a long time (several days) to call us back and then told us "nope, we are not paying for it, only 60 cents on the dollar of weight! Watch what you sign. The movers were very nice - they office manager - not very professional.
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
Michael
Over all the experience was acceptable with the exception of a few items such as: broken glass shelf in china closet, banged up furniture, chewed up stair on old house, and dented threshold on new house.
Response
Hi Michael, thank you for sharing your feedback. We appreciate you choosing Two Men and a Truck® and value the opportunity to improve.
Toni
They took too many breaks and they broke my handle on my dresser. I called the office and filled out claim paperwork but haven’t heard from anyone. I’ve been calling everyday and no one is returning the calls.
Response
Hi Toni, thank you for sharing your feedback. We appreciate you choosing Two Men and a Truck® and value the opportunity to improve.
James
Lost bolts to my son's dresser and still haven't heard back from the office staff as of today.
Response
Hi James, thank you for taking the time to leave a review. While we’re glad parts of your experience went well, we’re always looking for ways to better serve our customers and appreciate your input.
john
Two Men and a Truck did an outstanding job for us ! The office staff was very courteous, helpful and efficient. They kept us up to date throughout the process from the initial contact though a follow up call after the move to make sure we were well pleased. The three men (James, Tye and Kyle) who performed the move were extremely courteous, helpful and pleasant to work with. They handled every item carefully and professionally, including a very heavy upright piano that has been in the family for over 50 years. I would strongly recommend Two Men and a Truck to anyone anticipating moving. We hope to not be moving again soon, but would certainly use Two Men and a Truck again whenever we do.
John
John
Response
<div class="bv-review-response-container">
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thanks, John!<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384<br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thanks, John!<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384<br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Anna
The head mover,Theo, was good and did a good job with his part, but his team was not very good. The runners especially seemed to do as little as possible, especially as it got later. I asked them if they got specific items from the storage building, patio and bonus room, since I have difficulty walking and climbing stairs and could not easily check and I had not seen them. I was assured that they were already loaded, but when I checked the next day I found many of the things still there and have had to move them myself. While Theo was putting the beds etc together, the runners were to place the boxes as marked. I have found wrong boxes placed all over the house and have had to move them myself. For what I paid I am very disappointed.
Anna
Anna
Response
<div class="bv-review-response-container">
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thank you for letting us know, Anna. We take comments seriously. Please contact management to further discuss your move at info0277@twomen.com<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thank you for letting us know, Anna. We take comments seriously. Please contact management to further discuss your move at info0277@twomen.com<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
thomas
This was the worst moving experience ever. They didn't even know how to operate a hand truck. They we're weak. Several times I had to step in and pickup. Will never use again.
Response
<div class="bv-review-response-container">
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Hi Thomas, thank you for your feedback. We apologize for any inconvenience. Our movers are background checked, drug screened and trained to better serve you. We will use your comments to improve our training.<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Hi Thomas, thank you for your feedback. We apologize for any inconvenience. Our movers are background checked, drug screened and trained to better serve you. We will use your comments to improve our training.<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Jason
Two Men and a truck did a great job! Sales rep was exceptional and same for the guys that moved us! Will definitely use again and recommend to anyone moving.
Response
<div class="bv-review-response-container">
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thanks, Jason!<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384<br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thanks, Jason!<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384<br/>________________________________</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Camille
I’ve used two men and a truck 3 times now because they are always the best movers.
Response
<div class="bv-review-response-container">
<div>Thanks, Camille!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thanks, Camille!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
