Reviews

01/15/2020

April

out of 5 stars
The three men that assisted us to unload two 26' Penske trucks were SIMPLY AMAZING!!
J.T.,Kevin, and Kevin's brother worked hard and were delightful! Great personalities and worked consistently to get the job done. The two trucks were unloaded and absolutely nothing was damaged. I would recommend them to anyone moving. They work as a TEAM and really enjoy their job. They made us feel important as customers. If we need your services again, I would ask specifically for them. All three men need to be recognized for their customer service skills,politeness, and hard work! We appreciate your company and sending such a great TEAM to accommodate our needs. 5 Stars for your WONDERFUL office staff who scheduled the appointment and confirmed it. 5 Golden Stars for the moving TEAM!! ( J.T.,Kevin, and Kevin's brother)
Response
Happy to help, April! Thank you for choosing TWO MEN AND A TRUCK in Gwinnett and Hall.
01/11/2020

Brad

out of 5 stars
David and his crew were awesome! They worked their butts off and I was totally impressed. All 4 guys were very nice, polite and professional and we would use two men and a truck again no doubt.
Response
Happy to help, Brad!
01/08/2020

Robert

out of 5 stars
Your crew worked hard and steady. Good communication between each other and myself. No property was damaged and I felt like they cared about my property. Very polite and well spoken. Great job.
Response
Thanks, Robert!
01/08/2020

Carson

out of 5 stars
I really liked my drivers as they were friendly and worked very quickly and efficiently. The administrative staff did a great job putting the quote together and following up after delivery. I gave 3 stars as the day after the delivery I started to notice things that I was missing as I started to unpack. I don’t know what happened or where those boxes are.
Response
Hi Carson, thank you for taking the time to leave a review. While we’re glad parts of your experience went well, we’re always looking for ways to better serve our customers and appreciate your input.
01/08/2020

Mike

out of 5 stars
Team dud a great job in protecting furniture, could have worked a little faster. Move should have taken at the most 6.75 hrs. Ended up taking 8.75
Response
Hey Mike, thank you for your feedback. We will use your thoughts to improve our communication processes.
01/08/2020

Jazmine

out of 5 stars
My movers were great. Very helpful and listened to instructions. Also very hard working. What I didn’t like was I informed the office that I’d be moving from one 4 story walk up to another 4 story walk up and they only send two people. The two people worked as fast as they could but I still cut them off at 4 hours because of the cost. The estimate said 2.5 to 4 hours but it would’ve taken a lot longer. I closed out and moved the rest of the stuff myself. I think the company needs to do a better job on estimating the time it would take to move and how many people will be needed when they are informed of a hard move like this. Again my movers were absolutely great. I’d even consider hiring them outright. But the way the company is structured you’re setting people up to spend a lot more money when moving is expensive enough.
Response
Hey Jazmine, thanks for letting us know how your move went. If you'd like to discuss more details with management, please email them at info0277@twomen.com.
01/02/2020

Anne

out of 5 stars
The office staff and movers were very efficient and very polite and nice. The movers were able to come early and finished quickly and efficiently. My only complaint is the fact that I was expected to have cash on hand to pay the balance. That just seems a bit unreasonable, even though I assume it saves you from having to pay the credit company.
Response
Thanks, Anne!
01/02/2020

Katie

out of 5 stars
I had a great experience with the team that helped move me. They were very professional and very helpful. Many thanks for an easy move!
Response
Wonderful, Katie!
01/01/2020

Greg

out of 5 stars
The two young men who showed up to move items for me were professional and did a thorough job.
Response
Thanks, Greg!
01/01/2020

Freeman

out of 5 stars
Only thing was a broken antique mirror due to something leaning against. Have not submitted claim so cannot complete on entire move. So far pleased.
Response
We truly appreciate your 5 star feedback. Our local TWO MEN AND A TRUCK® team is committed to making every move a smooth experience, and it means a lot to know we delivered for you.