Reviews

The actual physical move from my residence in Navarre to Shalimar Florida was excellent and efficient done in one day for a fair price.. The follow up was poor. The original coordinator promised they would reinstall and put back together all that they moved. The washer and dryer were not installed properly and leaked. Finally Sundance Realtors solved the problem. The grandfather clock was not reassembled. There was also a antique chair that was damaged and not repaired. Both these items were reported to the local Two Guys and a Truck franchise with no luck

The two young men you sent were hard working and very pleasant. We forgot one item, but I guess that cant be helped..

Loading day good and unloading seemed good until we got deeper into unpacking and we found a small box of candles with a much larger on top of it crushing it in and breaking 4 of the candles.Anyone should have know not to put a heavy box on top of a small box. The office person didn't explain the policy of your company not taking response ability for anything that we had packed but the loading crew makes you sign a release before loading by its to late to do anything else but go with them.

I had only a few items to be moved. I had roughly 15 plants that I needed taken down some stairs so that I could have someone else move them. First they complained about moving them, then as they were carrying them, they dropped them, broke them and had little regard for the fact that were living things. There were dirt piles on the carpet in my living room, and the stairs from being dropped. Please note that is a past tense statement for a few of those. Plants are live, living things and they did not care. Their carelessness killed almost a year of growth on some of the plants. That is not something that I will ever be able to get back. Based on this experience, I will never use this service again. However, if you have just boxes you want moved, they can handle that.

Some of our fragile belongings were thrown in boxes without any wrapping and broke. Boxes are in the new house upside down. Our precious armor what holds our baby's clothes is broken and was filled up with belongings from the floor and closet, thrown ON THE CLEAN BABY CLOTHES! I found the nursery rug on the garage floor. Remotes were put on a shelf with holes so logically it can fall - now one is missing. I haven't even finished unpacking yet, but I'm scared what else is waiting for me. I'll send pictures to customer service after I finished with unpacking. Oh, and your guy's toolbox and blanket is still here, what is actually not a problem, I'm just letting you know. Movers were polite and nice otherwise.

They miscalculated the truck size needed. Felt like they made promises and failed to deliver. The moving team that showed up was courteous and hard working. When they realized they couldn’t fit all in the truck, they called their supervisor and he came and took the lead in loading. The way he loaded without blankets and wraps scratched multiple pieces and crushed a number of boxes including wardrobe boxes. Thus my wife and was very unhappy and will not recommend two men and a truck.

We had a problem with breaking a leg on a sofa - Sean got the manufacturer's information and ordered a new leg, which we received. Rate this great.
We have a current problem with soiling of our living room chair - the hand truck wore through the plastic wrap and caused black marks on our white chair. Took pictures at storage unit - still waiting for a call back on this...!

Some of our furniture wasn't put back together correctly. The young men took to long. They weren't prepared or able to handle the job as experienced men. All but one bedroom was taken down and the move was too long. We already had things packed and taken down. A friend referred the company and was with us doing the move. Our move was MUCH longer. She had 3 bedrooms taken down and put back together & we had one. We moved down the street 3 houses. She moved from Navarre to Fort Walton Beach. The movers damaged walls in both houses. We weren't pleased at all.

Overall, the service was excellent. I have one concern: when moving furniture that has legs, especially old or antiques, I would like to see both men pick up the item and move it, rather than sliding it around on the legs. I believe one of our old dressers has a broken leg as a result of being slid across the carpet and not picked up and carried.

Circumstances beyond anyone's control made the load in difficult (torrential rain, flooding) so the load in after it cleared was hurried and furniture was damaged, a box of fragile antique glass plaatters was completely shattered and a tv screen was cracked. The guys were great under the duress of the situation, but things were damaged in the outcome.