Reviews
Kristin
The guys were all great. On time, efficient, professional and hard working. They were courteous and I would definitely use this team and Two Men and a Truck for all of my moves. Thank you!
Response
We're thrilled to hear that you had such a positive experience with our team! Providing excellent service is our top priority, and we're glad we could meet your expectations. Thank you for choosing Two Men and a Truck for your move, and we look forward to assisting you again in the future!
Amy
I move A LOT & this was the 1st crew to ASK where I wanted things put instead of just unloading everything in a pile for me to sort out later.
Response
We're thrilled to hear that our moving crew went above and beyond to make your moving experience smoother and more efficient. Your feedback means a lot to us, we appreciate your trust in our services, and look forward to assisting you with any future moves.
Stephanie
BEWARE OF THIS COMPANY!!! Damaged the walls in multiple spots and damaged my furniture. They REFUSED to compensate me for my damaged piece. There is a 3 day rule where you have to tell them about damages within 3 days, which NO ONE told me about. And I didn’t notice until after 3 days. TERRIBLE customer service. Jared is a horrible manager! DO NOT USE THEM!
Response
We deeply apologize for the inconvenience and frustration you experienced. Our goal is always to provide exceptional service, and it's disheartening to hear that we fell short of your expectations.
Regarding the damages to your walls and furniture, we take full responsibility for any harm caused during our services. However, we do have a policy in place regarding the reporting of damages within three days to ensure prompt resolution. We understand that this information may not have been communicated effectively, and we sincerely apologize for any confusion or oversight on our part.
We genuinely regret that you had a negative interaction with Jared, our manager. We hold ourselves to high standards of professionalism and customer care, and we will address your concerns with him to ensure that similar issues do not arise in the future.
We appreciate your feedback and take it seriously as an opportunity to improve our services. If there's anything we can do to rectify the situation or regain your trust, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention.
Regarding the damages to your walls and furniture, we take full responsibility for any harm caused during our services. However, we do have a policy in place regarding the reporting of damages within three days to ensure prompt resolution. We understand that this information may not have been communicated effectively, and we sincerely apologize for any confusion or oversight on our part.
We genuinely regret that you had a negative interaction with Jared, our manager. We hold ourselves to high standards of professionalism and customer care, and we will address your concerns with him to ensure that similar issues do not arise in the future.
We appreciate your feedback and take it seriously as an opportunity to improve our services. If there's anything we can do to rectify the situation or regain your trust, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention.
Philip
Jordan and his crew did a fantastic job carefully packing, moving and storing antique furniture.
Response
Thank you for your glowing review! We're thrilled to hear that Jordan and his crew provided such exceptional service in handling your antique furniture with care. If you ever need assistance again or have any questions, feel free to reach out. Your satisfaction is our priority!
Jay
Robbie and his crew were the best, fast,efficient and careful.
Response
Thank you for the fantastic feedback! We're thrilled to hear that Robbie and his crew provided such excellent service during your move. If you ever need assistance again in the future, don't hesitate to reach out!
Ronald
The 3 men were on time and very courteous and fast. They offered to do whatever we asked them to.
Response
Thank you for sharing your experience! Customer satisfaction is our top priority, and it's great to know that they were proactive in offering to assist with any requests you had. If there's anything else we can do to further improve your experience or if you need assistance in the future, please don't hesitate to let us know. We appreciate your feedback and thank you for choosing our services!
Cynthia
George and Island were awesome. Took excellent care of our furniture, worked nonstop and made sure we were satisfied with all aspects of the process...and they kept us laughing. Thanks for the great professional efficient service.
Response
Thank you so much for your wonderful review! We're thrilled to hear that they provided top-notch service, taking great care of your furniture and ensuring your satisfaction every step of the way. It's fantastic to hear that they also brought some laughter to the process - a positive attitude can make all the difference during a move! We'll be sure to pass along your appreciation to them. If you ever need assistance again or know someone who does, please don't hesitate to reach out. Thank you for choosing our services!
James
Jordan and Larry did an AWESOME job. Worked quickly and efficiently. Took less time than the estimate. Kudos!
Response
Thank you for taking the time to leave us such a positive review! We're delighted to hear that Jordan and Larry provided excellent service during your move. Efficiency and speed are key, and we're glad they were able to exceed your expectations and complete the job in less time than estimated. We'll be sure to pass along your kind words to them. If you ever need assistance again in the future, please don't hesitate to reach out. Thank you for choosing our services!
Sharon
Jordan and Preston were amazing young men. They worked fast, never took a break, very helpful and kind,always a smile. They worked together as a team. They loaded two houses and moved us 650 miles to a new house w a lot of stairs. They treated every piece of furniture w care, wrapping everything in blankets and then plastic wrap. Always careful not to bump a wall or sit down hard. Perfect!
Response
Thank you so much for your glowing review! Jordan and Preston are indeed exceptional individuals who take great pride in their work. We're thrilled to hear that they provided such efficient, helpful, and kind service throughout your move. We'll make sure to pass along your appreciation to them. If you ever need assistance again in the future, don't hesitate to reach out. Thank you for choosing our services!
Tim
Great service! The two movers (on each end of the trip) were courteous, kind and very efficient!
We used TMT for loading and unloading only, as we rented a moving truck and drove ourselves.
Would highly recommend TMT for any move!!
We used TMT for loading and unloading only, as we rented a moving truck and drove ourselves.
Would highly recommend TMT for any move!!
Response
Thank you for sharing your positive experience with Two Men and a Truck! We're thrilled to hear that the movers on both ends of your trip were courteous, kind, and efficient. It's wonderful that you found value in our services for loading and unloading, even as you managed the moving truck yourself. Your recommendation means a lot to us, and we appreciate your trust in Two Men and a Truck. If you ever need assistance with another move, we'll be more than happy to help!
