Reviews
William
Underestimated scope of move. Some movers were not trained well. Most ( Reggie and Jamie worked very hard. Poor supervision. Did not boxes.
Response
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<div>We're so sorry you did not have an excellent move experience. We always strive to exceed customer's expectation and I'm sorry we fell short with this move. We certainly appreciate your feedback and we'll will use this as a teaching moment with everyone to learn from so that we continue to improve with each move. If there is anything else we can do, please let us know.</div>
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<div>We're so sorry you did not have an excellent move experience. We always strive to exceed customer's expectation and I'm sorry we fell short with this move. We certainly appreciate your feedback and we'll will use this as a teaching moment with everyone to learn from so that we continue to improve with each move. If there is anything else we can do, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Deanna
Absolutely appreciate everything about 2 Men andamp; a Truck!! Thank you to everyone!!
Response
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<div>So glad you had a great move experience. It was our pleasure.</div>
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<div>So glad you had a great move experience. It was our pleasure.</div>
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Patrick
Both the Tera in the office and especially the moving crew at the scene were excellent. The moving crew was careful and skillful in moving heavy furniture items from our old to new house. The new house presented entrance challenges for a large expensive piece that the crew overcame by using a back entrance. They were communicative as they left their previous moving job and came to ours, then moved us quickly.
Response
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<div>I'm so glad you had an excellent experience from start to finish. We greatly appreciate you sharing your feedback. It is our pleasure to serve, and we thank you for the opportunity to help with your move. We hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I'm so glad you had an excellent experience from start to finish. We greatly appreciate you sharing your feedback. It is our pleasure to serve, and we thank you for the opportunity to help with your move. We hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nancy
In my lifetime I have moved many times. I have never had a more courteous, efficient, and helpful moving crew.
Response
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<div>Thank you so much for the opportunity to help with your move. It was a pleasure meeting you. If we can do anything else for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much for the opportunity to help with your move. It was a pleasure meeting you. If we can do anything else for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Wanda
This is the fourth move using Two Men AND A TRUCK! From the time I contacted the office to schedule my move until the drivers drove off after they finished, the experience was perfect! The office staff and movers were courteous and professional. I have never been disappointed! Thanks for a great move!
Response
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<div>Thank you so much for your kind words. It is truly our pleasure to help our customers and we greatly appreciate the opportunity to service you again. If there is anything else we can do for you, please let us know. We hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much for your kind words. It is truly our pleasure to help our customers and we greatly appreciate the opportunity to service you again. If there is anything else we can do for you, please let us know. We hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gina
Treadmill: is missing the knob that lowers the track
Time: I was told that 3 guys and a truck should be about 7 hours. They arrived at 9:30am (scheduled for 9) said they would have us loaded between 12 and 1. They did not arrive to the new location until 3:50pm... They did not leave the new location until 8:15pm. I understand a lunch break but not on my time for nearly 3 hours. I have been charged for 10.5 hours. This should be max of 7.5 or 8 hours. The understanding with the office when we booked is what I was willing to pay. The max charge of 960.00 not the 1500.00 that I paid.
Beer was taken from the old locations outside frig... 1 case of can Miller Lite
I am not complaining about the 3 guys that worked that day. They did a good job and they were nice to work with.
Time: I was told that 3 guys and a truck should be about 7 hours. They arrived at 9:30am (scheduled for 9) said they would have us loaded between 12 and 1. They did not arrive to the new location until 3:50pm... They did not leave the new location until 8:15pm. I understand a lunch break but not on my time for nearly 3 hours. I have been charged for 10.5 hours. This should be max of 7.5 or 8 hours. The understanding with the office when we booked is what I was willing to pay. The max charge of 960.00 not the 1500.00 that I paid.
Beer was taken from the old locations outside frig... 1 case of can Miller Lite
I am not complaining about the 3 guys that worked that day. They did a good job and they were nice to work with.
Jennifer
We were so happy with the movers. They did a great job. They finished so much faster than I expected and they did a wonderful job. We were really treated with care. So thankful for the fantastic help.
Response
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<div>Thank you for sharing your experience with us. We're so pleased that everything went excellent. We truly enjoy helping our customers. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for sharing your experience with us. We're so pleased that everything went excellent. We truly enjoy helping our customers. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marie
I am so happy with my experience with Two Men and a Truck. Your company was recommended to me by my brother. Everybody was great. Your office staff was excellent. They explained everything well and were extremely courteous. PJ and Jamie were great. They treated my furniture better than I treat it. They were extremely courteous, efficient, and fast. Thank you for making this move easy for me.
Response
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<div>Thank you so much for your kind words. We greatly appreciate the opportunity to help you with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much for your kind words. We greatly appreciate the opportunity to help you with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
The office staff did a great job explaining the rates and services. The moving team did an outstanding job handling the physical part of the move.
Response
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<div>Thank you for sharing your experience. We are so pleased everything we very well. It is our pleasure to help our customers, and we thank you for the opportunity to help you with your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for sharing your experience. We are so pleased everything we very well. It is our pleasure to help our customers, and we thank you for the opportunity to help you with your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bo
Everything was excellent, but I can get slightly lower rates for the same excellent service elsewhere for my next move.
Response
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<div>We are pleased you had an excellent experience. We greatly appreciate your feedback. If there is anything else we can do for you, please let us know.</div>
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<div>We are pleased you had an excellent experience. We greatly appreciate your feedback. If there is anything else we can do for you, please let us know.</div>
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