Reviews

06/20/2019

BEN

5 stars
Overall, our experience with Two Men and a Truck was very good. The only negative issue that we encountered was having two of our items broken (a tri-fold mirror that goes on top of a dresser was dropped and the middle panel was shattered while the it was still in our house waiting to be moved and a glass shelf that goes in a china cabinet was broken in half in transit...which I feel would not have happened if it had been placed on an even surface). We were told that a representative from their office would contact us and come out to our house to conduct an evaluation of the broken items and make restitution for those items...but a week has now gone by and we have not heard anything from anyone.

Other than this particular issue, the crew that moved us was excellent.
06/13/2019

Tabitha

1 stars
Guys left handprints and fingerprints all over my walls, tore my brand new vinyl flooring, and broke my daughter’s vanity. They sent me a check for $27 for the vanity (the vanity was $1000 brand new) and I haven’t heard a word about repairing my brand new home. I’m so upset and unhappy!
06/10/2019

Elaine

4 stars
I did have a problem with a couple of broken items which I had packed myself in bubble wrap so I will accept that. They did hit the door with one of the hand trucks and had used some paint left over from the builders to try and repair. Also several boxes did not end up where they should have, as they would have had to be moved into the area by hand and not by hand truck.
06/05/2019

bruce

3 stars
There were a few broken or damaged items during the move which we reported but we have not heard back
05/23/2019

Victoria

4 stars
The movers did not know how to get the desk out of the office - they tried for two hours - we paid them by the hour - don't do this! It took my dad and myself 20 minutes the next day! In this process of them trying to move it they damaged the top of the desk! They dropped our Chimanea. They said they would take care of it and pay for it. The office staff took a long time (several days) to call us back and then told us "nope, we are not paying for it, only 60 cents on the dollar of weight! Watch what you sign. The movers were very nice - they office manager - not very professional.
05/14/2019

Michael

3 stars
Over all the experience was acceptable with the exception of a few items such as: broken glass shelf in china closet, banged up furniture, chewed up stair on old house, and dented threshold on new house.
05/08/2019

Toni

3 stars
They took too many breaks and they broke my handle on my dresser. I called the office and filled out claim paperwork but haven’t heard from anyone. I’ve been calling everyday and no one is returning the calls.
03/26/2019

James

3 stars
Lost bolts to my son's dresser and still haven't heard back from the office staff as of today.
03/24/2019

john

5 stars
Two Men and a Truck did an outstanding job for us ! The office staff was very courteous, helpful and efficient. They kept us up to date throughout the process from the initial contact though a follow up call after the move to make sure we were well pleased. The three men (James, Tye and Kyle) who performed the move were extremely courteous, helpful and pleasant to work with. They handled every item carefully and professionally, including a very heavy upright piano that has been in the family for over 50 years. I would strongly recommend Two Men and a Truck to anyone anticipating moving. We hope to not be moving again soon, but would certainly use Two Men and a Truck again whenever we do.
John
Response
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thanks, John!<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK&reg;<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384<br/>________________________________</div>
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03/23/2019

Anna

3 stars
The head mover,Theo, was good and did a good job with his part, but his team was not very good. The runners especially seemed to do as little as possible, especially as it got later. I asked them if they got specific items from the storage building, patio and bonus room, since I have difficulty walking and climbing stairs and could not easily check and I had not seen them. I was assured that they were already loaded, but when I checked the next day I found many of the things still there and have had to move them myself. While Theo was putting the beds etc together, the runners were to place the boxes as marked. I have found wrong boxes placed all over the house and have had to move them myself. For what I paid I am very disappointed.
Anna
Response
<div class="bv-review-response-container">
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thank you for letting us know, Anna. We take comments seriously. Please contact management to further discuss your move at info0277@twomen.com<br/><br/>Lydia Whatley<br/>Multi-Unit Marketing Manager<br/>TWO MEN AND A TRUCK&reg;<br/>O: 678.975-3826 | C. 404.449.3622 | F. 770.792.3384</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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