Reviews

The movers put a hole in the wall as they tried to take a dresser. Finally after about 20 minutes they realized that they could turn it and it went down. I expect the hole will be fixed. I have a picture I'd it.

We were mostly happy with a move however a couple items were broken Beyond repair and a couch with scuffed-up but other than that everything went good

they arrived a little after 9:00 am we gave them a tour of what was being moved. when they arrived at the final destination while assembling my daughters king size bed they damage the foot board, which both your delivery team admitted because I was standing in front of the bedroom being reassembled. The delivery/setup man explained that you send some 3 party company to repair the damage and it will be as if it never happened. I would like to know when will this 3 party company come to repair the damage done to the king size bed. Please contact us to advise when they are coming. Thank you

Still waiting to hear back on a minor damage claim. As a loyal customer for years now, I would appreciate a reply from someone in your organization. I have sent two emails to Gino in the south FL location and have yet to hear back. Thank you for your urgent attention with this matter.

Chris Erpenbach

The men left a TV and a mirror at our old residence. I called the management office as they left to retrieve those items and take a Washer and Dryer but did not finish putting my couch or desk back together. Then when they came back they acted like I overreacted and should have known they were coming back. I had put it aside but then I realized two of my dressers were falling apart and a picture frame was cracked.
The move was longer than any of us anticipated but in the end they stopped asking where boxes should go and just left them in the garage.

Overall my experience was good. They arrived on time. I did have a mirror that got broken and a few dings on my dining room table that i was not too happy with and a few dings on my wall. But overall the service was not too bad. There were also two new guys working with the lead and it was a big frustrating because they were unsure of what they were doing and i think a more experienced person could have moved it along faster. But i know this is the name of the game things happen.

I was disappointed that my 60" TV which is two years old was broken during the move. We couldn't tell until we hooked up the TV, but the screen only shows crackles now. No picture.

Very rude mover (main mover was friendly and spoke English), did not move everything that was previously listed to be moved stating “it won’t fit in the truck now”. Broke my desk drawer and left it on the floor. Broke a red wooden stand top. Ripped a weather strip off my front door. Was irritated that they installed my bed backwards (an elevating base) and did not plug in or ensure that it worked. Just not good service overall. I should have listened to my friends who told me how horrible the reviews were (I even called the company to ensure all would be taken care of), but I used them again as my previous experience was good. Not this time and will NEVER use or recommend.

Broken furniture. Cabinets moved with shelves still inside. Unable to move some furniture because movers did not know how to disassemble and reassemble. Broken hinges on cabinet door. Broken glass shelve. Waiting to resolve claims. Unprofessional movers.

Overall happy, the crew at times was a bit careless when handling items and a few things broke but not a huge ordeal.