Reviews

06/27/2018

Alison

2 out of 5 stars
I am very irritated the entire experience and I have damage that has not been addressed. I am not easy to please but they were late and they complained that I did not tip them enough. The older driver complained and the younger driver apologized to me later. I gave them 60 dollar tip for 5 pieces of furniture and I thought that was okay. I didn't know I probably would have given him more when he complained but I didn't have any. One of the first things he said when he arrived was = I want you to know we work for tips so we would appreciate it if you take that in mind. Then they damaged a small piece of my mothers antique dresser. I saw him trying to put the broken piece back on and then I saw it and he said he would report it and he took pictures. They called and never came out.
Response
We are sorry to hear that we did not meet your expectations. It is our goal to exceed your expectations and have you refer us to family/friends. It sounds like we fell short here and for that I am sorry. There are several areas that need to be addressed here and we would appreciate further discussion so we may adequately address the concerns. Our managers will be in touch to discuss your experience.
06/26/2018

Liz

4 out of 5 stars
My estimate stated the movers would be at my location between 1:15-1:30. At 2pm I called for an update. The customer service person told me there was a 3 hour window. I asked if she knew when they would be there and she said no. She was VERY unwilling to do anything. A different customer service person called be with an ETA and went above and beyond in providing me information. There was a very different experience between the first person and the last person I had contact with.
Response
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<div>Liz, we understand you are unhappy with the services provided by our franchise and regret we were unable to exceed your expectations. We will use your feedback to help us improve our process and grow our 97% referral rate.</div>
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06/26/2018

Nick

4 out of 5 stars
Setting up the move worked perfectly..I was given an appointment between 1-3pm...I was told if that was to change due to delay in morning move I would be notified...At 4:30 I still had not heard from you...When I tried to call, many numbers that I had, all I got was a call center who had no idea who the movers were or how to contact them..All other numbers went to voicemail stating my call would be returned within 24 hours. Finally I heard from movers at 4:45 stating they would be there between 5-5:15..At 5:30 still no movers, I call again and learned they were now arriving...My move that was promised between 1-3 stated at 5:45...After that all went well except the move team was absolutely exhausted...Next time if I have a need to use 2 men and a truck I schedule a morning appt only
Response
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<div>Hi Nick, glad to hear your move went well. Thanks for the review!</div>
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06/26/2018

Carol

5 out of 5 stars
Jeremy and Rocco were professional and so nice to work with. Their attitudes were professional and they worked nonstop for 4 hours in hot and humid weather conditions with no complaints! They were also cautious with belongings. I would definitely want to work with them again on my next move.
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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06/25/2018

Patrick

5 out of 5 stars
Cornelius and Cash wasted no time whatsoever. They were couteous and professional.
They worked well together.
I was impressed.
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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06/25/2018

Melissa

5 out of 5 stars
My experience was perfection. They were fast and courteous and did a great job!
Response
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<div>Thanks for leaving your thoughts about our services!</div>
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06/22/2018

Wade

5 out of 5 stars
Friendly, worked very hard and professionally during the entire move. They did an excellent job.
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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06/21/2018

Paul

5 out of 5 stars
They were fast and efficient. Very nice to work with.
Response
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<div>Thanks for leaving your thoughts about our services!</div>
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06/19/2018

Tony

5 out of 5 stars
The three movers were very professional and hard working all day out in the hot Atlanta heat.
Response
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<div>Thanks for leaving your thoughts about our services!</div>
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06/19/2018

Marilyn

5 out of 5 stars
Movers were excellent!
The group was very professional, polite and careful
Response
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<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
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