Reviews
Peter
I was very pleased with the two men that were assigned to help me move my belongs even though they were unaware of the many task I.e. traveling up and down several flights of stairs, the difficultly of moving several heavy pieces of furniture and the amount of furniture. However they were very professional ,extremely quick and determined to uphold your company’s standards. I do think it was unfair that they were unaware of the task that they were sent out to do. I explained very clearly to Dawn about the move. However when the movers showed up the information was never relayed to them. I would recommend this company to other movers. However the lack of communication between office staff and labor staff was very poor and unfair to the labors.
Response
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<div>Peter , thank you for your feedback. We look at all our reviews and use them for training.<br/>I pulled your paperwork and noted that Dawn did have the information about stairs on the estimate and the switching out of the furniture. I've reviewed the paperwork with both movers to make sure they know where to find the information needed about each move to be prepared. Again thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Peter , thank you for your feedback. We look at all our reviews and use them for training.<br/>I pulled your paperwork and noted that Dawn did have the information about stairs on the estimate and the switching out of the furniture. I've reviewed the paperwork with both movers to make sure they know where to find the information needed about each move to be prepared. Again thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
The guys were very professional and never stopped working; not to even take a break. We have used other movers before but they just were not professional like your movers.
Response
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<div>thank you for taking the time and giving us this 5 star review.</div>
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<div>thank you for taking the time and giving us this 5 star review.</div>
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Amie
Dawn left off more than half of the inventory I emailed in for a quote. We spoke on the phone and I’m sure we covered it, or I would have remembered a red flag. When she called to confirm, and we realized the emails she sent did not include my master or guest BR OR the living room, it became argumentative. When she revised the quote, within 24 hours of my move (and too little time to find another company), my quote nearly doubled in price. She then sent a revised quote via email, except she sent the exact same document as the first time, leaving off 3 rooms. The moving staff were absolutely wonderful and thank god for them moving as fast as they did that my total cost was only a little more than the original quote. Had Dawn done her job right, I would not have used your company.
Response
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<div>Amie,<br/> I'm sorry we didn't provide our normal service for your move. Thank you for the feedback. It helps us improve overall and shows were additional training or changes need to occur. We will be taking the needed options regarding Dawn and the estimating process.<br/>I again thank you for the information and apologize for the miscommunication.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Amie,<br/> I'm sorry we didn't provide our normal service for your move. Thank you for the feedback. It helps us improve overall and shows were additional training or changes need to occur. We will be taking the needed options regarding Dawn and the estimating process.<br/>I again thank you for the information and apologize for the miscommunication.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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David
Great Office Team, The movers were polite, fast and efficient.
Response
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<div>David , thank you for giving us this great review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>David , thank you for giving us this great review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lino
Overall service was excellent. The men that came out were very courteous and well organized. However we did incur some damages which were do to them standing the furniture on it's end. As the style of furniture was not completely flat on the ends the extending top surface of the dressers were damaged on the corners, which will be needing a touch up service to repair. They did note all the damages and called in the repair. So in conclusion They did a great job but were not aware of the potential damage that will occur with this style of furniture by standing them upright.
Jim
First class from booking to last item moved. Great attitude and easy going. Thank you!
Response
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<div>thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>thank you for the review.</div>
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Maxine
Carlos, Winston and William were very good. Carlos created boxes to hold art work that is dear to me. The team was a pleasure to work with and would hire them again given the chance.
Response
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<div>Thank you for letting us know how happy you are with our services.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for letting us know how happy you are with our services.</div>
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Lyumma
On time, very careful, friendly and delivery was perfect.
Response
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<div>Thank you !</div>
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<div>Thank you !</div>
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Jonathan
Really good -- reliable, pleasant, responsible service. Completely satisfied.
Response
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<div>Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nat
The service could not be better. It was perfect in every way and it was wonderful . It was over and above what was to be expected
Response
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<div>Nat, we strive to exceed your expectations glad to hear we did!</div>
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<div>Nat, we strive to exceed your expectations glad to hear we did!</div>
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