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Reviews
Frankie
From Talking to Madison to t the move awesome super experience as usual you were all great Thank you for making a stressful time not stressful Thanks again Frankir
Response
Hi Frankie, thank you for the awesome review! We're thrilled to hear that your experience from start to finish was stress-free and enjoyable. We appreciate your kind words and look forward to assisting you again in the future.
Irene
I have used your company for many moves. I never knew you had full service to pack and wrap everything. This sure came in handy this time around. Also did not know you have storage options which can come in handy when the new place to dwell is not ready for your arrival. Thinking of more PR to let folks know if the full services offered. Too much paper is used for wrapping ugh!
Response
Hello Irene, thank you so much for your continued trust in our moving services and for taking the time to share your feedback. We're thrilled to hear that our full-service packing and storage options were a helpful discovery for you during your recent move. Your suggestion about promoting these services more prominently is greatly appreciated, and we'll certainly look into enhancing our communications to ensure more customers are aware of the options available. As for the packing paper, we are just making sure that we pack your items as safely as possible to ensure their arrival in safe conditions. Thank you for your business and have a great day!
Jerome
These two guys were fantastic. Very professional. It was amazing how they loaded all of my stuff into the truck. I would recommend 100%.
Response
We're thrilled to hear that our team provided you with such outstanding service! Professionalism and efficiency are paramount to us, and we're delighted that your experience reflected that. Thank you for recommending us—we truly appreciate your support. If you ever need assistance in the future, we'll be here to help!
Kristy
Jordan was EXTREMELY polite and efficient. Thank you for the help!!
Response
We're delighted to hear that Jordan provided you with such excellent service! Politeness and efficiency are top priorities for us, and we're thrilled that he delivered on both fronts. Thank you for choosing us for your moving needs, and if you ever require assistance again, don't hesitate to reach out!
Irene
Moving can be a bittersweet time, it is stressful on many levels and a joy on another. I have always used 2 Men and a Truck for my moving needs. This time I needed extra help because I am not physically able to do most of it myself. I am grateful for the 3 Men sent out to fully pack my belongings.
I didn't get the names of the men that were assigned to my move. They were excellent and professional
I didn't get the names of the men that were assigned to my move. They were excellent and professional
Response
We understand that moving can be both challenging and exciting, and we're honored to have been part of your journey once again. We're pleased that our team could provide the extra help you needed and that they delivered excellent and professional service throughout the process. Thank you for trusting Two Men and a Truck with your moving needs, and if you ever need assistance in the future, please don't hesitate to reach out.
Wendy
They were very through and got right to work, a little confusion about glass items but I believe that was due to the original girl I spoke to was very nice but new.
Response
Thank you for your feedback! We're glad to hear that our team was thorough and efficient during your move. We apologize for any confusion regarding glass items and appreciate your understanding. We'll address this internally to ensure smoother communication in the future. If you have any further concerns or questions, please don't hesitate to reach out. We appreciate your business!
Kristin
The guys were all great. On time, efficient, professional and hard working. They were courteous and I would definitely use this team and Two Men and a Truck for all of my moves. Thank you!
Response
We're thrilled to hear that you had such a positive experience with our team! Providing excellent service is our top priority, and we're glad we could meet your expectations. Thank you for choosing Two Men and a Truck for your move, and we look forward to assisting you again in the future!
Amy
I move A LOT & this was the 1st crew to ASK where I wanted things put instead of just unloading everything in a pile for me to sort out later.
Response
We're thrilled to hear that our moving crew went above and beyond to make your moving experience smoother and more efficient. Your feedback means a lot to us, we appreciate your trust in our services, and look forward to assisting you with any future moves.
Stephanie
BEWARE OF THIS COMPANY!!! Damaged the walls in multiple spots and damaged my furniture. They REFUSED to compensate me for my damaged piece. There is a 3 day rule where you have to tell them about damages within 3 days, which NO ONE told me about. And I didn’t notice until after 3 days. TERRIBLE customer service. Jared is a horrible manager! DO NOT USE THEM!
Response
We deeply apologize for the inconvenience and frustration you experienced. Our goal is always to provide exceptional service, and it's disheartening to hear that we fell short of your expectations.
Regarding the damages to your walls and furniture, we take full responsibility for any harm caused during our services. However, we do have a policy in place regarding the reporting of damages within three days to ensure prompt resolution. We understand that this information may not have been communicated effectively, and we sincerely apologize for any confusion or oversight on our part.
We genuinely regret that you had a negative interaction with Jared, our manager. We hold ourselves to high standards of professionalism and customer care, and we will address your concerns with him to ensure that similar issues do not arise in the future.
We appreciate your feedback and take it seriously as an opportunity to improve our services. If there's anything we can do to rectify the situation or regain your trust, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention.
Regarding the damages to your walls and furniture, we take full responsibility for any harm caused during our services. However, we do have a policy in place regarding the reporting of damages within three days to ensure prompt resolution. We understand that this information may not have been communicated effectively, and we sincerely apologize for any confusion or oversight on our part.
We genuinely regret that you had a negative interaction with Jared, our manager. We hold ourselves to high standards of professionalism and customer care, and we will address your concerns with him to ensure that similar issues do not arise in the future.
We appreciate your feedback and take it seriously as an opportunity to improve our services. If there's anything we can do to rectify the situation or regain your trust, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention.
Philip
Jordan and his crew did a fantastic job carefully packing, moving and storing antique furniture.
Response
Thank you for your glowing review! We're thrilled to hear that Jordan and his crew provided such exceptional service in handling your antique furniture with care. If you ever need assistance again or have any questions, feel free to reach out. Your satisfaction is our priority!
