Reviews
John
Awesome guys, great job, very professional.
Please make this survey form WAY shorter. (like, 3 questions and only 1-5 stars. Don't make people click a dropdown. Ideally, it should be embedded within the email -- there is no reason to go to a web page to submit this). Cheerio!
Please make this survey form WAY shorter. (like, 3 questions and only 1-5 stars. Don't make people click a dropdown. Ideally, it should be embedded within the email -- there is no reason to go to a web page to submit this). Cheerio!
Response
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<div>We're glad your move went well. And we appreciate your feedback about our review submission process. We'll pass your thoughts along to our corporate office, as they handle the survey design. Thanks.</div>
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<div>We're glad your move went well. And we appreciate your feedback about our review submission process. We'll pass your thoughts along to our corporate office, as they handle the survey design. Thanks.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lucinda
I am a repeat customer because the service is excellent. The guys were polite respectful of property courteous and on time. I recommend highly.
Response
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<div>We thank you so much for being a repeat customer! Your recommendation is appreciated as well. Thanks.</div>
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<div>We thank you so much for being a repeat customer! Your recommendation is appreciated as well. Thanks.</div>
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Natalie
They were great. On time. Great attitude. Even finished in less time than quoted. Highly recommend
Response
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<div>That sounds great all around. We're so happy we could help. Thank you for recommending us.</div>
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<div>That sounds great all around. We're so happy we could help. Thank you for recommending us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carol
I found your company when I searched online for movers in my area. I’ve seen your trucks so I had brand recognition, and you had very good online ratings. Kenny in the office, and Gino and Narcisse all were easy to deal with and nice. The explained everything clearly and all did their jobs well. I would use your company again and recommend to a friend.
Response
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<div>We're happy to hear that you knew our name, and that we lived up to our reputation! Thank you for recommending us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We're happy to hear that you knew our name, and that we lived up to our reputation! Thank you for recommending us.</div>
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Jane
Greatest thing since sliced bread - completed below estimate ! - should be known from coast to coast like buttered toast ~
Response
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<div>We like where you are going with this! Thanks for making us laugh, and for your review.</div>
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<div>We like where you are going with this! Thanks for making us laugh, and for your review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marilyn
Two very helpful guys. Polite on time and treated the furniture and goods carefully and with respect.
Would definitely use again. Third time.
Would definitely use again. Third time.
Response
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<div>We're happy to hear you would use us again! Thank you so much.</div>
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<div>We're happy to hear you would use us again! Thank you so much.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Michele
Totally disorganized, not enough supplies, slow, when there was a problem no one answered the phone in the office or offered to help, poor packing, broken items,
Laura
My 4th move using your company. You have moved me for my home moves twice and for my business moves twice. All were excellent and I would use you again in the future!!!
Response
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<div>Thank you so much for being a repeat customer. We look forward to helping you again anytime!</div>
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<div>Thank you so much for being a repeat customer. We look forward to helping you again anytime!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Adam
Excellent experience from start to finish. Under promised and over delivered. Could not have been happier.
Response
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<div>We are always thrilled to hear that our customers could not have been happier. Thank you.</div>
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<div>We are always thrilled to hear that our customers could not have been happier. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Seth
Overall - excellent as usual. One complaint, and in the grand scheme of things it is minor. I have a high end desk that had to be taken apart and reassembled. It was not reassembled perfectly aligned as it should be.
Response
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<div>Great to hear that your move was excellent. Sorry about the misalignment of the desk. We appreciate hearing your feedback. Thank you.</div>
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<div>Great to hear that your move was excellent. Sorry about the misalignment of the desk. We appreciate hearing your feedback. Thank you.</div>
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