Reviews

08/07/2018

Susan

5 out of 5 stars
The two employee that came to handle my move were amazing. They were professional and had a great attitude! I really appreciate their hard work!
Response
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<div>We&rsquo;ll share your thoughts with our men. Thanks for taking the time to review us, Susan!</div>
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08/07/2018

Ian

5 out of 5 stars
James and his team did a great job! They were timely, professional and balanced expediency with care very well.
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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08/06/2018

paul

5 out of 5 stars
guys worked very hard and accomplished the move . no problems. Glad to have them
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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08/06/2018

Kenneth

4 out of 5 stars
Moving Team was good. Evidently one member of the 3 man team had minimal experience and required more direction from the lead mover. Move consisted of just furniture, but most was larger pieces and difficulties occurred in both the loading and especially the unloading, thus additional time was required which well exceeded the estimated time requirement. Moving Team stayed busy and worked straight through...
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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08/06/2018

Jenny

5 out of 5 stars
Adrian, Wes and Stanley are great! Hang on to them! Jeanne Martin
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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08/05/2018

Bobbie

4 out of 5 stars
Movers were prompt, courteous, worked fast and cont
Movers were prompt, courteous, worked quickly. No goofing off.
Only problems were items left on truck (still to be delivered) and potted plants left behind.
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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08/02/2018

Deborah

3 out of 5 stars
The movers we're excellent but the people out of state were not good at all. Apparently your call rolls over if locals not available. The local person was very good.
Response
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<div>Deborah, we understand you are unhappy with the services provided by our franchise and regret we were unable to exceed your expectations. We will use your feedback to help us improve our process and grow our 97% referral rate.</div>
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08/02/2018

Pat

5 out of 5 stars
James and DeShawn arrived on time, were professional and friendly. I would say that they were MORE than excellent; they were far superior! They were a cohesive unit that worked well as a team that treated our belongings with the utmost care and they made sure that when they unloaded our items at our destination they placed our things exactly as we wanted them. They are "top shelf!" I don't know what you pay them, but they need to be some of your highest paid guys!
Response
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<div>Hi Pat, glad to hear your move went well. Thanks for the review!</div>
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08/01/2018

Margery

2 out of 5 stars
This is my third time using this company and it will likely be my last. There always seems to be a miscommunication between the price I am quoted and what I end up paying. As someone who is retired and on a fixed income this is very frustrating. Also, this time I was given a specific time that the movers would arrive to my storage place and they arrived 5 hours past the time I was originally provided. My son-in-law was the one who met up with them because I am not physically able to. When I received the call I told him to go to the storage place and then I received a call that they would not be able to make it so he had to go back home. It was very inconvenient. I understand that things come up but the company needs to have protocols in place so that customers are not inconvenienced.
Response
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<div>Margery, we understand you are unhappy with the services provided by our franchise and regret we were unable to exceed your expectations. We will use your feedback to help us improve our process and grow our 97% referral rate.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/01/2018

Tony

4 out of 5 stars
The moving team of 4 guys was nothing short of fantastic. Great attention to detail, and the team lead went out of his way to ensure nothing was damaged. Enjoyed working with them. The only 2 items to point out overall: 1) Your website is very easy to use, but when I requested a high level estimate based on the square footage of my house it came back with $3,000. While I knew that was too low, I didn't expect a final cost of $8,500. I'd suggest an adjustment with how your website prices a move - I consider it a bit misleading. 2) The estimator who did come to the house called me 3 days before the move and was concerned he had under estimated the cost. That was too late for me to get an alternative quote. Original estimate ended up being correct, but that interaction wasn't good.
Response
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<div>Hi Tony, glad to hear your move went well. Thanks for the review!</div>
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