Reviews
Steve
The person who did the inventory for the move determined that only one truck was necessary for the move. As it turned out, not all of our furniture could fit on one truck, so we had to leave some behind, which annoyed the people who were then moving into the house. Two Men and a Truck did not resolve the issue, and we had to arrange to pick up and move the remaining furniture ourselves. The movers themselves were fine, but I was very dissatisfied with the customer service of the person who did the inventory for the move and his supervisor.
--Steve
--Steve
Response
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<div>Steve, we understand you are unhappy with the services provided by our franchise and regret we were unable to exceed your expectations. We will use your feedback to help us improve our process and grow our 97% referral rate.</div>
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<div>Steve, we understand you are unhappy with the services provided by our franchise and regret we were unable to exceed your expectations. We will use your feedback to help us improve our process and grow our 97% referral rate.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mary
I had to move ASAP due to a water leak caused by my apartment complex. The 2 movers were so nice to me at this stressful time.
Response
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<div>Thanks for leaving your thoughts about our services!</div>
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<div>Thanks for leaving your thoughts about our services!</div>
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Charles
The moving team that we got was exceptional - I would highly recommend them to anyone!
Response
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<div>Thanks for leaving your thoughts about our services!</div>
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<div>Thanks for leaving your thoughts about our services!</div>
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Elizabeth
Two men and a truck made this move so easy. I am a single female and I never felt uncomfortable or uneasy. Everyone was punctual, nice, and professional.
Response
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<div>We appreciate your comments; we’ll share your thoughts with our men.</div>
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<div>We appreciate your comments; we’ll share your thoughts with our men.</div>
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Jonathan
We needed to move our heavy, large furniture from our house into a nearby storage unit. The guys from Two Men and a Truck were very efficient with the work and went above and beyond when it came to packing the storage unit. I wasn't positive about the size needed and they made it work. We really appreciate it and will use them again.
Response
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<div>Hey Jonathan, thanks for taking the time to review us! We appreciate your kind remarks.</div>
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<div>Hey Jonathan, thanks for taking the time to review us! We appreciate your kind remarks.</div>
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Allison
Our moving team was amazing - they worked so hard without stopping and moved us super quickly while taking great care of our furniture & boxes. They had great attitudes and were so polite and professional. I'd definitely hire them again!
Response
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<div>We appreciate your comments; we’ll share your thoughts with our men.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We appreciate your comments; we’ll share your thoughts with our men.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bernice
My move went very well. My movers are great !!. They were on time, professional, and caring. They listen to explain my needs. In minutes they had a play plan. They worked hard together as a Team to successfully follow through. I appreciate the team work greatly. Plus, they knew how to work hard and have fun. Thank you for all your service. Give this guy's a raise. They deserve it. I highly recommend your company to people looking for a great move. Thanks to my guy.
Bernice,
Bernice,
Response
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<div>Hi Bernice, glad to hear your move went well. Thanks for the review!</div>
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<div>Hi Bernice, glad to hear your move went well. Thanks for the review!</div>
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Al
Men & Truck arrived on time and were patient with us as we worked out logistics of the move.
Once plan was made the jumped into execution until job was completed.
Once plan was made the jumped into execution until job was completed.
Response
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<div>Thanks for leaving your thoughts about our services!</div>
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<div>Thanks for leaving your thoughts about our services!</div>
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Megan
Overall a good experience. Only issue involved some wall damage that I'm going to be charged for.
Response
We are so sorry to hear that there was damage associated with your move. I assure you that is never our intention and I am sorry that occurred here. Our claims manager will be in touch with you shortly to discuss your claim.
Sonya
The two movers were exceptional, all of the office personal were excellent.
Response
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<div>Thanks for leaving your thoughts about our services!</div>
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<div>Thanks for leaving your thoughts about our services!</div>
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