Reviews

12/01/2018

Demetrius

1 out of 5 stars
My experience was Horrible, I am still waiting on the Supervisor to schedule a cleaning date with Stanley Steamer to come clean my property; Property was stolen the movers were smoking weed and very unprofessional, the follow up process is non existent- I will never use them again or refer out.
Response
It sounds like there are a lot of issues here and we would like to learn more so we can properly address your concerns. Our claims manager will be in contact shortly to discuss your experience so we can adequately coach/counsel the employees.
11/30/2018

Roseann

5 out of 5 stars
The guys was the best ,great service , attitude ,very nice & helpful ...Jay & m the best drivers
Response
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<div>Thanks, Roseann!</div>
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11/29/2018

Chris

4 out of 5 stars
We were satisfied with the overall experience. The communication with the office and lead person on the job was good. I will use your service again. I am not a fan of people asking for tips, even if it is not a direct question. I think maybe having it available on the paperwork as an option would be best. The crew that handled our job was professional and timely. Malcolm, Diego, Lil Mal and went above and beyond. If I were to use your services again, I would love to have that crew again!!
Response
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<div>Thanks for letting us know, Chris. We will use your feedback to grow or 97% customer satisfaction rate.</div>
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11/27/2018

Darlene

5 out of 5 stars
Service was great... completely filled a 26 foot truck and packed everything nice and neatly into a 10x15!!
Response
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<div>Happy to help, Darlene!</div>
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11/27/2018

Vincent

3 out of 5 stars
This team was not as professional and neat as the other team I had tape all over my yard. They also left the storage unit
Response
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<div>Hi Vincent, we take feedback seriously. Please contact management to further discuss your move at info0283@twomen.com.</div>
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11/27/2018

John

5 out of 5 stars
Terrific doesn't even come close to my experience with your group. I was totally pleased. Do your company a favor and clone Octavius and Saeed...a great team, strong but careful, precise in all their efforts. Thank them again for me...
Response
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<div>Aw, we loved reading this, John! Thanks for sending such an awesome review of Saeed and Octavius to us.</div>
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11/24/2018

Sarah

5 out of 5 stars
I've used more inexpensive movers before and had bad experiences. When you go through a company with "contractors" the nice agent who speaks to you on the phone has never met the independent contractor who actually comes to your home and moves your things. Two men and a truck works differently and it is reflected in the service. I've used them to move 3 times and I've always had a great experience.
Response
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<div>Thanks, Sarah! Loved reading about your moving experience.</div>
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11/23/2018

Pamela

5 out of 5 stars
From talking with Courtney to arrange move to finishing up with Jonathan & Javarous after the move was completed, I was extremely pleased with Two Men and a Truck moving service. We had previously used the company and were very happy. Professional and competent are two words that come to mind when I think of your company. We have such great experiences, we will not hesitate to call for future moving needs.
Response
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<div>Appreciate your review, Pamela. Let us know when you need us!</div>
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11/21/2018

Daniel

4 out of 5 stars
Our initial contact wasn't clearly explained as we were under the impression that the crew would do a "pack and move". When the crew arrived (on time and ready) we had to do some quick packing so as not to incur any more costs(per hour rates). They were very understanding and, I believe, went a bit "above and beyond" what they were told. We really appreciate the way they handled the situation.
We ended up having to have a follow-up crew come out to moved the rest not transported initially. They were very nice and accommodating as well.
We thank the crews that came out, supervisor/crew leader Mr Calvin(?) I believe, who followed up with us, and will recommend your services if ever we know of anyone needing to be moved by professionals.
Thank you & apologies. I forgot about the survey.
Response
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<div>We appreciate your review, Daniel!</div>
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11/21/2018

MICHAEL

1 out of 5 stars
They misrepresented how they would wrap and care for my fine antiques. They broke numerous items and jammed most things into boxes without any wrapping. They should no concern for any of my property only how fast they could get the job done. After complaining at the end of the move I was told someone from management would contact me regarding my numerous complaints but after 48 hours I have not been contacted by management. I have moved on 4 previous occasions with never a problem. This was the worst experience I've ever experienced. Would never recommend them ever!