Reviews
Mary Ann
Avery and his assistant were so professional and efficent. we have done other moves with big companies and this was by far the BEST! from start to finish they took card of every detail. we highly recommend them
Response
Mary Ann, thank you for sharing about your wonderful experience moving with us! We are glad that our team went above and beyond for you, and we will be sure to let them know. If you ever need help moving, or know someone who does, please do not hesitate to reach out to us. Thank you again for sharing and for choosing to work with Two Men and a Truck!
Dana
This is the third time w have used Two Men and a Truck. The job today was a small job - only one room - but ended up being a very large job. There were two custom loft beds that didn’t want to come apart. Lawrence and Taiwan worked tirelessly to get them apart and into our storage unit. They also went from a donation center back to our house, unexpectedly. Never a complaint. Only kindness.
Response
Dana, We are so glad to hear about your recent experience moving with us! Thank you for letting us know how hard Lawrence and Taiwan worked to complete the job for you. We will be sure to pass along the compliments to them. Please let us know if you need any moving assistance in the future or if anyone you know needs help as well. Thanks again for choosing Two Men and a Truck!
Roger
The guys were great. Very efficient and considering the hot day, kept moving quickly to get the job done. Thanks everyone!!
Response
Roger, Thank you so much for your kind words! We're delighted to hear that our team provided efficient service despite the hot day. Your appreciation means a lot to us, and we'll be sure to pass along your thanks to everyone involved. If you need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Two Men and a Truck!
SANDY
We were very happy with our moving team, as they had many obstacles to go around with the office people. No one answering phones which took time THAT WE ENDED UP PAYING DEARLY FOR IN THE END!!! We were charged almost $500 for 1hr of work! They chgd for 2 1/2hr because ran into many problems with us NOT getting proper paperwork. NONE of this was our fault but still had to pay $$$$ for YOUR mistakes
Response
Sandy, Thank you for sharing your feedback with us. We are glad to hear that you were happy with your moving team despite the challenges they faced. However, we are very concerned to learn about the issues you experienced regarding communication and the charges incurred. We sincerely apologize for any inconvenience this situation has caused. To ensure we make it right, please contact our office at your earliest convenience. We are committed to addressing your concerns and finding a satisfactory resolution. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Robert
The only negative was they forgot to put the mirror back on the back of the dresser in spare room and put it where I wanted it
Response
Robert, Thank you for choosing Two Men and a Truck. We appreciate your business and your feedback. We apologize for the oversight with the mirror. If you need any further assistance, please call our office 352-347-3337
Valerie
The moving team arrived promptly. They were courteous and helpful and very careful with everything; also very efficient loading and unloading. And only one minor wall scuff! We are very satisfied! Thank you!
Response
Valerie, Thank you so much for your kind words and for sharing your experience! We're delighted to hear that our moving team provided courteous, careful, and efficient service. We strive to make every move as smooth as possible, and we're glad to know that you were very satisfied with our work. We apologize for the minor wall scuff and appreciate your understanding. If you need any assistance in the future, please don't hesitate to reach out. Thank you for choosing TWO MEN AND A TRUCK® Ocala/The Villages! 🚚🏡😊
Doris
Started with office visit who set up services & quoted on the higher side so I wasn't surprised by addons. Moving day rec'd call by 7:30am from Joslyn who said they'd be here in 20 mins. They were. They padded & wrapped before loading. Joslyn & Erik were efficient. Unload & set up went just as smoothly. Paid for services. Kudos to Jos & Erik!! 4hrs & done! Raises for both!!
Response
Doris, Thank you for your review! We pride ourselves on providing efficient and professional service, and it’s wonderful to hear that Joslyn and Erik met your expectations. Your kind words about their efficiency and the care they took in padding and wrapping your items mean a lot to us. We also appreciate your understanding regarding our pricing, we aim to be transparent with our customers about real moving costs. Your satisfaction is our top priority, and feedback like yours helps us continue to improve and provide the best possible service to our customers. Thank you for choosing TWO MEN AND A TRUCK!
Sandy
The two men were courteous, arrived as arranged and got the job done without wasting any time.
Response
Sandy, Thank you so much for your positive review! We're thrilled to hear that our team was courteous, punctual, and efficient in completing your move. Your satisfaction is our top priority, and it's great to know we met your expectations. If you need assistance in the future, don't hesitate to reach out. Best wishes in your new home!
Doug
Excellent customer service from beginning to end! Thank you!
Response
Doug, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our moving services from beginning to end. We look forward to serving you again in the future!
SUSAN
The office person was very helpful setting up the move. Jamie and Antonio were the best movers! Respectful, careful and they worked so hard! It was a very good experience for me. Thank you one and all!
Response
Susan, Thank you for your wonderful review! We're delighted to hear that you had a very good experience with our team. We're glad the office staff was helpful in setting up your move and that Jamie and Antonio exceeded your expectations. They pride themselves on being respectful, careful, and hardworking. If you need any further assistance or have more feedback, please don't hesitate to reach out. Thank you for choosing Two Men and a Truck Ocala!
